Jabong Support
Read our frequently asked questions for quick answers to your queries

Ordering

  • How do I place an order?

    1. Select a category - Choose the product of your choice
    1. Please note: -Fabric / material/colour / style / length / fit -Refer to size guide -Warranty -SKU Code -Check the expected delivery time by entering your Pin code on the right More accurate, detailed information about your items will be communicated via SMS/Email once you have placed an order
    1. Create an account by registering or you can also proceed by entering your email id Note: if you register with us you will get the following benefits: -speeds up the ordering process -allows us to keep you informed about your orders and refund through email -access to Jabong Credits
    1. Carefully enter your shipping address
    1. Enter the Welcome Voucher/Discount coupon codes as applicable.
    1. Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card) YOUR ORDER IS PLACED!!!
      1. You will now receive a confirmation mail and a SMS from Team Jabong.
      1. You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
      1. Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our 24*7 available customer care executives at 0124-6128000

  • How will my order be delivered to me?

    1. Your order would be delivered through reputed courier companies at your doorstep.

  • How will I know if order is placed successfully?

    When your order is confirmed:
    1. We will send you a message. Do check your phone.
    2. We will put through an e-mail with the details of your product. Be sure you go through that.
    3. You can also check the order in the "My Accounts" tab.

  • Do you take orders over phone?

    1. Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

  • I tried placing order using my credit card but it isn't working. Can you help me place an order?

    1. Our pleasure! In case, your debit/credit card isn't working we can take your order over phone. We are always available on: 0124-6128000. These orders will only be 'Cash On Delivery'.

  • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

    1. If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end. Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details. If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
      The expected timelines are as below:
      1. Net Banking 4 business days
      2. Debit Card 10 business days
      3. Credit Card 10 business days

  • What happens to the Jabong Credits deducted from my account for an unsuccessful order?

    1. We understand how important Jabong Credits are for our shoppers. Just in case your order was not successful but Jabong Credits has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

  • How do I check the status of my order?

    1. In order to check the status Please click here: Order Status

  • How do I cancel my order?

    1. If you wish to cancel your order, SMS CAN xxxxx at 9622221333 where (xxxxx is last five digits of your order no.). Please use the same contact number used at the time of placing order to send this SMS otherwise we shall be unable to process your request.
    2. (Request processing Time : 9 AM - 8 PM)
    3. Alternatively, you can get in touch with our Customer Care team with your order number to raise a cancellation request.
    4. There could be a couple of situations:
    5. Your order is not dispatched! We can cancel it and refund your amount.
    6. Your order is dispatched but yet to be delivered! Please do not accept delivery.

    7. So what about your Refunds?
    8. We request you to not to make that stressed face! We are here and happy to help you all, like always! In case of Prepaid orders, refunds will be processed as per our Return policies. Any Jabong Credits used in the purchase of the Order will be credited back to your account.

      Note:For certain product categories such as Furniture once you place an order, it cannot be cancelled.

  • I got a confirmation call for my order. Why is that?

    1. After placing a COD order, a confirmation call may be made to verify the mobile number of the recepient of the Jabong order. This is crucial to ensure smooth coordination between you and our courier partner. Our processing team starts working on the order only after confirmation. Please note that if we are unable to do so within 3 days of order placement, we would be forced to cancel the order.

  • Can I place a bulk order for an item(s)?

    1. No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.

  • How do I do a trial of the product I purchased?

    1. We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returs might not be possible for all tehe categories. For more elaborate information on the same, kindly, check our Return policies.

  • Do you allow exchanges ?

    1. Yes! Of Course! We are flexible when it comes to exchanges. So, if you have ordered a size tad too small or too big. No problem! We will replace it for you*. All you need to do is, just follow the process outlined in the Return Policy and place a new order on Jabong.com.
    Note:Exchange is not allowed for certain categories and product sold by Jabong Partners. Please check our exchange policies for more details.

  • Can I add an item to my order after I have placed my order?

    1. Unfortunately no, however you can simply place another order.

  • I placed an order from the Mobile site / App and got a link on my SMS. What should I do?

    Your order is pending mobile number verification. Click on the link to verify the number and confirm the order. This is required to ensure smooth coordination at the time of delivery. (Make sure the Internet is working on your Phone, when you click on the link.)

  • The order confirmation link in my SMS is not working/I don’t have Internet. What should I do?

    Don’t worry. We will still call you to verify your mobile number. Alternatively, you may also call us for the same.

Payments

  • What payment methods do you accept?

    We have various payment options, to give you a delightful shopping experience:
    1. Credit Card
    2. Debit Card
    3. Net-Banking
    4. Cash on Delivery*

    Conditions:
    1. Available on purchases up to a limit of Rs. 20,000.-· A non-refundable convenience charge of Rs. 49 levied on Cash on Delivery purchases.
    2. For certain categories with high value items such as Furniture, only Debit Card/Credit Card and Net-Banking options are available

  • Is it safe to shop online using my Debit card or Credit Card?

    1. Before you kick-start your shopping spree, rest assured, that all payment transactions are processed over a secure encrypted connection. Your banking information is tucked away safely, with us!

  • What is the process for Cash On Delivery (COD) purchase?

    1. When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

  • Is there a charge for Cash on Delivery purchases?

    1. We charge a minimal, non-refundable, convenience charge of Rs. 49 on Cash on Delivery purchases. However, in case of prepaid orders that are paid using Jabong credits, Gift cards or Payback points, the minimal charge is not levied.

  • Is there a purchase limit for a Cash On Delivery purchase?

    1. Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.

  • How can I pay if COD option is not available on my address?

    1. To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable demographic issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
    1. Please keep in mind, that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.

  • Are there any hidden charges?

    1. We don't believe in hidden charges as we are absolutely transparent!
    1. However, VAT or Octroi may be charged on certain transactions as per government's regulation. Please note a flat tax of 5% is charged for every order where the discount applied is more than 20%. The remaining tax amount is borne by Jabong.

  • What should I do if my payment fails?

    1. In case of a payment failure, please retry ensuring:
      Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
    2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@jabong.com or please give us a call with your order number for any clarification.

  • I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?

    If you see any charges on your credit/debit card for purchases made on Jabong.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
    However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
    1. First 6 digits and last 4 digits of the card number.
    2. Date of Transaction
    3. Amount of Transaction
    4. Scanned copy of the bank statement highlighting the said transactions

  • Why isn't COD available to me?

    1. Jabong is committed to serve all your online shopping needs. Unfortunately, due to demographic constraints, the COD facility is not offered by our courier partners, at a few serviceable locations. The COD facility is also not applicable to certain customers, due to repeated contingencies. For further information,please refer to our Terms and Conditions.

  • Why is tax being charged?

    We strive to make your shopping experience less 'taxing' and more satisfactory. Value Added Tax (VAT) or Central Sales Tax (CST) is collected and deposited by Jabong, to the government authorities. Hence, it is requisite that you need to pay a maximum tax of 5% of the product price, and the remaining tax is borne by Jabong. However, in our endeavour to serve you better, there are several products on which no tax is to be paid by the customer at all, and Jabong bears the entire amount.

  • How is the tax amount calculated?

    Jabong is bearing tax for all products. However, in exceptional cases where the total discount (including sale discount, bundle discount, coupon discount); is 20% or higher; is applied following logic is applied to calculate the tax:
    1. For shoes, if the applicable tax is more than or equal to 10%, a flat 10% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
    2. For shoes, if the applicable tax is more than or equal to 5% but less than 10%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
    3. For rest all categories, if the applicable tax is more than or equal to 5%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.

  • Will tax amount be refunded in cases I return/cancel my order?

    We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end. On return/cancellation of an order, the refund amount, including the tax collected would be refunded, in its entirety. However, in case of partial returns, the tax amount charged corresponding to that particular item(s) shall be refunded.

  • Do I need to pay tax again in case I exchange an item/order?

    About to exchange your product? Your satisfaction is our topmost priority. You don't need to pay tax again, in case of exchange of a product.

  • Do you accept International Card?

    1. Distance creates geographical boundaries, but not in our world! We are one of the very few online shopping sites in India that offers this service. Sure, you can use an international card while making your payment. For our convenience, ensure that your billing address is consistent with your shipping address in India. For security purposes, an internal upper limit has been issued on the amount of international transaction fixed by our Payment Gateway Partner, which differs from time to time.

Jabong Vouchers

Welcome Vouchers

  • How do I receive my INR 1500 welcome voucher for Jabong.com?

    1. When you register with your e-mail at Jabong.com, you will receive a Welcome e-mail with two unique voucher codes. Please use the Sign Up Now link to sign up. You can use those vouchers on full-price products available at Jabong.com.

  • What is the minimum order value for application of welcome vouchers?

    Two voucher codes are given:

    1. 1 voucher to avail Rs.300 off on purchase of Rs.999, which can be used 5 times.
    2. 1 voucher to avail Rs.500 off on purchase of Rs.1699, which can be used 2 times.

  • How many times can I use my voucher code?

    1. Rs.300 off voucher on purchase of Rs.999 can be used 5 times.
    2. Rs.500 off voucher on purchase of Rs.1699 can be used 2 times

  • What products can I purchase with the welcome vouchers?

    1. You can use these vouchers on full priced (non-discounted) products across all categories except coins, precious jewellery, briefs, trunks, vests & socks.

  • How do I use a Jabong voucher code I have received?

    1. Select the products you want to shop and add to your cart. Paste the voucher code in the 'Do you have a voucher code' box and click on 'Apply Voucher' button. Now check the Final Order Amount!

  • Can I club two vouchers in one purchase?

    1. No two vouchers can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair!

  • Why doesn't my welcome voucher work?

    Welcome vouchers are our way of welcoming all you fabulous people to our family of shoppers. In order to avail those vouchers properly, please keep in mind the below things:
    1. If your order value is equal to or more than Rs 999 when you are using Rs. 300 Off voucher OR is equal to or more than Rs 1699 when you are using Rs. 500 off voucher.
    2. The code you are using is still valid and has not expired. The validity would be mentioned in the email you received from us or at My Account -> My Vouchers link after you login.
    3. If the products in your cart fall under the categories mentioned above.

  • I have used my welcome voucher in an order which was unsuccessful. What happens to my voucher?

    1. If you chose COD as a payment mode you can still re-use your voucher and place a new order.
    2. If you chose NetBanking/Debit Card/Credit Card as your payment mode you would receive your new voucher over your registered email and phone number within 2 days. If you dont receive the voucher code within the stipulated time do write to us or give us a call.

  • I have returned my order. What happens to my welcome voucher used in the order?

    1. If you choose to return your order we would refund you the paid price. However, we won't be able to refund you the voucher value.

  • I can't find the welcome voucher email I received from Jabong. What do I do?

    1. Please check your spam/junk folder. At times, email are sent to the spam folder. If you can't find it in the spam folder as well, please email us at care@jabong.com and we will have the voucher mail resent.

  • Is my welcome voucher amount refundable?

    1. Unfortunately not. Welcome voucher amount can neither be refunded nor encashed.

Promo Vouchers

  • What is a promo voucher?

    1. Promo Vouchers are for all you lovely shopoholics to make your shopping experience more intersting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.

  • What is the minimum order value for application of promo vouchers?

    1. Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

  • What products can I purchase with the promo vouchers?

    1. We are happy to offer you promo vouchers which can be used across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery, Sun-glasses, and Home & Furniture. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.

  • Can I use a voucher more than once?

    1. Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

  • Is there validity date for promo voucher?

    1. Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.

  • How do I use a promo voucher?

  • Can I club two vouchers in one purchase?

    1. No two vouchers can be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

  • Why doesn't my promo voucher work?

    1. Please copy and paste the voucher code as it is case sensitive.
    2. Please check if your order value is more than minimum order value stipulated for the voucher.
    3. Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
    4. Please also check if the voucher is especially meant for application on a particular category.

  • I tried everything still voucher doesn't seem to work.

    1. Please give us a call and we will be happy to assist you.

  • Is my Promo voucher amount refundable?

    1. Unfortunately not. Promo voucher amount can neither be refunded nor encashed.

Shipping & Tracking

Shipping

  • How long will my order take to arrive?

  • Are there any shipping charges?

    1. Jabong.com offers absolutely free shipping on most products in India. On products belonging to Jabong.com Add-on program, nominal shipping charges are applicable. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 49 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

  • Why is the delivery time different for different products?

  • Will I receive my order in a single package?

  • Can I expect delivery on all days of the week?

    1. You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2015, please click here.

  • Do you ship internationally?

    1. Our aim is to reach our customers, across boundaries! For international shipping, feel free to browse through our collection on:

    2. Visit http://www.jabongworld.com and place the order directly.
    3. Mail your queries to exports@jabong.com
    4. Call us at +91-8130-591-485

  • Why did I receive a partial Order?

    1. We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way!
      We also ensure that every single product undergoes a Quality Check analysis, prior to dispatch as we don't want our customers to receive items that are anything less than top-notch quality. It so happens that, in case of such a failure, we do not have an alternate QC passed item, ready to be dispatched.
      The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.
      Alternatively, in the rare circumstance, when we are unable to fulfill your order, we will refund you the payment made towards that particular product, at the earliest.

  • I am going out of town. Can you expedite my delivery?

    1. Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

  • What is Jabong's shipping policy?

    1. Jabong.com's Nationwide Shipping Policy
      Jabong.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.
    2. FREE Shipping
      Jabong.com offers absolutely free nationwide shipping on most products. On products belonging to the Jabong.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 49 that we charge only on COD orders and is completely waived off for all prepaid orders.
    3. ESTIMATED DELIVERY TIME
      Delivery within 2 business days*
      Your order will typically reach your doorstep within 2 business days if it is being shipped to the following areas
      - Delhi NCR (Delivery within 24 hours in select locations)
      - Metros
      - Select major cities given below:
      An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
    4. LIST OF CITIES WITH DELIVERY WITHIN 48 HOURS
      Metros State Capitals Other Major Cities
      Bengaluru Bhubaneswar Ahmedabad
      Chennai Gandhi Nagar Cuttack
      Delhi/NCR Lucknow Nagpur
      Hyderabad Patna Pune
      Kolkata Ranchi Vadodara
      Mumbai


    5. Delivery in 2-5 business days
      For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
      Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
    6. Shipping from partner locations
      To provide you with a plethora of shopping options, we have partnered with several brands. Some products in our catalogue are directly shipped from these partner locations. These are marked as "Sold by Partner" and usually take 5-8 business days to reach your doorstep.
    7. Heavy or bulky items
      Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
    8. Furniture items
      Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
      *Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2014, please click here.

Tracking

  • How do I track my Order?

    YAY! Breathless with excitement to open your Jabong box?? We know the excitement, so that's why we keep you posted about your order, round the clock! Once your product is shipped, an email and SMS will be sent across to you, containing the details of the tracking number and the name of the logistics provider. Visit the website of the logistics provider and enter the tracking number, to know your shipment details
    Please find the list below:
    JaVas http://gojavas.com
    Blue Dart http://www.bluedart.com
    First Flight http://www.firstflight.net
    Aramex http://www.aramex.com
    Gati http://www.gati.com
    India Post http://www.indiapost.gov.in
    DTDC http://www.dtdccourier.in
  • I used my tracking number to check the details my shipment but the information is not clear to me.

    1. Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!

      In transit Your order is on its way to your city
      out for delivery Your order has reached your city and we will attempt to deliver it today
      Hold at hub We tried delivering your order at least once and we will try again in 48 hours
      RTO in transit Your order was undelivered and is on its way back to our warehouse.

    For further queries, don't hesitate to reach out to us on our customer care helpline . We are always happy to assist you

  • I should have received my order by now but I haven't. What do I do?

    1. We do all that takes to deliver in the estimated timescale, but unprecedented delays occasionally happen, despite our best efforts. Please refer to your email/SMS correspondence and visit the logistics partner's site, to check the status of your order. Alternatively, you can call them, with your tracking information. If you still have questions, don't hesitate to give us a call on our customer care helpline 0124-6128000 or shoot a mail at care@jabong.com.

  • Returns & Refunds

    Returns

    • What is Jabong.com's Returns policy?

      1. Customer satisfaction is our utmost priority, at all times. We are sorry that you are not happy with your purchase. Don't worry! We believe in 'No Questions Asked Return Policy!' The process is pretty simple! All you need to do is raise a request for refund, within a period of 30 days, from the date of the order. You can reach us on our customer care helpline 0124-6128000 or drop an email at care@jabong.com, where our team will take things forward, at the earliest.
      2. As per the company's policies, the refund would be issued only if the products are returned, with the tags and packaging intact, in an unwashed and undamaged condition. The refund/replacement would be issued to you, after thorough quality check of the product(s) by our team.
      3. For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only), swimsuits, socks, furniture, CDs, Pens and books. Please keep in mind that, in special circumstances, the rules of promotional offers may override our regular returns policy. Shipping charges and convenience charges will not be refunded, as they are non-refundable.

    • How do I return a product?

      1. Raise Return Request: Create Return request by following simple steps.

      2. For Guest users, register yourself from the same email ID used for placing order. Once registered, you will be able to view your previous order and also able to raise return request.

        Once you have created return request, you will receive email on Jabong registered email ID, containing details of timelines of pickup & refund. On day of pickup, our logistic partner will send you sms communication, intimating you about pickup.

    • Are there certain categories of products which are non-returnable?

      1. For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only), CDs, Pens & Books.

    • Can I return a part of my order?

      1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
        However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

    • How long will the return process take?

      1. We make every effort to simplify the return process. Once your return request has been placed with our customer care representatives, it usually takes about 72 hours for product pick-up. In case, you are sending the product back on your own, the delivery time would depend on your chosen courier service. Under normal circumstances, it takes 7 days for a repute courier service to deliver the product to our premises.

      2. Once the item reaches our warehouse, the team shall conduct a Product Inspection, which takes about 4 days. Hereafter, the refund is dispatched within 2 days, after Product Inspection. The receipt of the payment would depend on the mode of payment as chosen by you.

    • How will I receive my Refund?

      The receipt of your refund entirely depends on the mode of payment that you opted for.

      1. Credit Card/Net Banking- Either Jabong Credits will be issued or reverse credit to the credit card/credit in your net-banking account would be initiated. Jabong Credits are outstanding points that can be utilized any time, on a future purchase at Jabong
      2. Cash on Delivery- Either Jabong Credits or a bank transfer would be initiated.
      3. Jabong Credits- In case, you made your payment using Jabong credits, refund will be issued only as Jabong credits.

      Hope your next shopping experience with Jabong is more enjoyable/If there is any way we can make you more satisfied with your purchase, our customer care representatives are at your service, 24*7.

    • How long will the refund process take?

      1. Refunds are initiated within 2 days of Product Inspection. The receipt of the refund would solely depend on the mode of payment as chosen by you. To simplify the timeline, here's some quick help:

        Refund Method Refund Receipt Time (After Initiation)
        Jabong Credits 1 business days
        Bank Transfer/NEFT 4 business days
        Debit Card 10 business days
        Credit Card 10 business days

        With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat. Usually, banks only shoot a SMS to the customers for credit amounts that are more than Rs. 5000. In case, your refund amount is less than Rs. 5000, please check your bank account statement for the same

    • Where do I return my product?

      1. We would be more than happy to assist you with the return of your product. You can reach out to our customer care representatives, at any time of the day, to check if we cover your city for pick-up. However, in case your city is not covered under our purview, or you wish to send across the product at your own convenience, the address is:
        Xerion Retail Pvt Ltd.
        Returns Processing Centre – Front Office
        Plot no. 109
        Udyog Vihar, Phase 4
        Gurgaon, Haryana, 122015
      In case you are not sure how to initiate return, pleaseClick Here

    • I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

      1. Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

    • When I return my order, will I get refund for COD charges as well?

      1. Our aim is to impress you with our unbeatable service. We handle your products with utmost care and there is a small amount charged to deliver your Cash on Delivery orders. The minimal amount of convenience charge, however, will not be included in the refund value, as it is a non-refundable charge.

    • If I return a product on my own do I get back the shipping charges?

      1. While returning the product, in case, if shipping charges were borne by you, we will leave no stone unturned in refunding the same. Please share your courier details and courier slip with us by clicking here. It would be our delight to refund your courier charges up to a maximum of Rs. 160 per kg. However, if you are unable to share the scanned copy of the receipt within 10 days of the return request, a flat Rs. 100 would be refunded to you, as against the courier charges.
        Please keep in mind that refunds with respect to courier charges, are always in the mode of Jabong Credits, which can be redeemed in your next shopping experience at Jabong.

    • I was supposed to receive my refund by now but I haven't. What do I do?

      1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
        For Jabong credit refund, kindly login to Jabong.com and go to the My Account page and check your Jabong credit balance.
        For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

        We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
        Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.
        If you haven't received any update from us or you have any concerns, please email us at care@jabong.com.

    Drop Ship

    • What is Drop Ship facility?

      1. Drop ship is a facility where customers can return their products to Jabong without paying any processing fee or courier charges.
        Customers just need to visit our Drop ship centers with the product to be returned along with a Returns E-form and deposit the product at our Drop ship centers, so that the product reaches us safely.
        Refunds will be initiated post inspection once the shipment reaches our facility.

    • Can I Drop ship my returns at certain locations for Jabong?

      1. For easy returns, certain locations are now equipped with drop ship centers. Customers from these locations can visit the designated centers, with the product to be returned, along with a returns e-form, and deposit the same there.

    • Do I need to pay a fee for using this service?

      1. For your flexibility, the Drop Ship facility has been launched at Jabong, completely free of charge.

    • Which all locations have the Drop Ship Facility?

      1. Glad to learn that you are interested in availing the Drop Ship facility! At present, this facility is available only in selected locations, and we are looking to increase our reach. You can get in touch with us on our customer care number or email us at care@jabong.com, to know if your location falls under the purview.

    Exchange

    • What is Jabong.com's Exchange policy?

      1. Shopping is more fun when you are completely satisfied with your purchase and it's an icing on the cake, if you can avail the care-free exchange process. To help you with the latter,look out for "30 Day Free Return/Exchange" on the right hand side of the product page. This is for you to know on which products exchange is offered. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only), socks, furniture, CDs, pens and books. We are constantly working towards including more and more products to our exchange policy list, to serve you better.

    • How do I exchange a product?

    • Which items can I exchange?

      1. We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether exchange is offered or not, look out for "30 Day Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only), socks, furniture, CDs, pens and books. We are constantly working towards including more products to our exchange policy list, to serve you better.

    • Is exchange available in my area?

      1. At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. Give us a ring on our customer care helpline number 0124-6128000 to check if exchange is available in your particular area or not. We are constantly working towards including more products to our exchange policy scheme.

    • What items can I buy in exchange?

      1. Our exchange policy was essentially created for easy returns/exchange, in case, you are not completely satisfied with your purchase. To confirm whether exchange is offered or not, look out for "30 Day Free Return/Exchange" on the right hand side of the product page. The final price of the exchanged new product should be equal to/more than the price of the returned product.

    • How soon can I expect the exchanged product?

      1. Hold your horses, my friend! The exchanged product is dispatched as soon as the returned product has passed Product Inspection. Under general circumstances, the delivery of the exchanged order is expected within 3 days (and 5 days, in case of Jabong Partner Products), from the date of pick-up of the returned item(s). In case of any unprecedented delay, our team will keep you updated via email and SMS.

    • Can I exchange my product for an item of lesser value?

      1. No, your exchange order value should be equal to or more than the return item/s value.

    • Will I be charged for exchange?

      1. We are sorry that you are considering exchanging your product. There is absolutely no charge for exchange and the procedure is pretty simple! All you need to do is to return the original product, and exchange the same, for an item of the same order value/more than the order value of the original product.

    • Can I buy multiple items in exchange for a single product?

      1. We get a kick in bringing that priceless smile on your face. You can buy any number of items in exchange of a single product, provided that the final total amount of the exchanged products should be equal to/more than the price of the returned products.

    • Can I re-exchange?

      1. We earnestly hope that you love what you have exchanged, but if there's any particular concern, do let us know! You can re-exchange the product, from any product listen under the exchange policy.

    • Can I cancel the exchange?

      1. Having second thoughts about exchanging your product? No worries! You can get in touch with our customer care representatives, at the earliest, with your order number. If your order has not been dispatched, then we can cancel the same, and refund your amount in the form of Jabong Credits.
        Alternatively, if your order has been dispatched, but yet to be delivered, do not accept delivery and explain the scenario to the customer care representative. Please refer to our Return policy, to know about our refund process. In the case of Jabong Credits being used in the purchase of the order, they will be credited back to your account.

    • Is exchange applicable if my delivery and return addresses are different?

      1. Certainly, we can help you and arrange for a pick-up in your area. We can arrange for pickup in your area, if it is operational, with our logistics partner. We are striving extremely hard to arrange for pick-up in every possible area.

    Cash Refund

    • What is Cash Refund service?

      Cash Refund is a unique initiative by Jabong to ensure that you get your refunds in the fastest time .Through this service, Cash is provided as refund at the time of return pick up of the shipment. Yes, it cannot get faster than this!

    • Is Cash Refund available for me?

      Currently this service is available in select cities only; we are expanding this service every day and will soon be covering all major cities.
      Also, this service is currently available only for those customers who have opted for cash on delivery, at the time of ordering the products.

    • Will I be charged for Cash refund?

      No, this service is absolutely free!

    • What do I need to do to receive Cash at the time of Return?

      You are required to show valid government ID proof (e.g. Voter ID card, Pan Card, Aadhar Card, Passport etc.) at the time of collection of Cash.
      Cash refund will only be given to the person against whose name the return request has been registered.
      Jabong hold the rights to deny cash refund at the time of  pickup if the return product does not clear product inspection.
      Cash refund is not applicable on any extra products returned at the time of pickup.

    Jabong Credits

    Credits

    • What are Jabong credits?

      Jabong Credit is just an attempt to make your shopping easy, flexible and absolutely delighful. It is an outstanding way by which credit gets accumulated in your account. If you happen to return any item, we can refund you in the form of Jabong Credits, and you can conveniently use this credit for your next purchase.
      Learn how to use Jabong Credits by clicking on this icon :

    • How can I access my Jabong credits?

      1. You simply need to you login to access your Jabong credits in your My Account -> Jabong Credits section . Jabong Credits are associated with an account. Kindly make sure you login to the relevant account.

    • Can I use my Jabong Credits multiple times?

      1. Yes, you can use your Jabong Credits multiple times in any denominations till they are exhausted.

    • What is the validity period of Jabong Credits?

      1. From the date of issuance , Jabong Credits are valid for a period of 1 year.

    • Can I use my Jabong Credits partially while paying for an order?

      1. We try our best to ensure your shopping experience is smoother, faster and simpler! Yes, you can use Jabong credits partially while paying for your order, while the remaining amount can be paid through other available modes of payment on our portal.

    • What products can I purchase with the Jabong Credits?

      1. You can use your Jabong credits to purchase products across all categories excluding the products sold by partner's who also packs and ships them. It is also applicable on discounted products & special offers.

    • Can I use Promotional/ Discount voucher along with my Jabong credits?

      1. Yes, of course, you can use the promotional or discounted vouchers, in combination with Jabong credits! As much as you love discounts, we also love to pamper our customers with fabulous offers all the time! Please keep in mind, at the moment, Jabong credits cannot be combined with bank specific vouchers.

    • Are there any vouchers on which Jabong credits will not work?

      1. Trust us, we hate saying a no to our loyal customers! But, Jabong credits cannot be combined along with bank specific vouchers.

    • I have used Jabong Credit as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

      1. Unfortunately no, if full or partial Jabong Credit was used for an order purchase, the only mode of refund is Jabong Credits.

    • Can I purchase Jabong Credits?

      1. We strive to find the best shopping deals for you, around the clock. We hate to say a no, but sorry! Jabong credits cannot be purchased. Jabong credits are credited into your account, in case, you return any product.

    • Can I transfer my Jabong Credits to another account?

      1. We like to safeguard our customer's interests, as our own. Keeping in mind, security measures, we do not offer the facility of transferring your Jabong credits to any other account. The credits can be used only from the original account, on which it was issued.

    • How will I come to know that I have received my Jabong Credits?

      1. We understand that Jabong credits are really important to you. Rest assured, we stealthily keep a track on each and every transaction, through your favourite shopping portal. Our team will communicate via the registered email id & shoot an SMS on your registered number, regarding your valuable Jabong credits.

    • I was informed that I have been refunded through Jabong Credits but I cannot see it in my Account.

      1. Option 1- If at all this happens, don't worry. We will take care of it. All you need to do is simply give us a call or email us at care@jabong.com. We would be happy to help.
        Option 2-Oops! We made a boo-boo. To take care of this, please give us a call on our customer helpline number, or shoot us a mail on care@jabong.com.

    • Can I convert my Jabong Credits into Cash?

      1. Unfortunately, at the moment, Jabong Credits, once credited into your account, are not redeemable into cash.

    Gift Cards

    • How can I use my Jabong Gift card(s)?

      1. You simply need to register with Jabong to be able to use your Gift Cards. For ease of access your Gift Card value is converted to Jabong Credits which you can use at your discretion.
        Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

    • How do I convert Jabong Gift card value to Jabong Credits?

      1. You can go to www.jabong.com/customer/credits/gift_cards page or log-in to My Account>>My Jabong Credits to validate and convert your Gift Card Value to Jabong Credits. Your card value would be converted into credits instantly.
        Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

    • How can I purchase a Gift Card?

      1. You can purchase gift cards from various e-gift websites.

    • Can I purchase a gift card for any denomination?

      1. You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-

    • What is the validity of my gift card(s)?

      1. From the date of issuance, all the gift cards are valid for a period of 1 year.

    • What products can I purchase with gift cards?

      1. You can use your Gift Card(s) to purchase products across all categories excluding the products sold by partner's who also packs and ships them. It is also applicable on discounted products & special offers.

    • Can I use my gift card credits in any denomination in multiple order?

      1. We don't believe in exercising limitations when it comes to shopping. The gift cards can be used multiple times, until the credits are exhausted.

    • Can I combine/add multiple gift cards to my account?

      1. Yes, you can combine/add multiple gift cards to your account.

    • Can I pay partially through gift cards while placing an order?

      1. Yes, you can pay partially from the gift cards for any order since your gift card value is converted to Jabong Credits. For example: An order value worth Rs.1000, you can choose to pay via Jabong Credits worth Rs. 600 and you can pay the remaining amount worth Rs.400 through any other available payment mode.

    • Can I make part payment by Gift card credits and remaining by Store Credits?

      1. Give your loved ones a gift that they will remember for a very long time and we offer you flexibility in using your gift card and store credits.
        Firstly, your gift card credits will be utilized, until they are exhausted, thereafter which, Jabong Credits can be used for the rest of the payment..

    • How can I check the remaining balance in my gift card?

      1. Give your loved ones a gift that they will long remember and you can even check the balance of your gift cards. Simply login to your Jabong account to access your gift card credits under My Account-> My Jabong Credits section.

    • I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

      1. Unfortunately no, if full or partial Gift Card was used for an order purchase, the only mode of refund is Gift Card Credits.

    • I entered the code, but it is showing error as invalid code

      1. Please re-check the code you have entered. If you have received the code through an e-mail, please copy-paste the code and try again.

    • Can I use any promotional/discount voucher along with my gift cards?

      1. YYes, of course, you can use gift cards, in combination with either promotional or discount vouchers! We love to pamper our customers with a hassle-free shopping experience! However, it might not be possible to use gift credits along with bank specific vouchers.

    • Can I transfer Gift card credits to any other account?

      1. We like to safeguard our customer's interests, as our own. Keeping in mind, security measures, we do not offer the facility of transferring Jabong credits earned via Gift cards, to any other account. Hence, we encourage, available credits to only be used through the account on which it was issued.

    • Can I convert gift cards into cash?

      1. Unfortunately, at the moment, Jabong Credits, once credited into your account, are not redeemable into cash.

    • I entered the code, but it is showing error as Expired

      1. Oops! Please try entering the code again. All gift cards are valid for a period of 1 year, from the date of issuance. If an error is still being displayed, please get in touch with the Customer Care team.

    Miscellaneous

    Registration

    • Do I need to register to shop?

      1. We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Jabong. However, registration will only help to enhance your shopping experience with Jabong, You get Welcome Vouchers of 10% and 20% discount and we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Jabong Credits by logging in, using your, registered email ID.

    • By registering, will I automatically receive marketing emails from you?

      1. No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter

    • What do I do if I have forgotten my password or my password does not work?

      1. If you have forgotten your password, we will need to reset it for you. Please click here to reset your password.Reach out to us if you face any issues.

    • Do I need to type my address everytime I order?

      1. No! You don't need to type the address, everytime you place an order, and we dont forget our customers! An address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.
        Save time, Keep shopping.

    Everything Else

    • The item I bought is now available at a lower price. What do I do?

      1. Sorry, but unfortunately, there is not much that can be done now. The product prices vary as per different discount schemes we offer from time to time. To keep abreast with latest styles and current deals, please subscribe to our newsletter!

    • I see similar items with different prices. Why so?

      1. We understand the confusion however, It is possible to have similar items with different prices. Price of an item depends on numerous factors. If you want to get hold of the best deal please click on the Offers tab.

    • Can I place a bulk order for an item(s)?

      1. Sorry!! As much as we hate saying a no to you, but due to company policies, we do not accept orders in bulk directly on our website.

    • I would like to display my products on your site. How do I get in touch?

      1. We are more than happy to invite more vendors who are interested in displaying their products on site. However, there is a certain process for that to ensure only the best quality products are sold on our site. All you need to do is just drop an email at partners@jabong.com and the concerned team would get back to you.

    Jabong Rewards

    Introduction & Enrolment

    • What is Jabong Rewards all about?

      1. Jabong Rewards is a referral and loyalty program, which rewards you for shopping and inviting your friends to shop on Jabong. The more you shop and the more friends you get to Jabong, the more you earn in reward points. These reward points can then be redeemed on the Rewards Catalog or converted to Jabong Credits.

      • How do I become a member of Jabong Rewards?

        1. It’s very simple. Signup for an account with Jabong.com and verify your email id and mobile number.

          Sign-up here

      • If I already have an account, am I a member of Jabong Rewards?

        1. Jabong Rewards was introduced by us, to better your shopping experience. In case you have signed up with Jabong.com, before 6th Jan 2014, congratulations, because you are a member already! However, you need to visit the 'My Account' section, and verify your mobile number to start earning points.

          Visit My Account

      • What are the benefits of Jabong Rewards?

        1. As an esteemed member of the Jabong Rewards catalog, you are entitled to earn points for all your purchases, and enjoy benefits such as access to special promotions, priority service from customer care, refund via points for shipping, gift wrap and COD charges, and referral points for inviting your friends to shop at Jabong. Additionally, you can redeem your earned points through the Rewards catalog, or convert these points to Jabong credits, which can be used to make your purchases at Jabong.

      Membership & Tiers

      • What are the tier levels?

        1. The Jabong Reward program has two tiers - Classic and Platinum. You start as a Classic member and as you shop more you may be upgraded to the Platinum tier.

      • How can I become a Platinum member?

        1. All set to earn the coveted status of a Platinum member at Jabong? Ensure that you place orders with a total value of Rs.7500, within 6 months of your first order. Once the points of your qualifying order get confirmed, your membership status gets upgraded to platinum, in the next 24 hours. For example, if you place your first order worth Rs. 5000 on Feb 1st 2014, and the next order worth Rs. 2500 on March 8th 2014, your waiting points for this order will be confirmed by April 17th 2014 (unless you cancel/return a part of the order). Your status will be upgraded to Platinum, by April 18th 2014. Simple, isn't it?

      • Once I get upgraded, will I always have Platinum Status?

        1. Once you become a Platinum member, your status will remain so for next six months. After that, we shall review your status.

      • I have placed orders above Rs. 7500 in the last 6 months. Why am I not given Platinum status?

        1. The program considers all orders placed on or after 6th Jan 2014

      • I am a Platinum customer, then why am I being charged for COD / Gift wrapping / Shipping?

        1. As a Platinum member, the COD / Gift wrapping / Shipping charges that we have taken from you while placing the order will be refunded back to you in the form of Jabong Reward points. You can find these in you account when you are signed in.

      Points Information

      • How do I earn points?

        1. Loyalty Points

          Classic members earn 2% and Platinum members earn 4% of their order value as Reward Points. For example, on a purchase of Rs. 1000, Classic members earn 20 points and Platinum members earn 40 points.

          Besides the base points, there will be opportunities to earn additional points.

          • Reward Multiplier Campaign: For example, a ‘2x Rewards on Nike’ campaign would give Classic members 4% of their Nike product order value and Platinum members 8% of their Nike product order value in points. That is, on Nike Shoes worth Rs. 1000, Classic members earn 40 points and Platinum members earn 80 points.
          • Bonus Points Campaign: For example, a ‘100 Bonus Points on Apparel’ campaign would give both Classic and Platinum members 100 additional points for their purchase from the Apparel category. That is, on an Apparel purchase of Rs. 1000, Classic members earn a total of 120 points (20 base points and 100 bonus points) and Platinum members get 140 points (40 base points and 100 bonus points).
          • Also, if you’re a Platinum member, your Shipping, Gift Wrap and COD charges will be refunded as points directly to your account.
        2. Referral Points

          From ‘My Account’, you can visit Jabong Rewards section and invite your friends to shop on Jabong by importing your email address book or posting your personal referral link on your Facebook or Twitter wall. Anyone who clicks on that email or your link and sign up with Jabong will be counted as your referral.

          Once this user places an order, the referral points will be added to your account as ‘waiting points’ within 24 hours. These points become redeemable in 40 days unless your friend cancels / returns the order. You’ll get an email confirmation once you get waiting points and also when the points become redeemable.

          Please note that only new registrants on Jabong will be counted as referrals. If your friend is already registered with Jabong, you will not get any referral points.

      • What are my points worth?

        1. Aha, so you are all set to kick-start your shopping spree! For every point, you are credited with 1 rupee. Hence, for example, 500 points would mean you have Rs. 500 bucks to shop to your heart's content, at Jabong. Isn't that awesome?

      • What are waiting points?

        1. Waiting points are issued to you, when you, or the friend you had referred to, in your referral email, places an order on Jabong. The points are issued within 24 hours of placing the order, upon which you get an email notification. Please note, that these points shall become redeemable in 40 days, from the date of order. However, waiting points cannot be redeemed, in case you or your friend cancels/returns the particular order.


          In case, 40 days have passed, and your points are still shown as 'waiting', there is a possibility that your mobile number is not verified with us. Feel free to rectify the same, by verifying your number in the 'My Account' section, and the points can be redeemed within 24 hours. Happy shopping!

      • Will I get points for all my friends orders?

        1. We believe in rewarding our customers with amazing shopping offers! With each successful referral, you get 100 points for the first purchase of your friend(s). However, you will not be rewarded for any subsequent orders by your friend on Jabong.

      • How do I know if my friends have ordered after I invited them?

        1. We will keep you posted about the status of all your invites, check My Account>Jabong Rewards section. To ensure that you are up-to-date with your referral points, you will get an email notification, each time you earn points, from your friends' orders. Simple, isn't it?

      • I invited 20 friends, but only see 10 in my Invites Status. Why?

        1. Good job, there! You may want to re-check the validity of the email ids. Your friend might have already registered with Jabong, or accepted the invite from someone else, and hence, opted out of future invitations. Better luck, next time!

      • I invited a friend and he has placed an order. When do I get my referral points?

        1. Once you invite a friend and he makes a transaction, you would get a notification about the waiting points within 24 hours. After this, unless your friend cancels or returns the order, your points will become redeemable in 40 days.

      • How many times will my friend receive referral email?

        1. Your friend will only get one reminder mail from Jabong if they don’t act on your invitation.

      • What will happen to my points if I cancel or return my order?

        1. If you cancel or return your complete order, the corresponding points will be deducted from your account. If you cancel or return a part of your order, you will retain points corresponding to the accepted part of the order.

      • What will happen to my points if my referred friend cancels or returns his order?

        1. We vow to give unbridled happiness to each and every customer of ours. If your referred friend cancels/returns the complete order, the points will be deducted from your account. But you don't have to worry if he/she cancels/returns only a part of the order, for that you will still get the referral points!

      • What does order value include?

        1. Order Value is what you’ve paid for the value of products. Discounts, vouchers, Jabong Credits, COD/Shipping/Gift Wrap charges will not count towards order value.

      • Will I earn reward points when I use a voucher in the order?

        1. Unless specified otherwise, you will earn reward points for all your orders.

      • What is the validity of my points?

        1. Your earned points are valid for 1 year from the date of issue. Points earned at different times will expire differently. You’ll get email notifications in advance when your points are about to expire.

      • I am trying to import my Address Book, but not able to do so. Why?

        1. You need to allow pop-ups in your browser for the address book import.

      Redeeming points

      • How can I redeem my earned points?

        1. Firstly, you can convert the reward points to Jabong Credits and use these credits to make any purchase on Jabong. Secondly, you can select any of the gift vouchers in the Rewards Catalog inside ‘My Account’.

          View the Rewards Catalog

      • Can I convert my reward points into Cash?

        1. Reward points or Jabong Credits earned through the Jabong Rewards program cannot be converted into cash.

      • What is the Rewards Catalog?

        1. The Rewards Catalog is an assortment of gift vouchers where you can redeem your earned points.

          View the Rewards Catalog

      • I got a voucher from the Catalog that I do not like. Can I return/exchange it?

        1. We love to pamper our customers with exciting shopping discounts! Points redeemed on the voucher of the Rewards catalog cannot be returned or cancelled.

      • How would I get a voucher that I buy from the Rewards Catalog?

        1. Vouchers are to entice all you lovely shopaholics to splurge non-stop on Jabong! In case you have redeemed your points to get Jabong credits, the credits will reflect in 'My Account' section, within 30 minutes. Please note that you will get an email confirmation, on successful redemption of points.

          In case you have redeemed points on a gift voucher, you will receive the same, over email, within 24 hours. If you don't receive the same within the mentioned time-span, please get in touch with the customer care team.

    Gifting

    • I am placing an order as a gift to my loved one. Will he/she receive the price tags and invoice?

      1. We know what gifts means to your loved ones. So, keeping the esscence of gifting intact for you gift packaging slip / invoice / tags would not include any pricing, discount or payment information.

    • What payment methods can I use to pay for a gift order?

      1. You can use any payment method that Jabong.com supports, EXCEPT Cash on Delivery. You can also use your Jabong Credits to pay for the order.

    • Can I apply a voucher or discount on the "gift wrapping charge"?

      1. Vouchers or discounts are NOT applicable on ‘gifting wrapping charge’ levied by us.

    • If there are multiple products in an order, can I gift wrap them separately?

      1. No, all products in the same order for which gifting option is available will be gift wrapped together.

    • Are gift wrap charges refundable?

        Unfortunately, we won't be able to refund the gift wrap charges.

    • Are all products sold on Jabong available for gift wrapping?

      1. Gift wrapping service is to make your loved ones feel even more special and even better when you have lot of options to choose from. You can avail gift services on all the products listed on www.jabong.com/gifts. All you need to look out for "Gift Wrap Available" message & icon on the extreme right panel of the product page and add to your shopping cart!

    • Who can return the gift?

      1. We ,certainly, have customer friendly return policies, so as per that, the gift can be returned by both the recipient and the sender. A return request can be raised by calling our customer care department which is avaialable for you round the clock.

    IOS App

    Mobile App / Mobile Site

    • Do we have 'Call us' option in the App?

      1. No. We just have a Contact Us link with the Phone number and email address of our Customer Care.

    • Can we refer our family and friends to use application through mobile app?

      1. Yes. You can share via message or email.

    • Do we have customized option to send email from the app to care@jabong.com ?

      1. Unfortunately, no such option is available right now.

    • Do we need registration to access the app or can we access it as a first time user?

      1. User can register via the app or use the existing credentials.

    • Can we expect the complete content of the website available by using the app?

      1. The complete assortment is available, although the category tree may differ from what is there on the desktop site.

    • Can we expect online support for trouble shooting/issues with app? Would there be a report error option?

      1. Unfortunately, not! But we are working really hard to get you the best shopping experience on your phones. You can always call us at our Customer Care to report a bug or drop us an email.

    • Can we access the account details and reward history through the app?

      1. No. The user can only check the details of his/her last order.

    • What is the path to download the application from the app store?

      1. Here is the URL https://itunes.apple.com/us/app/jabong/id838981214?mt=8

    • Is the App chargeable or free?

      1. The App is absolutely free of cost.

    • Is this compatible with all processors of IOS- For e.g. IOS 6 or IOS 7

      1. The iOS App is compatible with all iPhones, iPads and iPods with OS version iOS6 and above. The best experience is on iOS 7.

    • Do we get a prepaid option to place an order as well?

      1. Yes all prepaid options are there – credit/debit card, net banking as well as postpaid (Cash-On-Delivery)

    • If I share this app, will I get some benefits?

      1. No.

    Self Pick-up

    • What is Jabong NextDoor?

      Jabong NextDoor is our attempt to ensure that you never miss receiving your orders! This service will give you the flexibility to collect your order from a near-by pick-up point of your choice and convenience.

    • What is a pick-up point?

      A pick-up point is a location of your choice where your order will be available for collection, and you choose it at the time of placing an order. These location points are usually in an area you visit often, such as a shopping center or petrol station. Once your order reaches the location of your choice, we would inform you by sending an SMS/email.

    • Is there any additional charge for this service?

      This service is absolutely free! If your order is COD, normal COD charges of Rs 49 shall apply.

    • How do I choose a pick-up point?

      You can choose your pick-up point from a list of locations provided at the time of order placement. Please note that we would not be able to change your pick-up point after the order has been placed.

    • Will my order be safe at the pick-up point?

      Yes, absolutely! Pick-up points are just an extension of Jabong's warehouse. We have tied up with trusted partners who will store your order in a safe and secure manner. However, once the package has reached the pick-up point, please collect your Jabong package within 7 days.

    • How will I be informed about when should I collect my order?

      You will be sent an SMS & Email when the order is ready for collection. You can collect your order within 7 days of being informed.

    • What do I need for collecting my order?

      You are required to show your Order Number and a valid government ID proof (e.g. Voter ID card, Pan Card, Aadhar Card, Passport etc.) at the pick-up location, and collect it. Please carry cash with you if your order is COD. We suggest that you call our agent at the pick-up point before collecting the order. Details of pick-up point agent name and phone number are sent to you by email.

    • What happens if I fail to collect my order within 7 days of being informed?

      You can collect your order within 7 days of being informed about the arrival. Please understand we will have to cancel your order if you are unable to pick up your order in the specified timeline.

    • My order is COD. How do I make payment?

      You can make payment at the pick-up point before collecting your order.

    • Can I return my orders through the pick-up point?

      We are working on facilitating a smooth return process. As of now, returns can be done by you through any courier company, with or without the assistance of our pick-up agents. We will reimburse your shipment charges upon producing the shipment bill to your bank account or via Jabong Credits, as per your choice.

    Payback

    Introduction

    • What are PAYBACK Points?

      PAYBACK is a multi-brand loyalty program that allows its members to redeem and earn Points at more than 50 partner brands participating in its network across categories.  Now PAYBACK Points can also be earned and redeemed at Jabong.com. Members earn 8 points for every Rs 100 spent as PAYBACK Points. Points earned can be redeemed while shopping at Jabong or against other rewards from the PAYBACK Rewards Catalogue.

    • What is the value of my PAYBACK Points?

      4 PAYBACK Points = 1 Rupee

    • Is the program only meant for PAYBACK Members?

      Yes.

    Earning PAYBACK Points

    • How do I earn PAYBACK Points?

      You need to be a PAYBACK member to earn PAYBACK Points at Jabong. Once you are a member, you need to quote your 16 digit PAYBACK Card Number/Mobile number at the time of payment and Points corresponding to your order amount will be credited to your PAYBACK Account in next 40 days.

    • How much time does it take for the Points to reflect in my PAYBACK Account?

      Points take about 40 days from the date of order placement to reflect in your PAYBACK Account.

    • What is the validity of my Points?

      Your PAYBACK Points will expire in 3 years from the date they are earned.

    • What will happen to my Points if I cancel or return my order?

      If you cancel or return your complete order, the Points earned with the order will be deducted from your PAYBACK Account. If you cancel or return a part of your order, you will get Points corresponding to the accepted part of the order.

    • Can I Earn both Jabong Reward Points and PAYBACK Points for the same order?

      No, both cannot be earned together for an order. You have to select one.

    Redeeming PAYBACK Points

    • How do I redeem my PAYBACK Points on Jabong?

      Quote your 16 digit PAYBACK Card Number/Mobile number at the time of payment and enter the number of Points you wish to utilize for the purchase. The monetary value of your Points will be deducted from your Order amount. 4 PAYBACK Points = Re1.

    • I opted to redeem my Points but could not complete the transaction. What will happen to my Points?

      Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

    • I opted to redeem my Points but removed them later. What will happen to my Points?

      Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

    • Can I convert my PAYBACK Points into Cash or Jabong Credits?

      No, PAYBACK Points cannot be converted into Cash or Jabong Credits.

    • I redeemed my PAYBACK Points for an order. But later I returned the order. What will happen to my redeemed Points?

      The monetary value of your PAYBACK Points will be credited as Jabong Credits in your account with Jabong.com.

    Personalisation

    • What is Personalisation?

      1. Personalisation is a unique service introduced in the country in which we modify the product as per customer's preferences. Currently, this service is available for Nike shoes. Here there is an option to add a country's flag/ personalized text to customize it. The chosen text and flag would be embroidered directly on the shoe.

    • How do I personalise my product on Jabong?

      1. It is a very simple process. You can find the blue button "Personalise" on some products on our website. Just click on 'Personalise' below the 'Add to Cart' button and it will open up a dialog box with the customization options that are available. Once customized you may proceed by the clicking on "Add to Cart" button.

    • Do you take more time to deliver personalised product?

      1. Not at all! We service your personalised order in the same duration as any other product. Also, we would keep you updated about the dispatch/delivery dates through emails and sms.

    • What are the extra charges for personalising my product?

      1. A nominal fee of INR 250 is charged for each personalised option (flag/ text) availed.

    • What are the payment modes available for personalised products?

      1. Currently, we only offer prepaid payment mode for personalised goods. You can also use your Jabong/gift credits to pay for your order.

    • Can I return/ exchange personalised products?

      1. Unfortunately, we can't entertain any such request of returns/refunds. Please understand it is only fair of us to not offer these services as these have already been tailored as per your needs.

    • What if my text has more than 10 characters?

      1. It is then a golden chance for you to give yourself a new game name! Unfortunately brand itself doesn't allow any text longer than 10 characters.

    • How do I see a 360 degree view of my product after I've personalised it?

      1. Currently the views shown in the personalisation window are the ones where personalisation is actually taking place. For all other views please close the personalisation window to view the product photos.

     

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