Jabong Support
Read our frequently asked questions for quick answers to your queries

Ordering

  • How do I place an order?

    1. Select a category - Choose the product of your choice
    1. Please note: -Fabric / material/colour / style / length / fit -Refer to size guide -Warranty -SKU Code -Check the expected delivery time by entering your Pin code on the right More accurate, detailed information about your items will be communicated via SMS/Email once you have placed an order
    1. Create an account by registering or you can also proceed by entering your email id Note: if you register with us you will get the following benefits: -speeds up the ordering process -allows us to keep you informed about your orders and refund through email -access to Jabong Credits
    1. Carefully enter your shipping address
    1. Enter the Welcome Voucher/Discount coupon codes as applicable.
    1. Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card) YOUR ORDER IS PLACED!!!
      1. You will now receive a confirmation mail and a SMS from Team Jabong.
      1. You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.
      1. Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our 24*7 available customer care executives at 0124-6128000

  • How will my order be delivered to me?

    1. Your order would be delivered through reputed courier companies at your doorstep.

  • How will I know if order is placed successfully?

    1. Once your Order is successfully placed,you will receive a confirmation over email and text message from Jabong.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.

  • Do you take orders over phone?

    1. Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.

  • I tried placing order using my credit card but it isn't working. Can you help me place an order?

    1. Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.

  • I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?

    1. Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.


    If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:
    1. Net Banking 2-4 business days
    2. Debit Card 5-7 business days
    3. Credit Card 7-21 business days

  • I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to Jabong Credits deducted from my Account?

    1. In case your order is not successful and Jabong Credits has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days.

  • How do I check the status of my order?

    1. Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.

  • How do I cancel my order?

    1. If you wish to cancel your order, SMS CAN xxxxx at 9622221333 where (xxxxx is last five digits of your order no.). Please use the same contact number used at the time of placing order to send this SMS otherwise we shall be unable to process your request.
    2. Alternatively, you can get in touch with our Customer Care team with your order number to raise a cancellation request.
    3. If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any Jabong Credits used in the purchase of the Order will be credited back to your account.
    4. For certain product categories such as Furniture once you place an order, it cannot be cancelled. This is also indicated on the individual product pages . In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.

  • I got a confirmation call for my order. Why is that?

    1. You receive a confirmation call for your order to verify if there isn't any change with your order.

  • Can I place a bulk order for an item(s)?

    1. No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.

  • How do I do a trial of the product I purchased?

    1. We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return policies.

  • Do you allow exchanges ?

    1. Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.

  • Can I add an item to my order after I have placed my order?

    1. Unfortunately no, however you can simply place another order.

  • I placed an order from the Mobile site / App and got a link on my SMS. What should I do?

    Your order is pending mobile number verification. Click on the link to verify the number and confirm the order. This is required to ensure smooth coordination at the time of delivery. (Make sure the Internet is working on your Phone, when you click on the link.)

  • The order confirmation link in my SMS is not working/I don’t have Internet. What should I do?

    Don’t worry. We will still call you to verify your mobile number. Alternatively, you may also call us for the same.

Payments

  • What payment methods do you accept?

    1. We accept payments via Visa, MasterCard or Netbanking.
    2. We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
    3. For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.

  • Is it safe to shop online using my Debit card or Credit Card?

    1. All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!

  • What is the process for Cash On Delivery (COD) purchase?

    1. When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.

  • Is there a charge for Cash on Delivery purchases?

    1. There is a non-refundable convenience charge of Rs. 39 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable.

  • Is there a purchase limit for a Cash On Delivery purchase?

    1. Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.

  • How can I pay if COD option is not available on my address?

    1. If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.

  • Are there any hidden charges?

    1. There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Jabong. You pay only the amount that you see in your order summary.

  • What should I do if my payment fails?

    1. In case of a payment failure, please retry ensuring:
      Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.
    2. If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@jabong.com or please give us a call with your order number for any clarification.

  • I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?

    1. If you see any charges on your credit/debit card for purchases made on Jabong.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
    2. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.

  • Why isn't COD available to me?

    1. Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

      We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.

  • Why is tax being charged?

    Tax represents Value added tax (VAT) or Central Sales Tax (CST) that is collected and deposited by Jabong to the government authorities.

  • How is the tax amount calculated?

    Jabong is bearing tax for all products. However, in exceptional cases where the total discount (including sale discount, bundle discount, coupon discount); is 20% or higher; is applied and the applicable tax is greater than 5%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.

  • Will tax amount be refunded in cases I return/cancel my order?

    Yes. In case of refund/cancellation the entire amount, including the tax collected, is returned. In case only a part of your order is returned, tax amount charged corresponding to those items also will be refunded.

  • Do I need to pay tax again in case I exchange an item/order?

    No.

  • Do you accept International Card?

    Yes. We are one of the very few online shopping sites in India that doesn't create geographical boundaries in the world of fashion.
    1. Your Billing Address should be the same as your Shipping Address in India. This does not in anyway affect the success of your transaction.
    1. There may be an internal upper limit on the amount of international transaction fixed by our Payment Gateway Partner which changes from time to time and the same is not disclosed to Jabong. This is to provide a safe and secure shopping experience to our customers.

Jabong Vouchers

Welcome Vouchers

  • How do I receive my INR 1500 welcome voucher for Jabong.com?

    1. When you register with your e-mail at Jabong.com, you will receive a Welcome e-mail with two unique voucher codes. Please use the Sign Up Now link to sign up. You can use those vouchers on full-price products available at Jabong.com.

  • What is the minimum order value for application of welcome vouchers?

    1. The voucher to avail 10% off on purchase above Rs. 999, can be availed only once, for a maximum discount value of Rs. 500
    2. The voucher to avail 20% off on purchase above Rs. 1999, can be availed only once, for a maximum discount value of Rs. 1000

  • How many times can I use my voucher code?

    1. 10% discount voucher can be used once on a purchase of Rs. 1000 or more for a maximum discount value of Rs. 500
    2. 20% discount voucher can be used once on a purchase of Rs. 2000 or more for a maximum discount value of Rs. 1000

  • What products can I purchase with the welcome vouchers?

    1. You can use these vouchers on full priced (non-discounted) products across all categories except coins, precious jewellery, briefs, trunks, vests & socks.

  • How do I use a Jabong voucher code I have received?

    1. Select the products you want to shop and add to your cart. Paste the voucher code in the 'Do you have a voucher code' box and click on 'Apply Voucher' button. Now check the Final Order Amount!

  • Can I club two vouchers in one purchase?

    1. No two vouchers can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair!

  • Why doesn't my welcome voucher work?

    1. Please check if your order value is equal to or more than Rs 1000 when you are using 10% Off voucher OR is equal to or more than Rs 2000 when you are using 20% off voucher.
    2. Please check that the code you are using is still valid and has not expired. The validity would be mentioned in the email you received from us or at My Account -> My Vouchers link after you login.
    3. Please check if the products in your cart fall under the categories mentioned above.

  • I have used my welcome voucher in an order which was unsuccessful. What happens to my voucher?

    1. If you chose COD as a payment mode you can still re-use your voucher and place a new order.
    2. If you chose NetBanking/Debit Card/Credit Card as your payment mode you would receive your new voucher over your registered email and phone number within 2 days. If you dont receive the voucher code within the stipulated time do write to us or give us a call.

  • I have returned my order. What happens to my welcome voucher used in the order?

    1. If you choose to return your order we would refund you the paid price. However, we won't be able to refund you the voucher value.

  • I can't find the welcome voucher email I received from Jabong. What do I do?

    1. Please check your spam/junk folder. At times, email are sent to the spam folder. If you can't find it in the spam folder as well, please email us at care@jabong.com and we will have the voucher mail resent.

  • Is my welcome voucher amount refundable?

    1. Unfortunately not. Welcome voucher amount can neither be refunded nor encashed.

Promo Vouchers

  • What is a promo voucher?

    1. To give you the best deals around, we occasionally issue promo vouchers. It is a simple code which can be applied to get discounts.

  • What is the minimum order value for application of promo vouchers?

    1. Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.

  • What products can I purchase with the promo vouchers?

    1. In general, you can use these vouchers across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery, Sun-glasses, and Home & Furniture. However, as per RBI guidelines value vouchers (Rs.250 off on Rs.1000, Rs.500 off on Rs.2000 etc.) would not be applied on the products which are packed and shipped from partner location itself.
    1. At times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.

  • Can I use a voucher more than once?

    1. Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.

  • Is there validity date for promo voucher?

    1. Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.

  • How do I use a promo voucher?

    1. Add products you want to shop in your cart. Click on "Add voucher" button and paste the voucher code in the box and click "Use". Now check the Final Order Amount before you proceed.

  • Can I club two vouchers in one purchase?

    1. No two vouchers can be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.

  • Why doesn't my promo voucher work?

    1. Please copy and paste the voucher code as it is case sensitive.
    2. Please check if your order value is more than minimum order value stipulated for the voucher.
    3. Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
    4. Please also check if the voucher is especially meant for application on a particular category.

  • I tried everything still voucher doesn't seem to work.

    1. Please give us a call and we will be happy to assist you.

  • Is my Promo voucher amount refundable?

    1. Unfortunately not. Promo voucher amount can neither be refunded nor encashed.

Shipping & Tracking

Shipping

  • How long will my order take to arrive?

    1. An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

      Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
      To check the delivery time in different cities across India, read more...

  • Are there any shipping charges?

    1. Jabong.com offers absolutely free shipping on most products in India. On products belonging to Jabong.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

  • Why is the delivery time different for different products?

    1. Some products in our catalogue are directly shipped from these partner locations. These are marked as "Sold by Partner" and usually take 5-8 business days to reach your doorstep.
    2. Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
    3. Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.

  • Will I receive my order in a single package?

    1. Your order may contain products marked as "Sold by Jabong", "Sold by Jabong partners" or "Bulky Item". Each of these categories have different estimated delivery times:


    2. All "Sold by Jabong" products will reach you in a single package.
    3. Each "Sold by Jabong partners" product will reach you in separate packages and may reach you on different days.
    4. "Bulky items" will reach you in a separate package(s).

  • Can I expect delivery on all days of the week?

    1. You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2014, please click here.

  • Do you ship internationally?

    1. Yes, we do ship internationally. For international shipping, you may reach out to us via any of the following channels:

    2. Visit http://www.jabongworld.com and place the order directly.
    3. Mail your queries to care@jabongworld.com
    4. Call us at +91-8130-591-485

  • Why did I receive a partial Order?

    1. Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please dont worry your item is on its way.
      In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.
      In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

  • I am going out of town. Can you expedite my delivery?

    1. We, at Jabong take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

  • What is Jabong's shipping policy?

    1. Jabong.com's Nationwide Shipping Policy
      Jabong.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.
    2. FREE Shipping
      Jabong.com offers absolutely free nationwide shipping on most products. On products belonging to the Jabong.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders.
    3. ESTIMATED DELIVERY TIME
      Delivery within 2 business days*
      Your order will typically reach your doorstep within 2 business days if it is being shipped to the following areas
      - Delhi NCR (Delivery within 24 hours in select locations)
      - Metros
      - Select major cities given below:
      An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
    4. LIST OF CITIES WITH DELIVERY WITHIN 48 HOURS
      Metros State Capitals Other Major Cities
      Bengaluru Bhubaneswar Ahmedabad
      Chennai Gandhi Nagar Cuttack
      Delhi/NCR Lucknow Nagpur
      Hyderabad Patna Pune
      Kolkata Ranchi Vadodara
      Mumbai


    5. Delivery in 2-5 business days
      For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
      Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
    6. Shipping from partner locations
      To provide you with a plethora of shopping options, we have partnered with several brands. Some products in our catalogue are directly shipped from these partner locations. These are marked as "Sold by Partner" and usually take 5-8 business days to reach your doorstep.
    7. Heavy or bulky items
      Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
    8. Furniture items
      Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
      *Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2014, please click here.

Tracking

  • How do I track my Order?

    1. Use the amazing Track Order Facility on the top right corner of the website.
    1. Track your Order via SMS
      To know your order status, SMS "OS(space)(last five digits of your order number)" to 9949933333.
      For Example: SMS "OS 12345" where 12345 are the last 5 digits of your order number.
    1. Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.
      Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below

      JaVas http://gojavas.com
      Blue Dart http://www.bluedart.com
      First Flight http://www.firstflight.net
      Aramex http://www.aramex.com
      Gati http://www.gati.com
      India Post http://www.indiapost.gov.in
      DTDC http://www.dtdccourier.in

  • I used my tracking number to check the details my shipment but the information is not clear to me.

    1. Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.

      In transit Your order is on its way to your city
      out for delivery Your order has reached your city and we will attempt to deliver it today
      Hold at hub We tried delivering your order at least once and we will try again in 48 hours
      RTO in transit Your order was undelivered and is on its way back to our warehouse.

  • I should have received my order by now but I haven't. What do I do?

    1. If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

Returns & Refunds

Returns

  • What is Jabong.com's Returns policy?

    Jabong.com's 30 Day Returns Policy
    "No Questions Asked Return Policy!"

    Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

    However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

    1. Please note that "Jabong.com's 30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery(sold by Jabong Partners only), Swimsuits, Socks,Furniture, CDs, Pens & Books.
    2. Refund/ replacement for goods/ merchandise is subject to inspection and checking by Jabong team.
    3. Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
    4. Some special rules for promotional offers may override "Jabong.com's 30 Day Returns Policy."
    5. Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

  • How do I return a product?

    1. Raise Return Request: Create Return request by following simple steps.

      In most of the cases, our logistic partner will pickup product from your doorstep. In case pickup facility is not available, you are requested to either drop your product at designated drop-off centers or self-send your product to us.
    2. On the day of pick-up/sending product: On day of pickup, our logistics partner will communicate with you over sms/call. For availing drop-off facility, approach drop-off center with required document (Please refer e-mail for details).
      For Self-Send, send your prepared and properly sealed return package to following address:
                Xerion Retail Pvt Ltd.
                Returns Processing Centre – Front Office
                Plot no. 109
                Udyog Vihar, Phase 4
                Gurgaon, Haryana, 122015
      Once you have sent your shipment, Click here to upload a photo or a scanned copy of courier slip and courier tracking details. Note: Courier Charges will be refunded in the form of Jabong Credits. Courier charges will be reimbursed subject to charges mentioned on courier slip or flat Rs160/Kg whichever is minimum.

  • Are there certain categories of products which are non-returnable?

    1. Certain items such as Inner wear, Lingerie, Fragrances, Beauty products, Swimsuits, Socks, Furniture, Jewellery (sold by Jabong Partners only), CDs, Pens & Books are non returnable.

  • Can I return a part of my order?

    1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

  • How long will the return process take?

    1. Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 4 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the refund would depend on the mode of payment chosen by you.

  • How will I receive my Refund?

    1. If the payment was made by Credit Card or Net-Banking, we can either issue Jabong Credits or reverse credit to the Credit Card or credit your Net-Banking account. Jabong Credits can be utilized on a future purchase on the website.
    2. If the payment made was by Cash on Delivery, we can either issue Jabong Credits or Bank Transfer. Jabong Credits can be utilized on a future purchase on the website.
    3. If Jabong Credits were used to make a purchase, refund will only be issued as Jabong Credits. This can be utilized on a future purchase on the website.

  • How long will the refund process take?

    1. Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

      Refund Method Refund Receipt Time (After Initiation)
      Jabong Credits 1 business days
      Bank Transfer/NEFT 4 business days
      Debit Card 10 business days
      Credit Card 10 business days

      For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

  • Where do I return my product?

    1. Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
      Xerion Retail Pvt Ltd.
      Returns Processing Centre – Front Office
      Plot no. 109
      Udyog Vihar, Phase 4
      Gurgaon, Haryana, 122015

  • I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

    1. Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

  • I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?

    1. Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.

  • If I return a product on my own do I get back the shipping charges?

    1. Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
      Refunds for courier charges are always in the mode of Jabong Credits which can be redeemed on your future purchase.

  • I was supposed to receive my refund by now but I haven't. What do I do?

    1. We update our customers through emails at every step of the returns process so please check for the last update from us in your email.
      If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

Drop Ship

  • What is Drop Ship facility?

    1. Drop ship is a facility where customers can return their products to Jabong without paying any processing fee or courier charges.
      Customers just need to visit our Drop ship centers with the product to be returned along with a Returns E-form and deposit the product at our Drop ship centers, so that the product reaches us safely.
      Refunds will be initiated post inspection once the shipment reaches our facility.

  • Can I Drop ship my returns at certain locations for Jabong?

    1. Jabong has launched the Returns Drop Ship facility for certain locations. Customers from these locations who would like to return their products can visit the centers and send their returns to Jabong.

  • Do I need to pay a fee for using this service?

    1. No. This service is completely free of charge.

  • Which all locations have the Drop Ship Facility?

    1. Jabong has launched Drop ship facility for certain cities and we are constantly increasing our reach. Please get in touch with us to know if we service your location at this time.

Exchange Policy

  • What is Jabong.com's Exchange policy?

    1. Jabong.com's 30 Day Exchange Policy
      "No Questions Asked Exchange Policy!"

      Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange to your previous order.

      We mean what we say! All you need to do is give us a call on 0124-6128000 (24X7) or drop an email at care@jabong.com within a period of 30 days, from the date of order.

      However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

  • How do I exchange a product?

  • Which items can I exchange?

    1. Almost every returnable product (Including few Sold by Jabong Partners) is exchangeable. To check where exchange is offered, please look out for “30 Day Free Return/Exchange” on the right hand side of the product page. Please note that "Jabong.com's 30 Day Exchange Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Swimsuits, Jewellery(sold by Jabong Partners only), Socks, Furniture, CDs, Pens and Books. Only a few "Sold by Jabong Partner products" are covered within the policy.We are constantly working to include more and more products to our exchange list

  • Is exchange available in my area?

    1. Currently exchange is operational in areas where we can arrange pick up. Please give us a call on 0124-6128000 (24X7) to check if exchange is available in your area or not. We are working constantly to bring exchange in your area.

  • What items can I buy in exchange?

    1. Almost every returnable product (Including few Sold by Jabong Partners) can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.

  • How soon can I expect the exchanged product?

    1. Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally delivery of exchange order is expected within 3 days ( and 5 days for Sold by Jabong Partner Products) post pickup of returned item/s.In case of any unexpected delay, we will keep you informed by email and SMS.

  • Can I exchange my product for an item of lesser value?

    1. No, your exchange order value should be equal to or more than the return item/s value.

  • Will I be charged for exchange?

    1. There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount as cash on delivery (COD). COD charges will be applicable. On products belonging to the Jabong.com Add-on program, nominal shipping charges will be applicable. COD and shipping charges are non-refundable.

  • Can I buy multiple items in exchange for a single product?

    1. Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.

  • Can I re-exchange?

    1. If you are still dissatisfied with the product, you can again exchange the product for any item (covered in exchange policy).

  • Can I cancel the exchange?

    1. If you wish to cancel your exchange order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount in form of Jabong Credits.

      If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies. Any Jabong Credits used in the purchase of the Order will be credited back to your account.

  • Is exchange applicable if my delivery and return addresses are different?

    1. Yes. Please get in touch with us if we can arrange for pickup in your area. Currently exchange in not operational in areas where we cannot arrange pick up. We are working constantly to bring exchange in your area.

Cash Refund

  • What is Cash Refund service?

    Cash Refund is a unique initiative by Jabong to ensure that you get your refunds in the fastest time .Through this service, Cash is provided as refund at the time of return pick up of the shipment. Yes, it cannot get faster than this!

  • Is Cash Refund available for me?

    Currently this service is available in select cities only; we are expanding this service every day and will soon be covering all major cities.
    Also, this service is currently available only for those customers who have opted for cash on delivery, at the time of ordering the products.

  • Will I be charged for Cash refund?

    No, this service is absolutely free!

  • What do I need to do to receive Cash at the time of Return?

    You are required to show valid government ID proof (e.g. Voter ID card, Pan Card, Aadhar Card, Passport etc.) at the time of collection of Cash.
    Cash refund will only be given to the person against whose name the return request has been registered.
    Jabong hold the rights to deny cash refund at the time of  pickup if the return product does not clear product inspection.
    Cash refund is not applicable on any extra products returned at the time of pickup.

Jabong Credits

Credits

  • What are Jabong credits?

    Jabong Credit is an outstanding credit which gets accumulated in your account. If you happen to return any item we can refund you in the form of Jabong Credits. You can then use this credit for your next purchase. What you would absolutely love about Jabong Credits are its ease of use and flexibility!
    Learn how to use Jabong Credits by clicking on this icon :

  • How can I access my Jabong credits?

    1. You simply need to you login to access your Jabong credits in your My Account -> Jabong Credits section . Jabong Credits are associated with an account. Kindly make sure you login to the relevant account.

  • Can I use my Jabong Credits multiple times?

    1. Yes, you can use your Jabong Credits multiple times in any denominations till they are exhausted.

  • What is the validity period of Jabong Credits?

    1. From the date of issuance , Jabong Credits are valid for a period of 1 year.

  • Can I use my Jabong Credits partially while paying for an order?

    1. Yes, you have the option to partially pay for your order. For example: An order value worth Rs.1000, you can choose Jabong Credit worth Rs.600 and you can pay the remaining amount worth Rs.400 through any other available mode.

  • What products can I purchase with the Jabong Credits?

    1. You can use Jabong credits to purchase any product across all categories except while placing an order from the Jabong Partners where the products are packed and shipped from partner location itself. The main brands falling in this category are - Bata, Salt n Pepper etc.
    1. Moreover you can use Jabong credits while purchasing discounted products.

  • Can I use Promotional/ Discount voucher along with my Jabong credits?

    1. Yes, Jabong Credits gives you the flexibility to combine either a Promotional or a Discount voucher. However at present Jabong Credits cannot be used with Bank specific vouchers.

  • Are there any vouchers on which Jabong credits will not work?

    1. Unfortunately, at present Jabong Credits cannot be used with bank specific vouchers.

  • I have used Jabong Credit as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

    1. Unfortunately no, if full or partial Jabong Credit was used for an order purchase, the only mode of refund is Jabong Credits.

  • Can I purchase Jabong Credits?

    1. Unfortunately no, Jabong Credits cannot be purchased. Jabong Credit is an outstanding credit which gets accumulated in your account. If you happen to return any item we can refund you in the form of Jabong Credits. You can then use this credit for your next purchase.

  • Can I transfer my Jabong Credits to another account?

    1. Unfortunately no.To keep your credits secure Jabong Credits are not transferred or interlinked with any other account. The credit available can only be used with the original account on which it was issued.

  • How will I come to know that I have received my Jabong Credits?

    1. Communication via email & sms will be sent whenever a credit (refund) or debit of Jabong Credit (usage of existing Jabong Credit in a new Order) in your account is transacted.

  • I was informed that I have been refunded through Jabong Credits but I cannot see it in my Account.

    1. If at all this happens, don't worry. We will take care of it. All you need to do is simply give us a call or email us at care@jabong.com. We would be happy to help

  • Can I convert my Jabong Credits into Cash?

    1. Once credited into your account, Jabong Credits are not redeemable into cash.

Gift Cards

  • How can I use my Jabong Gift card(s)?

    1. You simply need to register with Jabong to be able to use your Gift Cards. For ease of access your Gift Card value is converted to Jabong Credits which you can use at your discretion.
      Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

  • How do I convert Jabong Gift card value to Jabong Credits?

    1. You can go to www.jabong.com/customer/credits/gift_cards page or log-in to My Account>>My Jabong Credits to validate and convert your Gift Card Value to Jabong Credits. Your card value would be converted into credits instantly.
      Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.

  • How can I purchase a Gift Card?

    1. You can purchase gift cards from various e-gift websites.

  • Can I purchase a gift card for any denomination?

    1. You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-

  • What is the validity of my gift card(s)?

    1. From the date of issuance, all the gift cards are valid for a period of 1 year.

  • What products can I purchase with gift cards?

    1. You can use your Gift Card(s) to purchase products across all categories except while placing an order from the Jabong Partners where the products are packed and shipped from partner location itself. The main brands falling in this category are - Bata, Salt n Pepper etc.
    1. Moreover it is also applicable on discounted products & special offers.

  • Can I use my gift card credits in any denomination in multiple order?

    1. Yes, you can use your Gift Cards credits multiple times till they are exhausted.

  • Can I combine/add multiple gift cards to my account?

    1. Yes, you can combine/add multiple gift cards to your account.

  • Can I pay partially through gift cards while placing an order?

    1. Yes, you can pay partially from the gift cards for any order since your gift card value is converted to Jabong Credits. For example: An order value worth Rs.1000, you can choose to pay via Jabong Credits worth Rs. 600 and you can pay the remaining amount worth Rs.400 through any other available payment mode.

  • Can I make part payment by Gift card credits and remaining by Store Credits?

    1. For payment, firstly Gift Card Credits will get deducted till they are exhausted, thereafter Jabong Credit can be used.

  • How can I check the remaining balance in my gift card?

    1. Simply login to your Jabong account to access your gift card credits under My Account-> My Jabong Credits section.

  • I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?

    1. Unfortunately no, if full or partial Gift Card was used for an order purchase, the only mode of refund is Gift Card Credits.

  • I entered the code, but it is showing error as invalid code

    1. Please re-check the code you have entered. If you have received the code through an e-mail, please copy-paste the code and try again.

  • Can I use any promotional/discount voucher along with my gift cards?

    1. Yes, Gift Card gives you the flexibility to combine either a Promotional or a Discount voucher. However at present Gift Card credits cannot be used with Bank specific vouchers.

  • Can I transfer Gift card credits to any other account?

    1. Unfortunately no. To keep your money secure jabong credits earned via Gift Cards are not transferred or interlinked with any other account. These credits are available to only be used with the original account on which it was issued.

  • Can I convert gift cards into cash?

    1. Once purchased, Gift Cards are not redeemable into cash.

  • I entered the code, but it is showing error as Expired

    1. Please re-check the code you have entered. From the date of issuance, all the gift cards are valid for a period of 1 year.

Miscellaneous

Registration

  • Do I need to register to shop?

    1. It is not necessary to register with us to shop. However, Registration with us help speed up the ordering process for you and allows us to keep you informed about your orders and refund through email. You will only be able to avail the benefits of Jabong Credits by logging in using your registered email ID.

  • By registering, will I automatically receive marketing emails from you?

    1. Registering with us does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the unsubscribe link in the newsletter.

  • What do I do if I have forgotten my password or my password does not work?

    1. If you have forgotten your password, we will need to reset it for you. Please click here to reset your password.

  • Do I need to type my address everytime I order?

    1. Address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.
      You can also add more addresses using Add a new address button.
      You can select any of the addresses instead of typing the shipping address while you are ordering.

Everything Else

  • The item I bought is now available at a lower price. What do I do?

    1. Unfortunately there is not much that can be done now. Please subscribe to our newsletter and 'like' us on Facebook to know of the latest styles and all the current deals.

  • I see similar items with different prices. Why so?

    1. It is possible to have similar items with different prices. Price of an item depends on numerous factors. If you want to get hold of the best deal please click on the Offers tab.

  • Can I place a bulk order for an item(s)?

    1. No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.

  • I would like to display my products on your site. How do I get in touch?

    1. Please drop an email at partners@jabong.com and the concerned team would get back to you.

Jabong Rewards

Introduction & Enrolment

  • What is Jabong Rewards all about?

    1. Jabong Rewards is a referral and loyalty program, which rewards you for shopping and inviting your friends to shop on Jabong. The more you shop and the more friends you get to Jabong, the more you earn in reward points. These reward points can then be redeemed on the Rewards Catalog or converted to Jabong Credits.

    • How do I become a member of Jabong Rewards?

      1. It’s very simple. Signup for an account with Jabong.com and verify your email id and mobile number.

        Sign-up here

    • If I already have an account, am I a member of Jabong Rewards?

      1. Yes, if you have signed up with Jabong.com before 6th Jan 2014, you are a member already! However, you need to visit the My Account section and verify your mobile number to start earning points.

        Visit My Account

    • What are the benefits of Jabong Rewards?

      1. As a member you earn points for all your purchases and enjoy benefits such as access to special promotions, priority service from customer care, refund via points for Shipping, Gift Wrap and COD charges, and referral points for inviting your friends to Jabong.
      2. You can redeem your earned points through the Rewards Catalog or convert these points to Jabong Credits, which can be used to make a purchase on Jabong.

    Membership & Tiers

    • What are the tier levels?

      1. The Jabong Reward program has two tiers - Classic and Platinum. You start as a Classic member and as you shop more you may be upgraded to the Platinum tier.

    • How can I become a Platinum member?

      1. Place orders with a total value of Rs.7500 within 6 months of your first order. Once the points of your qualifying order get confirmed, your membership status will be upgraded to platinum in next 24 hours. For example, if you place your first order worth Rs.5000 on Feb 1st, 2014 and the next order worth Rs 2500 on June 8, 2014, your waiting points for this order will be confirmed by July 18, 2014 (unless you cancel/return a part of the order) and by July 19th, 2014 your status will be upgraded to Platinum.

    • Once I get upgraded, will I always have Platinum Status?

      1. Once you become a Platinum member, your status will remain so for next six months. After that, we shall review your status.

    • I have placed orders above Rs. 7500 in the last 6 months. Why am I not given Platinum status?

      1. The program considers all orders placed on or after 6th Jan 2014

    • I am a Platinum customer, then why am I being charged for COD / Gift wrapping / Shipping?

      1. As a Platinum member, the COD / Gift wrapping / Shipping charges that we have taken from you while placing the order will be refunded back to you in the form of Jabong Reward points. You can find these in you account when you are signed in.

    Points Information

    • How do I earn points?

      1. Loyalty Points

        Classic members earn 2% and Platinum members earn 4% of their order value as Reward Points. For example, on a purchase of Rs. 1000, Classic members earn 20 points and Platinum members earn 40 points.

        Besides the base points, there will be opportunities to earn additional points.

        • Reward Multiplier Campaign: For example, a ‘2x Rewards on Nike’ campaign would give Classic members 4% of their Nike product order value and Platinum members 8% of their Nike product order value in points. That is, on Nike Shoes worth Rs. 1000, Classic members earn 40 points and Platinum members earn 80 points.
        • Bonus Points Campaign: For example, a ‘100 Bonus Points on Apparel’ campaign would give both Classic and Platinum members 100 additional points for their purchase from the Apparel category. That is, on an Apparel purchase of Rs. 1000, Classic members earn a total of 120 points (20 base points and 100 bonus points) and Platinum members get 140 points (40 base points and 100 bonus points).
        • Also, if you’re a Platinum member, your Shipping, Gift Wrap and COD charges will be refunded as points directly to your account.
      2. Referral Points

        From ‘My Account’, you can visit Jabong Rewards section and invite your friends to shop on Jabong by importing your email address book or posting your personal referral link on your Facebook or Twitter wall. Anyone who clicks on that email or your link and sign up with Jabong will be counted as your referral.

        Once this user places an order, the referral points will be added to your account as ‘waiting points’ within 24 hours. These points become redeemable in 40 days unless your friend cancels / returns the order. You’ll get an email confirmation once you get waiting points and also when the points become redeemable.

        Please note that only new registrants on Jabong will be counted as referrals. If your friend is already registered with Jabong, you will not get any referral points.

    • What are my points worth?

      1. You can convert 500 points into Jabong Credits worth Rs. 500 and use them for shopping on Jabong. So, in effect, 1 point = 1 rupee.

    • What are waiting points?

      1. Once you or the friend whom you had referred places an order on Jabong, you are issued waiting points. Waiting points are issued within 24 hours of placing the order and you will get an email when you get these points. These points become redeemable 40 days after the order. Waiting points may not convert to redeemable points in case you or your friend cancels or returns the order.

        If 40 days have passed, and your points are still showing as ‘waiting’, it is possible that your mobile number is not verified with us. Once you verify your number in the My Account section, the points will become redeemable within 24 hours.



        Visit My Account

    • Will I get points for all my friends orders?

      1. You get 100 points for any new person you get to shop on Jabong. However, you will not be rewarded for any subsequent orders by your friend on Jabong.

    • How do I know if my friends have ordered after I invited them?

      1. You can check the status of all your invites in My Account under My Jabong Rewards section. You’ll also get email notifications when you earn referral points from your friends orders.

    • I invited 20 friends, but only see 10 in my Invites Status. Why?

      1. The other 10 may not be valid email IDs OR they may already be registered with Jabong OR they may have received an invite from someone else and opted out of future invitations.

    • I invited a friend and he has placed an order. When do I get my referral points?

      1. Once you invite a friend and he makes a transaction, you would get a notification about the waiting points within 24 hours. After this, unless your friend cancels or returns the order, your points will become redeemable in 40 days.

    • How many times will my friend receive referral email?

      1. Your friend will only get one reminder mail from Jabong if they don’t act on your invitation.

    • What will happen to my points if I cancel or return my order?

      1. If you cancel or return your complete order, the corresponding points will be deducted from your account. If you cancel or return a part of your order, you will retain points corresponding to the accepted part of the order. For Platinum customers, bonus points for COD,Shipping and Gift Wrap services will be deducted in case of complete or partial return of order.

        For example, if you order two items worth Rs.1000 and Rs. 2000 respectively and return the item worth Rs. 1000, you’ll get points for the item worth Rs. 2000 only.

    • What will happen to my points if my referred friend cancels or returns his order?

      1. If the friend, whom you referred, cancels or returns the complete order, the points will be deducted from your account. If the referral cancels/returns only a part of the order, you will still get the referral points.

    • What does order value include?

      1. Order Value is what you’ve paid for the value of products. Discounts, vouchers, Jabong Credits, COD/Shipping/Gift Wrap charges will not count towards order value.

    • Will I earn reward points when I use a voucher in the order?

      1. Unless specified otherwise, you will earn reward points for all your orders.

    • What is the validity of my points?

      1. Your earned points are valid for 1 year from the date of issue. Points earned at different times will expire differently. You’ll get email notifications in advance when your points are about to expire.

    • I am trying to import my Address Book, but not able to do so. Why?

      1. You need to allow pop-ups in your browser for the address book import.

    Redeeming points

    • How can I redeem my earned points?

      1. Firstly, you can convert the reward points to Jabong Credits and use these credits to make any purchase on Jabong. Secondly, you can select any of the gift vouchers in the Rewards Catalog inside ‘My Account’.

        View the Rewards Catalog

    • Can I convert my reward points into Cash?

      1. Reward points or Jabong Credits earned through the Jabong Rewards program cannot be converted into cash.

    • What is the Rewards Catalog?

      1. The Rewards Catalog is an assortment of gift vouchers where you can redeem your earned points.

        View the Rewards Catalog

    • I got a voucher from the Catalog that I do not like. Can I return/exchange it?

      1. Points redeemed on the Rewards Catalog cannot be returned or cancelled.

    • How would I get a voucher that I buy from the Rewards Catalog?

      1. If you have redeemed your points to get Jabong credits, the credits will reflect in your ‘My Account’ within 30 minutes.

        You’ll also get a confirmation email on successful redemption.

        If you have redeemed points on a gift voucher, it will be delivered to you over email within 24 hours.

        If you don’t receive your voucher within 24 hours of redemption, please get in touch with the Customer Care.

Gift Wrapping

  • I am placing an order as a gift to my loved one. Will he/she receive the price tags and invoice?

    1. No. Gift packaging slip / invoice / tags would not include any pricing, discount or payment information.

  • What payment methods can I use to pay for a gift order?

    1. You can use any payment method that Jabong.com supports, EXCEPT Cash on Delivery. You can also use your Jabong Credits to pay for the order.

  • Can I apply a voucher or discount on the "gift wrapping charge"?

    1. Vouchers or discounts are NOT applicable on ‘gifting wrapping charge’ levied by us.

  • If there are multiple products in an order, can I gift wrap them separately?

    1. No, all products in the same order for which gifting option is available will be gift wrapped together.

  • Are gift wrap charges refundable?

      No, the gift wrap charges are not refundable.

  • Are all products sold on Jabong available for gift wrapping?

    1. We have a huge number of items on which the gift wrap service is available. You can avail gift services on all the products listed on www.jabong.com/gifts. If you want to know if a particular product can be gift wrapped, just look out for “Gift Wrap Available” message & icon on the extreme right panel of the product page and your shopping cart

  • Who can return the gift?

    1. The gift can be returned by both the recipient and the sender. A return request can be raised by calling our 24 hours customer care. The refund amount would be credited to the sender in form of Jabong Credits.

IOS App

Mobile App / Mobile Site

  • Do we have 'Call us' option in the App?

    1. No. We just have a Contact Us link with the Phone number and email address of our Customer Care.

  • Can we refer our family and friends to use application through mobile app?

    1. Yes. You can share via message or email.

  • Do we have customized option to send email from the app to care@jabong.com ?

    1. Unfortunately, no such option is available right now.

  • Do we need registration to access the app or can we access it as a first time user?

    1. User can register via the app or use the existing credentials.

  • Can we expect the complete content of the website available by using the app?

    1. The complete assortment is available, although the category tree may differ from what is there on the desktop site.

  • Can we expect online support for trouble shooting/issues with app? Would there be a report error option?

    1. Unfortunately, not! But we are working really hard to get you the best shopping experience on your phones. You can always call us at our Customer Care to report a bug or drop us an email.

  • Can we access the account details and reward history through the app?

    1. No. The user can only check the details of his/her last order.

  • What is the path to download the application from the app store?

    1. Here is the URL https://itunes.apple.com/us/app/jabong/id838981214?mt=8

  • Is the App chargeable or free?

    1. The App is absolutely free of cost.

  • Is this compatible with all processors of IOS- For e.g. IOS 6 or IOS 7

    1. The App is compatible with version 5.1 upwards. The best experience is on IOS 7. It can be downloaded on your Iphone as well as Ipad.

  • Do we get a prepaid option to place an order as well?

    1. Yes all prepaid options are there – credit/debit card, net banking as well as postpaid (Cash-On-Delivery)

  • If I share this app, will I get some benefits?

    1. No.

Self Pick-up

  • What is Jabong NextDoor?

    Jabong NextDoor is our attempt to ensure that you never miss receiving your orders! This service will give you the flexibility to collect your order from a near-by pick-up point of your choice and convenience.

  • What is a pick-up point?

    A pick-up point is a location of your choice where your order will be available for collection, and you choose it at the time of placing an order. These location points are usually in an area you visit often, such as a shopping center or petrol station. Once your order reaches the location of your choice, we would inform you by sending an SMS/email.

  • Is there any additional charge for this service?

    This service is absolutely free! If your order is COD, normal COD charges apply.

  • How do I choose a pick-up point?

    You can choose your pick-up point from a list of locations provided at the time of order placement. Please note that we would not be able to change your pick-up point after the order has been placed.

  • Will my order be safe at the pick-up point?

    Yes, absolutely! Pick-up points are just an extension of Jabong's warehouse. We have tied up with trusted partners who will store your order in a safe and secure manner. However, once the package has reached the pick-up point, please collect your Jabong package within 7 days.

  • How will I be informed about when should I collect my order?

    You will be sent an SMS & Email when the order is ready for collection. You can collect your order within 7 days of being informed.

  • What do I need for collecting my order?

    You are required to show your Order Number and a valid government ID proof (e.g. Voter ID card, Pan Card, Aadhar Card, Passport etc.) at the pick-up location, and collect it. Please carry cash with you if your order is COD. We suggest that you call our agent at the pick-up point before collecting the order. Details of pick-up point agent name and phone number are sent to you by email.

  • What happens if I fail to collect my order within 7 days of being informed?

    You can collect your order within 7 days of being informed about the arrival. Please understand we will have to cancel your order if you are unable to pick up your order in the specified timeline.

  • My order is COD. How do I make payment?

    You can make payment at the pick-up point before collecting your order.

  • Can I return my orders through the pick-up point?

    We are working on facilitating a smooth return process. As of now, returns can be done by you through any courier company, with or without the assistance of our pick-up agents. We will reimburse your shipment charges upon producing the shipment bill to your bank account or via Jabong Credits, as per your choice.

Payback

Introduction

  • What are PAYBACK Points?

    PAYBACK is a multi-brand loyalty program that allows its members to redeem and earn Points at more than 50 partner brands participating in its network across categories.  Now PAYBACK Points can also be earned and redeemed at Jabong.com. Members earn 8 points for every Rs 100 spent as PAYBACK Points. Points earned can be redeemed while shopping at Jabong or against other rewards from the PAYBACK Rewards Catalogue.

  • What is the value of my PAYBACK Points?

    4 PAYBACK Points = 1 Rupee

  • Is the program only meant for PAYBACK Members?

    Yes.

Earning PAYBACK Points

  • How do I earn PAYBACK Points?

    You need to be a PAYBACK member to earn PAYBACK Points at Jabong. Once you are a member, you need to quote your 16 digit PAYBACK Card Number/Mobile number at the time of payment and Points corresponding to your order amount will be credited to your PAYBACK Account in next 40 days.

  • How much time does it take for the Points to reflect in my PAYBACK Account?

    Points take about 40 days from the date of order placement to reflect in your PAYBACK Account.

  • What is the validity of my Points?

    Your PAYBACK Points will expire in 3 years from the date they are earned.

  • What will happen to my Points if I cancel or return my order?

    If you cancel or return your complete order, the Points earned with the order will be deducted from your PAYBACK Account. If you cancel or return a part of your order, you will get Points corresponding to the accepted part of the order.

  • Can I Earn both Jabong Reward Points and PAYBACK Points for the same order?

    No, both cannot be earned together for an order. You have to select one.

Redeeming PAYBACK Points

  • How do I redeem my PAYBACK Points on Jabong?

    Quote your 16 digit PAYBACK Card Number/Mobile number at the time of payment and enter the number of Points you wish to utilize for the purchase. The monetary value of your Points will be deducted from your Order amount. 4 PAYBACK Points = Re1.

  • I opted to redeem my Points but could not complete the transaction. What will happen to my Points?

    Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

  • I opted to redeem my Points but removed them later. What will happen to my Points?

    Your PAYBACK Points will be locked. The Points will be added back to your account in next 48 hours.

  • Can I convert my PAYBACK Points into Cash or Jabong Credits?

    No, PAYBACK Points cannot be converted into Cash or Jabong Credits.

  • I redeemed my PAYBACK Points for an order. But later I returned the order. What will happen to my redeemed Points?

    The monetary value of your PAYBACK Points will be credited as Jabong Credits in your account with Jabong.com.

Personalisation

  • What is Personalisation?

    1. Personalisation is a unique service introduced in the country in which we modify the product as per customer's preferences. Currently, this service is available for Nike shoes. Here there is an option to add a country's flag/ personalized text to customize it. The chosen text and flag would be embroidered directly on the shoe.

  • How do I personalise my product on Jabong?

    1. It is a very simple process. You can find the blue button "Personalise" on some products on our website. Just click on 'Personalise' below the 'Add to Cart' button and it will open up a dialog box with the customization options that are available. Once customized you may proceed by the clicking on "Add to Cart" button.

  • Do you take more time to deliver personalised product?

    1. Not at all! We service your personalised order in the same duration as any other product. Also, we would keep you updated about the dispatch/delivery dates through emails and sms.

  • What are the extra charges for personalising my product?

    1. A nominal fee of INR 250 is charged for each personalised option (flag/ text) availed.

  • What are the payment modes available for personalised products?

    1. Currently, we only offer prepaid payment mode for personalised goods. You can also use your Jabong/gift credits to pay for your order.

  • Can I return/ exchange personalised products?

    1. Unfortunately, we can't entertain any such request of returns/refunds. Please understand it is only fair of us to not offer these services as these have already been tailored as per your needs.

  • What if my text has more than 10 characters?

    1. It is then a golden chance for you to give yourself a new game name! Unfortunately brand itself doesn't allow any text longer than 10 characters.

  • How do I see a 360 degree view of my product after I've personalised it?

    1. Currently the views shown in the personalisation window are the ones where personalisation is actually taking place. For all other views please close the personalisation window to view the product photos.

 

Welcome to Jabong !
a wonderful place for style and fashion

Sign up for the JABONG NEWSLETTER
& get shopping vouchers worth Rs. 1500

Congratulations ! You will receive the shopping vouchers in your email shortly

continue shopping

Your email address is already registered. Offer valid for new signups only

continue shopping