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Jabong Support
Read our frequently asked questions for quick answers to your queries

Jabong Rewards

  • What is the Rewards catalog?

    The Rewards Catalog is an assortment of gift vouchers where you can redeem your earned points.

  • I got a voucher from the Catalog that I do not like; can I return/exchange it?

    Points redeemed on the Rewards Catalog cannot be returned, exchanged or cancelled.

  • How would I get a voucher that I buy from the Rewards Catalog?

    If you have redeemed your points to get Jabong credits, the credits will reflect in your ‘My Account’ within 30 minutes. You will also receive a confirmation email on successful redemption. If you have redeemed points on a gift voucher, it will be delivered to you over email within 24 hours. You may contact us if you do not receive your code within 24 hours of redemption.

Returns & Refunds

Returns

  • How do I return a product?

    In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.
    Click here for a quick look at our return/exchange policy.
    To return a product in your order, just follow the simple steps below:
    1. Go to ‘My Account’ . Guest user? Create a Jabong account with the same Email-id that was used for placing the order.
    2. Click on ‘My Orders’ to see your order history.
    3. Then click on ‘order details’ of the order that contains the item(s) that you wish to return.
    4. Click on ‘Easy Return’ to initiate the return request.
    5. Select a valid reason for return. Click on ‘Return Product’ to complete the process.
    That’s it!! Your return request is now successfully raised.

Ordering

  • How will my order be delivered to me?

    1. Your order would be delivered through reputed courier companies at your doorstep.

Returns

  • What is Jabong.com's Return/ Exchange policy?

      Jabong.com offers its customers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’ wherein you can raise the return/exchange request of a product within 15 days of its delivery. We accept partial returns wherein you can raise a return request for one or all products in you order.
      Our exchange service is absolutely charge free. However, the exchange product must be of same or higher value than the original product. The difference amount, if applicable, will be payable in cash at the time of delivery.

      CHECKLIST
      1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
      2. Please note that any product along with a free gift/ combo must be returned in its entirety.
      To know whether Return/Exchange is available on your product, look out for "15 Days Free Return/Exchange" on the product page.

      WE DONOT ACCEPT RETURN/EXCHANGE FOR:
      Typically, we do not accept return/exchange for the following items-
      1. Inner wear, Lingerie, Swimsuits
      2. Fragrances, Beauty products
      3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
      4. Socks, Furniture & Pens

      Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

    • How will I know if order is placed successfully?

      When your order is confirmed:
      1. We will send you a message. Do check your phone.
      2. We will put through an e-mail with the details of your product. Be sure you go through that.
      3. You can also check the order in the "My Accounts" tab.

    • Do you take orders over phone?

      1. Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

    • I tried placing order using my credit card but it isn't working. Can you help me place an order?

      1. Our pleasure! In case, your debit/credit card isn't working we can take your order over phone. We are always available on: 0124-6128000. These orders will only be 'Cash On Delivery'.

    • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

      1. If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end. Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
        The expected timelines are as below:
        1. Net Banking 2 business days
        2. Debit Card 5-7 business days
        3. Credit Card 5-7 business days

    • What happens to the Jabong Credits deducted from my account for an unsuccessful order?

      1. We understand how important Jabong Credits are for our shoppers. Just in case your order was not successful but Jabong Credits has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

    • How do I check the status of my order?

      1. In order to check the status Please click here: Order Status

    • How do I cancel my order?

        You can cancel your complete order online (desktop version) by visiting My account > My orders> View Details.
        Please follow the steps below to raise a cancellation request.
        1. Click on CANCEL ORDER
        2. Click on CONFIRM CANCELLATION

        P.S. - After you have successfully raised a cancellation request, we shall confirm your request within 24 hours (if no product in your order has been shipped) or 4-5 business days (if at least one product in your order has been shipped).
        There are certain limitations to cancellation. Click here to know more.

    • I got a confirmation call for my order. Why is that?

      1. After placing a COD order, a confirmation call may be made to verify the mobile number of the recepient of the Jabong order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. Please note that if we are unable to do so within 3 days of order placement, we would be forced to cancel the order.

    • Can I place a bulk order for an item(s)?

      1. No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.

    • How do I do a trial of the product I purchased?

      1. We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returs might not be possible for all tehe categories. For more elaborate information on the same, kindly, check our Return policies.

    • Can I add an item to my order after I have placed my order?

      1. Unfortunately no, however you can simply place another order.

    • I placed an order from the Mobile site / App and got a link on my SMS. What should I do?

      Your order is pending mobile number verification. Click on the link to verify the number and confirm the order. This is required to ensure smooth coordination at the time of delivery. (Make sure the Internet is working on your Phone, when you click on the link.)
      You can also give a missed call from your registered mobile number at +91-8049336112 to confirm your order.
      Please note: We shall start processing your order once its confirmed.

    • The order confirmation link in my SMS is not working/I don’t have Internet. What should I do?

      Don’t worry. We will still call you to verify your mobile number. Alternatively, you may also call us for the same.

Payments

  • What payment methods do you accept?

    We have various payment options, to give you a delightful shopping experience:
    1. Credit Card
    2. Debit Card
    3. Net-Banking
    4. Cash on Delivery*

    Conditions:
    1. Available on purchases up to a limit of Rs. 20,000.-· A non-refundable convenience charge of Rs. 49 levied on Cash on Delivery purchases.
    2. For certain categories with high value items such as Furniture, only Debit Card/Credit Card and Net-Banking options are available

  • Is it safe to shop online using my Debit card or Credit Card?

    1. Before you kick-start your shopping spree, rest assured, that all payment transactions are processed over a secure encrypted connection. Your banking information is tucked away safely, with us!

  • What is the process for Cash On Delivery (COD) purchase?

    1. When you make a purchase using the COD option, you need to verify your phone number before it can be processed. This is done to ensure smooth coordination between you and the logistics partner.
      There are several methods of verify your mobile number. You can-
      1. Click on the link sent to you via SMS
      2. You can enter the OTP in the dialogue box given at the checkout page.
      3. You can give a missed call at the phone number mentioned in the email sent by us. Make sure you use your registered mobile number only to give a missed call.
      4. Alternatively, we will call if your order is pending for mobile number verificaton.
      Please note: If we are unable to reach you within 3 days of your placing the order, your order will automatically get cancelled.

  • Is there a charge for Cash on Delivery purchases?

    1. We charge a minimal, non-refundable, convenience charge of Rs. 49 on Cash on Delivery purchases. However, in case of prepaid orders that are paid using Jabong credits, Gift cards or Payback points, the minimal charge is not levied.

  • Is there a purchase limit for a Cash On Delivery purchase?

    1. Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.

  • How can I pay if COD option is not available on my address?

    1. To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable demographic issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
    1. Please keep in mind, that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.

  • Are there any hidden charges?

    1. We don't believe in hidden charges as we are absolutely transparent!
    1. However, VAT or Octroi may be charged on certain transactions as per government's regulation. Please note a flat tax of 5% is charged for every order where the discount applied is more than 20%. The remaining tax amount is borne by Jabong.

  • What should I do if my payment fails?

    1. In case of a payment failure, please retry ensuring:
      Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
    2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@jabong.com or please give us a call with your order number for any clarification.

  • I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?

    If you see any charges on your credit/debit card for purchases made on Jabong.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
    However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
    1. First 6 digits and last 4 digits of the card number.
    2. Date of Transaction
    3. Amount of Transaction
    4. Scanned copy of the bank statement highlighting the said transactions

  • Why isn't COD available to me?

    Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
    Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
    Also, please note that COD as a mode of payment is not accepted for certain items like furniture.
    We have several other modes of payment for you to choose from. Please check ‘What all modes of payment does Jabong accept?’

  • Why is tax being charged?

    We strive to make your shopping experience less 'taxing' and more satisfactory. Value Added Tax (VAT) or Central Sales Tax (CST) is collected and deposited by Jabong, to the government authorities. Hence, it is requisite that you need to pay a maximum tax of 5% of the product price, and the remaining tax is borne by Jabong. However, in our endeavour to serve you better, there are several products on which no tax is to be paid by the customer at all, and Jabong bears the entire amount.

  • How is the tax amount calculated?

    Jabong is bearing tax for all products. However, in exceptional cases where the total discount (including sale discount, bundle discount, coupon discount); is 20% or higher; is applied following logic is applied to calculate the tax:
    1. For shoes, if the applicable tax is more than or equal to 10%, a flat 10% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
    2. For shoes, if the applicable tax is more than or equal to 5% but less than 10%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
    3. For rest all categories, if the applicable tax is more than or equal to 5%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.

  • Will tax amount be refunded in cases I return/cancel my order?

    We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end. On return/cancellation of an order, the refund amount, including the tax collected would be refunded, in its entirety. However, in case of partial returns, the tax amount charged corresponding to that particular item(s) shall be refunded.

  • Do I need to pay tax again in case I exchange an item/order?

    About to exchange your product? Your satisfaction is our topmost priority. You don't need to pay tax again, in case of exchange of a product.

  • Do you accept International Card?

    1. Distance creates geographical boundaries, but not in our world! We are one of the very few online shopping sites in India that offers this service. Sure, you can use an international card while making your payment. For our convenience, ensure that your billing address is consistent with your shipping address in India. For security purposes, an internal upper limit has been issued on the amount of international transaction fixed by our Payment Gateway Partner, which differs from time to time.

Jabong Vouchers

Welcome Vouchers

  • How do I receive my INR 2500 welcome voucher for Jabong.com?

    1. When you register with your e-mail at Jabong.com, you will receive a Welcome e-mail with two unique voucher codes. Please use the Sign Up Now link to sign up. You can use those vouchers on full-price products available at Jabong.com.

  • What is the minimum order value for application of welcome vouchers?

    Two voucher codes are given:

    1. 1 voucher to avail Rs.300 off on purchase of Rs.999, which can be used 5 times.
    2. 1 voucher to avail Rs.500 off on purchase of Rs.1699, which can be used 2 times.

  • How many times can I use my voucher code?

    1. Rs.300 off voucher on purchase of Rs.999 can be used 5 times.
    2. Rs.500 off voucher on purchase of Rs.1699 can be used 2 times

  • What products can I purchase with the welcome vouchers?

    1. You can use these vouchers on full priced (non-discounted) products across all categories except coins, precious jewellery, briefs, trunks, vests & socks.

  • How do I use a Jabong voucher code I have received?

    1. Select the products you want to shop and add to your cart. Paste the voucher code in the 'Do you have a voucher code' box and click on 'Apply Voucher' button. Now check the Final Order Amount!

  • Can I club two vouchers in one purchase?

    1. No two vouchers can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair!

  • Why doesn't my welcome voucher work?

    Welcome vouchers are our way of welcoming all you fabulous people to our family of shoppers. In order to avail those vouchers properly, please keep in mind the below things:
    1. If your order value is equal to or more than Rs 999 when you are using Rs. 300 Off voucher OR is equal to or more than Rs 1699 when you are using Rs. 500 off voucher.
    2. The code you are using is still valid and has not expired. The validity would be mentioned in the email you received from us or at My Account -> My Vouchers link after you login.
    3. If the products in your cart fall under the categories mentioned above.

  • I have used my welcome voucher in an order which was unsuccessful. What happens to my voucher?

    1. If you chose COD as a payment mode you can still re-use your voucher and place a new order.
    2. If you chose NetBanking/Debit Card/Credit Card as your payment mode you would receive your new voucher over your registered email and phone number within 2 days. If you dont receive the voucher code within the stipulated time do write to us or give us a call.

  • I have returned my order. What happens to my welcome voucher used in the order?

    1. If you choose to return your order we would refund you the paid price. However, we won't be able to refund you the voucher value.

  • I can't find the welcome voucher email I received from Jabong. What do I do?

    1. Please check your spam/junk folder. At times, email are sent to the spam folder. If you can't find it in the spam folder as well, please email us at care@jabong.com and we will have the voucher mail resent.

  • Is my welcome voucher amount refundable?

    1. Unfortunately not. Welcome voucher amount can neither be refunded nor encashed.

Promo Vouchers

  • What is a promo voucher?

    1. Promo Vouchers are for all you lovely shopoholics to make your shopping experience more intersting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.

  • What is the minimum order value for application of promo vouchers?

    1. Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

  • What products can I purchase with the promo vouchers?

    1. We are happy to offer you promo vouchers which can be used across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery, Sun-glasses, and Home & Furniture. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.

  • Can I use a voucher more than once?

    1. Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

  • Is there validity date for promo voucher?

    1. Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.

  • How do I use a promo voucher?

  • Why doesn't my promo voucher work?

    1. Please copy and paste the voucher code as it is case sensitive.
    2. Please check if your order value is more than minimum order value stipulated for the voucher.
    3. Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
    4. Please also check if the voucher is especially meant for application on a particular category.

  • I tried everything still voucher doesn't seem to work.

    1. Please give us a call and we will be happy to assist you.

  • Is my Promo voucher amount refundable?

    1. Unfortunately not. Promo voucher amount can neither be refunded nor encashed.

Shipping & Tracking

Shipping

  • How long will my order take to arrive?

  • Are there any delivery charges? / What are handling charges?

    A fixed amount of 100 INR is charged on all orders with values less than 1000 INR. It usually costs us more to handle low value items and the charge is levied only to partially compensate the handling costs incurred.
    Please note:
    1. The handling charge is nonrefundable i.e. it will not be refunded if an order is returned or if the cancellation request is raised after the order is shipped.
    2. All charges including handling charge shall be refunded if an order is cancelled by us.
    3. In case of exchange order, the handling charges shall not be levied twice.
    4. These charges are divided equally among all items in an order. For example, if your order consists of 5 items, the handling charge for each item shall be: 75/5 = 15 INR.

  • Why is the delivery time different for different products?

  • Will I receive my order in a single package?

  • Can I expect delivery on all days of the week?

    1. You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2015, please click here.

  • Do you ship internationally?

    All products on our website are available for shipping within India only. However, check out our global fashion provider – www.Jabongworld.com for international shipping.

  • Why did I receive a partial Order?

    1. We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way!
      We also ensure that every single product undergoes a Quality Check analysis, prior to dispatch as we don't want our customers to receive items that are anything less than top-notch quality. It so happens that, in case of such a failure, we do not have an alternate QC passed item, ready to be dispatched.
      The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.
      Alternatively, in the rare circumstance, when we are unable to fulfill your order, we will refund you the payment made towards that particular product, at the earliest.

  • I am going out of town. Can you expedite my delivery?

    1. Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

Tracking

  • How do I track my Order?

    To track your order, visit the 'Track Order' facility on the mobile app. Go to My Account > My Order > Order Details
    Or simply click at 'Track Order' Option in the Menu Bar.
    You can also refer to the tracking link ent by us in the EMAIl and the SMS.
    Track order via SMS- Send OS(space)(last five digits of your order number) to 9949933333. Example: OS 12345 where 12345 are the last 5 digits of your order number.

  • I used my tracking number to check the details my shipment but the information is not clear to me.

    1. Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!

      In transit Your order is on its way to your city
      out for delivery Your order has reached your city and we will attempt to deliver it today
      Hold at hub We tried delivering your order at least once and we will try again in 48 hours
      RTO in transit Your order was undelivered and is on its way back to our warehouse.

    For further queries, don't hesitate to reach out to us on our customer care helpline . We are always happy to assist you

  • I should have received my order by now but I haven't. What do I do?

    we are extremely sorry for not being able to deliver your order within the expected time. We usually send an EMAIL and an SMS with delivery information incase there there is a delay.
    Please be assured that extra care is taken to ensure that once delayed, your order now reaches you within the promised time.
    If you have not received any communication from us, please contact us at care@jabong.com.

Returns

  • Are there certain categories of products which are non-returnable?

    1. For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only), CDs, Pens & Books, etc.
      To know whether exchange/ return is available on your product, look for "15 Days Free Return/Exchange" sign on the product page.

  • Can I return a part of my order?

    1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

  • How long will the return process take?

    1. We make every effort to simplify the return process. Once your return request has been placed with our customer care representatives, it usually takes about 72 hours for product pick-up. In case, you are sending the product back on your own, the delivery time would depend on your chosen courier service. Under normal circumstances, it takes 7 days for a repute courier service to deliver the product to our premises.

    2. Once the item reaches our warehouse, the team shall conduct a Product Inspection, which takes about 2 days. Hereafter, the refund is initiated within 2 days, after the product(s) clears the quality inspection. The receipt of the payment would depend on the mode of payment as chosen by you.

  • How will I receive my Refund?

    The receipt of your refund entirely depends on the mode of payment that you had opted for.

    1. Credit Card/Net Banking- Either Jabong Credits will be issued or reverse credit to the credit card/credit in your net-banking account would be initiated. Jabong Credits are outstanding points that can be utilized any time, on a future purchase at Jabong
    2. Cash on Delivery- Either Jabong Credits or a bank transfer would be initiated.
    3. Jabong Credits- In case, you made your payment using Jabong credits, refund will be issued only as Jabong credits.

  • How long will the refund process take?

    1. Refunds are initiated within 2 days of Product Inspection. The receipt of the refund would solely depend on the mode of payment as chosen by you. To simplify the timeline, here's some quick help:

      Refund Method Refund Receipt Time (After Initiation)
      Jabong Credits 1 business days
      Bank Transfer/NEFT 2 business days
      Debit Card 5-7 business days
      Credit Card 5-7 business days

      With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat. Usually, banks only shoot a SMS to the customers for credit amounts that are more than Rs. 5000. In case, your refund amount is less than Rs. 5000, please check your bank account statement for the same

  • Where do I return my product?

    1. We would be more than happy to assist you with the return of your product. You can reach out to our customer care representatives, at any time of the day, to check if we cover your city for pick-up. However, in case your city is not covered under our purview, or you wish to send across the product at your own convenience, the address is:
      Xerion Retail Pvt Ltd.
      Returns Processing Centre – Front Office
      Plot no. 109
      Udyog Vihar, Phase 4
      Gurgaon, Haryana, 122015
    In case you are not sure how to initiate return, pleaseClick Here

  • I was charged handling charges for my order. If I return my order, will I get back my handling charge along with the refund?

    1. Handling charge would not be included in the refund value of your order as this is a non-refundable charge.

  • When I return my order, will I get refund for COD charges as well?

    The minimal amount of COD charge of INR 49 shall not be refunded. It is a non-refundable convenience fee.

  • If I return a product on my own do I get back the courier charges?

    Yes, we offer our customer a maximum of Rs 160 per Kg as a refund of the courier charges incurred. Click here to submit your courier details and courier slip with us.
    Please note if we do not receive the courier slip within 10 days from raising the return request, Rs. 80/- will be refunded if the package weighs less than 0.5 kg; else Rs. 100/- will be refunded.
    P.S. The refund will be in the form of Jabong credits.

  • I was supposed to receive my refund by now but I haven't. What do I do?

    1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
      For Jabong credit refund, kindly login to Jabong.com and go to the My Account page and check your Jabong credit balance.
      For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

      We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
      Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.
      If you haven't received any update from us or you have any concerns, please email us at care@jabong.com.

Drop Off

  • What is Drop Off facility?

    You can return the product(s) to us without paying any courier charges. Just drop off the product along with an e-form at any of our drop off centers. We shall pick your returned product from these centers ourselves.
    To know the many Drop-Off centers in your vicinity, try our online return facility on the desktop. Just go to My Account > My orders > View Details > Return.
    Click at ‘Drop Off’ while selecting the address and the list of drop off centers will be displayed on your screem.

  • Do I need to pay a fee for using this service?

    1. For your flexibility, the Drop Off facility has been launched at Jabong, completely free of charge.

Exchange

  • What is Jabong.com's Exchange policy?

      Jabong.com offers its customers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’ wherein you can raise the return/exchange request of a product within 15 days of its delivery.
      Our exchange service is absolutely charge free. However, the exchange product must be of same or higher value than the original product. The difference amount, if applicable, will be payable in cash at the time of delivery.

      CHECKLIST
      1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
      2. Please note that any product along with a free gift/ combo must be returned in its entirety.
      To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page.

      WE DONOT ACCEPT EXCHANGE FOR:
      Typically, we do not accept return/exchange for the following items-
      1. Inner wear, Lingerie, Swimsuits
      2. Fragrances, Beauty products
      3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
      4. Socks, Furniture & Pens

      Please note: For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

  • How do I exchange a product?

  • Which items can I exchange?

    1. We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether exchange is offered or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only), socks, furniture, CDs, pens and books. We are constantly working towards including more products to our exchange policy list, to serve you better.

  • Is exchange available in my area?

    1. At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. Give us a ring on our customer care helpline number 0124-6128000 to check if exchange is available in your particular area or not. We are constantly working towards including more products to our exchange policy scheme.

  • How soon can I expect the exchanged product?

    EXCHANGE PROCESS
    Below is our elaborate exchange process.
    Step 1: Product pick-up
    We will attempt to pick up the return product from your address within 3 days of your raising a request. If you wish to send us the product yourself, please ensure that the product reaches us within 15 days of the date of delivery. Click here to read further.
    Step 2: Product quality inspection
    After we have received the product(s), it usually takes us 24 hours to conduct the quality check.
    Step 3: New Product Dispatch
    Within 24 hours of the returned product(s) clearing the quality check, the new order shall be dispatched.
    We shall also keep you updated with an email and SMS.

  • Can I exchange my product for an item of lesser value?

    1. No, your exchange order value should be equal to or more than the return item/s value.

  • Will I be charged for exchange?

    1. We are sorry that you are considering exchanging your product. There is absolutely no charge for exchange and the procedure is pretty simple! All you need to do is to return the original product, and exchange the same, for an item of the same order value/more than the order value of the original product.

  • Can I buy multiple items in exchange for a single product?

    1. We get a kick in bringing that priceless smile on your face. You can buy any number of items in exchange of a single product, provided that the final total amount of the exchanged products should be equal to/more than the price of the returned products.

  • Can I re-exchange?

    1. We earnestly hope that you love what you have exchanged, but if there's any particular concern, do let us know! You can re-exchange the product, from any product listen under the exchange policy.

  • Can I cancel the exchange?

    Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Click to know: How can I cancel my order online?

Jabong Credits

Credits

  • What are Jabong credits?

    Jabong Credit is just an attempt to make your shopping easy, flexible and absolutely delighful. It is an outstanding way by which credit gets accumulated in your account. If you happen to return any item, we can refund you in the form of Jabong Credits, and you can conveniently use this credit for your next purchase.
    Learn how to use Jabong Credits by clicking on this icon :

  • How can I access my Jabong credits?

    1. You simply need to you login to access your Jabong credits in your My Account -> Jabong Credits section . Jabong Credits are associated with an account. Kindly make sure you login to the relevant account.

  • Can I use my Jabong Credits multiple times?

    1. Yes, you can use your Jabong Credits multiple times in any denominations till they are exhausted.

  • What is the validity period of Jabong Credits?

    1. From the date of issuance , Jabong Credits are valid for a period of 1 year.

  • Can I use my Jabong Credits partially while paying for an order?

    1. We try our best to ensure your shopping experience is smoother, faster and simpler! Yes, you can use Jabong credits partially while paying for your order, while the remaining amount can be paid through other available modes of payment on our portal.

  • What products can I purchase with the Jabong Credits?

    1. You can use your Jabong credits to purchase products across all categories excluding the products sold by partner's who also packs and ships them. It is also applicable on discounted products & special offers.

  • Can I use Promotional/ Discount voucher along with my Jabong credits?

    1. Yes, of course, you can use the promotional or discounted vouchers, in combination with Jabong credits! As much as you love discounts, we also love to pamper our customers with fabulous offers all the time! Please keep in mind, at the moment, Jabong credits cannot be combined with bank specific vouchers.

  • Are there any vouchers on which Jabong credits will not work?

    1. Trust us, we hate saying a no to our loyal customers! But, Jabong credits cannot be combined along with bank specific vouchers.

  • I have used Jabong Credit as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

    1. Unfortunately no, if full or partial Jabong Credit was used for an order purchase, the only mode of refund is Jabong Credits.

  • Can I purchase Jabong Credits?

    1. We strive to find the best shopping deals for you, around the clock. We hate to say a no, but sorry! Jabong credits cannot be purchased. Jabong credits are credited into your account, in case, you return any product.

  • Can I transfer my Jabong Credits to another account?

    1. We like to safeguard our customer's interests, as our own. Keeping in mind, security measures, we do not offer the facility of transferring your Jabong credits to any other account. The credits can be used only from the original account, on which it was issued.

  • How will I come to know that I have received my Jabong Credits?

    1. We understand that Jabong credits are really important to you. Rest assured, we stealthily keep a track on each and every transaction, through your favourite shopping portal. Our team will communicate via the registered email id & shoot an SMS on your registered number, regarding your valuable Jabong credits.

  • I was informed that I have been refunded through Jabong Credits but I cannot see it in my Account.

    1. Option 1- If at all this happens, don't worry. We will take care of it. All you need to do is simply give us a call or email us at care@jabong.com. We would be happy to help.
      Option 2-Oops! We made a boo-boo. To take care of this, please give us a call on our customer helpline number, or shoot us a mail on care@jabong.com.

  • Can I convert my Jabong Credits into Cash?

    1. Unfortunately, at the moment, Jabong Credits, once credited into your account, are not redeemable into cash.

Gift Cards

  • How can I use my Jabong Gift card(s)?

    1. You simply need to register with Jabong to be able to use your Gift Cards. For ease of access your Gift Card value is converted to Jabong Credits which you can use at your discretion.
      Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

  • How do I convert Jabong Gift card value to Jabong Credits?

    1. You can go to www.jabong.com/customer/credits/gift_cards page or log-in to My Account>>My Jabong Credits to validate and convert your Gift Card Value to Jabong Credits. Your card value would be converted into credits instantly.
      Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

  • How can I purchase a Gift Card?

    1. You can purchase gift cards from various e-gift websites.

  • Can I purchase a gift card for any denomination?

    1. You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-

  • What is the validity of my gift card(s)?

    1. From the date of issuance, all the gift cards are valid for a period of 1 year.

  • What products can I purchase with gift cards?

    1. You can use your Gift Card(s) to purchase products across all categories excluding the products that are sold, shipped and packed by Jabong partners. They are also applicable on discounted products & special offers.

  • Can I use my gift card credits in any denomination in multiple order?

    1. We don't believe in exercising limitations when it comes to shopping. The gift cards can be used multiple times, until the credits are exhausted.

  • Can I combine/add multiple gift cards to my account?

    1. Yes, you can combine/add multiple gift cards to your account.

  • Can I pay partially through gift cards while placing an order?

    1. Yes, you can pay partially from the gift cards for any order since your gift card value is converted to Jabong Credits. For example: An order value worth Rs.1000, you can choose to pay via Jabong Credits worth Rs. 600 and you can pay the remaining amount worth Rs.400 through any other available payment mode.

  • Can I make part payment by Gift card credits and remaining by Store Credits?

    1. Give your loved ones a gift that they will remember for a very long time and we offer you flexibility in using your gift card and store credits.
      Firstly, your gift card credits will be utilized, until they are exhausted, thereafter which, Jabong Credits can be used for the rest of the payment..

  • How can I check the remaining balance in my gift card?

    1. Give your loved ones a gift that they will long remember and you can even check the balance of your gift cards. Simply login to your Jabong account to access your gift card credits under My Account-> My Jabong Credits section.

  • I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

    1. Unfortunately no, if full or partial Gift Card was used for an order purchase, the only mode of refund is Gift Card Credits.

  • I entered the code, but it is showing error as invalid code

    1. Please re-check the code you have entered. If you have received the code through an e-mail, please copy-paste the code and try again.

  • Can I use any promotional/discount voucher along with my gift cards?

    1. YYes, of course, you can use gift cards, in combination with either promotional or discount vouchers! We love to pamper our customers with a hassle-free shopping experience! However, it might not be possible to use gift credits along with bank specific vouchers.

  • Can I transfer Gift card credits to any other account?

    1. We like to safeguard our customer's interests, as our own. Keeping in mind, security measures, we do not offer the facility of transferring Jabong credits earned via Gift cards, to any other account. Hence, we encourage, available credits to only be used through the account on which it was issued.

  • Can I convert gift cards into cash?

    1. Unfortunately, at the moment, Jabong Credits, once credited into your account, are not redeemable into cash.

  • I entered the code, but it is showing error as Expired

    1. Oops! Please try entering the code again. All gift cards are valid for a period of 1 year, from the date of issuance. If an error is still being displayed, please get in touch with the Customer Care team.

Miscellaneous

Registration

  • Do I need to register to shop?

    1. We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Jabong. However, registration will only help to enhance your shopping experience with Jabong, You get Welcome Vouchers of 10% and 20% discount and we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Jabong Credits by logging in, using your, registered email ID.

  • By registering, will I automatically receive marketing emails from you?

    1. No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter

  • What do I do if I have forgotten my password or my password does not work?

    1. If you have forgotten your password, we will need to reset it for you. Please click here to reset your password.Reach out to us if you face any issues.

  • Do I need to type my address everytime I order?

    1. No! You don't need to type the address, everytime you place an order, and we dont forget our customers! An address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.
      Save time, Keep shopping.

Everything Else

  • The item I bought is now available at a lower price. What do I do?

    1. Sorry, but unfortunately, there is not much that can be done now. The product prices vary as per different discount schemes we offer from time to time. To keep abreast with latest styles and current deals, please subscribe to our newsletter!

  • I see similar items with different prices. Why so?

    1. We understand the confusion however, It is possible to have similar items with different prices. Price of an item depends on numerous factors. If you want to get hold of the best deal please click on the Offers tab.

  • Can I place a bulk order for an item(s)?

    1. Sorry!! As much as we hate saying a no to you, but due to company policies, we do not accept orders in bulk directly on our website.

  • I would like to display my products on your site. How do I get in touch?

    1. We are more than happy to invite more vendors who are interested in displaying their products on site. However, there is a certain process for that to ensure only the best quality products are sold on our site. All you need to do is just drop an email at partners@jabong.com and the concerned team would get back to you.

    • How do I access my Reward points?

      To access your Reward points, go to My account > Jabong Rewards > Reward Catalog

      You will need to verify your phone number before you can redeem/ access the points. To verify your phone number, go to ‘My account’ > Personal Details > Verify number

      Owing to our policy change, you will not be able to earn any further points on your future purchase but you can redeem all your existing points. Remaining points, if any, shall be forfeited after 31-0ct.

      Please note:

      1.Reward points are non-transferrable i.e. they cannot be transferred from one account to another.
      2.Reward points cannot be converted into Payback or Gift card or any other category points.
      3.You can access your waiting points once they are converted into reward points.

      Click here to check your reward points.

      HOW TO REDEEM POINTS: You can either convert your reward points into Jabong credits (min 1500 points required) or you can choose a voucher (listed in Reward catalog). These vouchers offer outrageous discounts on some of the best brands on Jabong.com.

Gifting

  • I am placing an order as a gift to my loved one. Will he/she receive the price tags and invoice?

    1. We know what gifts means to your loved ones. So, keeping the esscence of gifting intact for you gift packaging slip / invoice / tags would not include any pricing, discount or payment information.

  • What payment methods can I use to pay for a gift order?

    1. You can use any payment method that Jabong.com supports, EXCEPT Cash on Delivery. You can also use your Jabong Credits to pay for the order.

  • Can I apply a voucher or discount on the "gift wrapping charge"?

    1. Vouchers or discounts are NOT applicable on ‘gifting wrapping charge’ levied by us.

  • If there are multiple products in an order, can I gift wrap them separately?

    1. No, all products in the same order for which gifting option is available will be gift wrapped together.

  • Are gift wrap charges refundable?

      Unfortunately, we won't be able to refund the gift wrap charges.

  • Are all products sold on Jabong available for gift wrapping?

    1. Gift wrapping service is to make your loved ones feel even more special and even better when you have lot of options to choose from. You can avail gift services on all the products listed on www.jabong.com/gifts. All you need to look out for "Gift Wrap Available" message & icon on the extreme right panel of the product page and add to your shopping cart!

  • Who can return the gift?

    1. A return request can be raised by both the sender and the receiver of the gift item(s). However, all communication relating to the processing of the request shall be sent to the email address and phone number mentioned at the time of placing the order.

IOS App

Mobile App / Mobile Site

  • Do we have 'Call us' option in the App?

    1. No. We just have a Contact Us link with the Phone number and email address of our Customer Care.

  • Can we refer our family and friends to use application through mobile app?

    1. Yes. You can share via message or email.

  • Do we have customized option to send email from the app to care@jabong.com ?

    1. Unfortunately, no such option is available right now.

  • Do we need registration to access the app or can we access it as a first time user?

    1. User can register via the app or use the existing credentials.

  • Can we expect the complete content of the website available by using the app?

    1. The complete assortment is available, although the category tree may differ from what is there on the desktop site.

  • Can we expect online support for trouble shooting/issues with app? Would there be a report error option?

    1. Unfortunately, not! But we are working really hard to get you the best shopping experience on your phones. You can always call us at our Customer Care to report a bug or drop us an email.

  • Can we access the account details and reward history through the app?

    You can check your order history through the mobile app. Go to Account Details > Orders and scroll down.

  • What is the path to download the application from the app store?

    1. Here is the URL https://itunes.apple.com/us/app/jabong/id838981214?mt=8

  • Is the App chargeable or free?

    1. The App is absolutely free of cost.

  • Is this compatible with all processors of IOS- For e.g. IOS 6 or IOS 7

    1. The iOS App is compatible with all iPhones, iPads and iPods with OS version iOS6 and above. The best experience is on iOS 7.

  • Do we get a prepaid option to place an order as well?

    1. Yes all prepaid options are there – credit/debit card, net banking as well as postpaid (Cash-On-Delivery)

Self Pick-up

  • What is Jabong NextDoor?

    Jabong NextDoor is our attempt to ensure that you never miss receiving your orders! This service will give you the flexibility to collect your order from a near-by pick-up point of your choice and convenience.

  • What is a pick-up point?

    A pick-up point is a location of your choice where your order will be available for collection, and you choose it at the time of placing an order. These location points are usually in an area you visit often, such as a shopping center or petrol station. Once your order reaches the location of your choice, we would inform you by sending an SMS/email.

  • Is there any additional charge for this service?

    This service is absolutely free! If your order is COD, normal COD charges of Rs 49 shall apply.

  • How do I choose a pick-up point?

    You can choose your pick-up point from a list of locations provided at the time of order placement. Please note that we would not be able to change your pick-up point after the order has been placed.

  • Will my order be safe at the pick-up point?

    Yes, absolutely! Pick-up points are just an extension of Jabong's warehouse. We have tied up with trusted partners who will store your order in a safe and secure manner. However, once the package has reached the pick-up point, please collect your Jabong package within 7 days.

  • How will I be informed about when should I collect my order?

    You will be sent an SMS & Email when the order is ready for collection. You can collect your order within 7 days of being informed.

  • What do I need for collecting my order?

    You are required to show your Order Number and a valid government ID proof (e.g. Voter ID card, Pan Card, Aadhar Card, Passport etc.) at the pick-up location, and collect it. Please carry cash with you if your order is COD. We suggest that you call our agent at the pick-up point before collecting the order. Details of pick-up point agent name and phone number are sent to you by email.

  • What happens if I fail to collect my order within 7 days of being informed?

    You can collect your order within 7 days of being informed about the arrival. Please understand we will have to cancel your order if you are unable to pick up your order in the specified timeline.

  • My order is COD. How do I make payment?

    You can make payment at the pick-up point before collecting your order.

  • Can I return my orders through the pick-up point?

    We are working on facilitating a smooth return process. As of now, returns can be done by you through any courier company, with or without the assistance of our pick-up agents. We will reimburse your shipment charges upon producing the shipment bill to your bank account or via Jabong Credits, as per your choice.

Payback

Introduction

  • What are PAYBACK Points?

    PAYBACK is a multi-brand loyalty program that allows its members to redeem Points at more than 50 partner brands participating in its network across categories.  Now PAYBACK Points can be redeemed at Jabong.com.

  • What is the value of my PAYBACK Points?

    4 PAYBACK Points = 1 Rupee

  • Is the program only meant for PAYBACK Members?

    Yes.

Earning PAYBACK Points

  • How do I earn PAYBACK Points?

    You can only redeem your payback point on Jabong.com.

  • How much time does it take for the Points to reflect in my PAYBACK Account?

    Points take about 40 days from the date of order placement to reflect in your PAYBACK Account.

  • What is the validity of my Points?

    Your PAYBACK Points will expire in 3 years from the date they are earned.

  • What will happen to my Points if I cancel or return my order?

    If you cancel or return your complete order, the Points earned with the order will be deducted from your PAYBACK Account. If you cancel or return a part of your order, you will get Points corresponding to the accepted part of the order.

  • Can I Earn both Jabong Reward Points and PAYBACK Points for the same order?

    No, Payback points cannot be earned form an order. You can only earn Jabong reward points on your purchase.

Redeeming PAYBACK Points

  • How do I redeem my PAYBACK Points on Jabong?

    Quote your 16 digit PAYBACK Card Number/Mobile number at the time of payment and enter the number of Points you wish to utilize for the purchase. The monetary value of your Points will be deducted from your Order amount. 4 PAYBACK Points = Re1.

  • I opted to redeem my Points but could not complete the transaction. What will happen to my Points?

    Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

  • I opted to redeem my Points but removed them later. What will happen to my Points?

    Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

  • Can I convert my PAYBACK Points into Cash or Jabong Credits?

    No, PAYBACK Points cannot be converted into Cash or Jabong Credits.

  • I redeemed my PAYBACK Points for an order. But later I returned the order. What will happen to my redeemed Points?

    The monetary value of your PAYBACK Points will be credited as Jabong Credits in your account with Jabong.com.

Personalisation

  • What is Personalisation?

    1. Personalisation is a unique service introduced in the country in which we modify the product as per customer's preferences. Currently, this service is available for Nike shoes. Here there is an option to add a country's flag/ personalized text to customize it. The chosen text and flag would be embroidered directly on the shoe.

  • How do I personalise my product on Jabong?

    1. It is a very simple process. You can find the blue button "Personalise" on some products on our website. Just click on 'Personalise' below the 'Add to Cart' button and it will open up a dialog box with the customization options that are available. Once customized you may proceed by the clicking on "Add to Cart" button.

  • Do you take more time to deliver personalised product?

    1. Not at all! We service your personalised order in the same duration as any other product. Also, we would keep you updated about the dispatch/delivery dates through emails and sms.

  • What are the extra charges for personalising my product?

    1. A nominal fee of INR 250 is charged for each personalised option (flag/ text) availed.

  • What are the payment modes available for personalised products?

    1. Currently, we only offer prepaid payment mode for personalised goods. You can also use your Jabong/gift credits to pay for your order.

  • Can I return/ exchange personalised products?

    1. Unfortunately, we can't entertain any such request of returns/refunds. Please understand it is only fair of us to not offer these services as these have already been tailored as per your needs.

  • What if my text has more than 10 characters?

    1. It is then a golden chance for you to give yourself a new game name! Unfortunately brand itself doesn't allow any text longer than 10 characters.

  • How do I see a 360 degree view of my product after I've personalised it?

    1. Currently the views shown in the personalisation window are the ones where personalisation is actually taking place. For all other views please close the personalisation window to view the product photos.