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About JabongRead our frequently asked questions for quick answers to your queries

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Ordering

  • How do I place an order?

    • Browse by category or search an item of your choice- Click on the product of your choice
    • Note: Check Fabric / material / colour / style / length / fit and other details if provided - Refer to size guide - Warranty
    • Check the expected delivery time and COD service availability by entering your Pin code on the CHECK DELIVERY DETAILS link- Detailed information about your items will be communicated via SMS/Email once you have placed an order
    • Create an account by registering or you can also proceed by entering your email id. Note: If you register with us you will get the following benefits: - speeds up the ordering process - allows us to keep you informed about your orders and refund through email
    • Carefully enter your shipping address
    • Enter the Jabong Voucher/Discount coupon codes as applicable.
    • Check the final price {COD/Shipping charges}. Select one of the payment options (COD, Prepaid, Net-Banking/Debit or Credit Card, Wallet)
    • YOUR ORDER IS PLACED!!!
    • You will now receive a confirmation mail and a SMS from Team Jabong.
    • You can check Order history in ‘My Account’ in case you had logged into your account while placing the Order.

    Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at 0124-6128000.

  • How can I modify my order after having placed it?

    ADD/ REMOVE A PRODUCT

    Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products. 

    CHANGE ADDRESS

    Please contact our customer care team if you wish to change the delivery address for your order.

    We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.

    Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.

    CHANGE DELIVERY DATE

    We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.

  • I have placed my Order! What's next?

    After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.

    You can also track your order through our website or app by visiting ‘My account’ section.

    Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.

  • How will I know if order is placed successfully?

    When your order is confirmed:

    We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.

    You can also check the order in the "My Accounts" tab.

  • I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?

    No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.

  • How can I change my billing address?

    You need to login into your Jabong account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.

  • How do I cancel my order?

    Please follow the steps below to raise a cancellation request.

    1. Visit 'My orders' from Hi, Customer section on the top right of your Jabong home page.

     

     

    2. Select 'Order Details' against the order that you wish to cancel.

     

     

    3. Click on 'Cancel Order' , and you will be redirected to a page where you can select the reason for cancellation and submit your request.

     

     

     

    P.S. - We may not be able to cancel any item that has been shipped / dispatched. We request you to deny acceptance of these items at the time of delivery. For all the non- shipped items, we will confirm your request within 24-48 hours of your raising it.

    Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items) or maximum 10 days (for orders with at least 1 shipped item).

  • If I cancel my order, how will I get my refund?

    Your refund mode depends upon payment mode of order placement:-

    1) If you have placed a COD order and used Jabong Vouchers in it, the amount will be refunded in the form of a Jabong Voucher within 24 hours. If you have any existing Jabong Voucher in your account, the value of the same will be updated. Else, a new Jabong Voucher will be issued.

    2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Jabong Voucher, if any, will be refunded in the form of a Jabong Voucher within 24 hours. If you have any existing Jabong Voucher in your account, the value of the same will be updated. Else, a new Jabong Voucher will be issued.

  • What are the cancellation timelines?

    There are two stages where the cancellation request have different timelines.

    1) If you raised the cancellation before getting the dispatch message, the request will be processed within 24 hours.

    2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days.The items which are already shipped can't be cancelled. We request you to deny the acceptance of these items at the time of delivery in case you recieved.

  • How can I cancel one/few products from my order?

    You can cancel one/few items from your order by clicking on “My Orders” section of your Jabong account and then select the item(s) you want to cancel.

  • Do you take orders over phone?

    1. Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.
  • Can I return (a part of) my complete order at the time of delivery?

    Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.

    This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.

  • I opted for a free Next day delivery order. But still haven’t received my order next day. Why?

    Please be informed that next day delivery/same day delivery is only applicable on working days and on selected products. For example, if you have placed an order on Saturday for a product where next day delivery was applicable, the product will be delivered on next working day i.e. Monday instead of Sunday.

  • What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?

    1. If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.

      Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
      The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

      If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
      The expected timelines are as below:

      - Net-Banking - 4 business days
      - Debit Card /Credit Card -  10 business days

  • What happens to the Jabong Vouchers deducted from my account for an unsuccessful order?

    We understand how important Jabong Vouchers are for our shoppers. Just in case your order was not successful but Jabong Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!

  • Can I place a bulk order for an item(s)?

    No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.

  • How do I do a trial of the product I purchased?

    1. We gladly encourage all our customers to try the items you bought, however, please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. We want to let you know beforehand that returns might not be possible for all the categories. For more elaborate information on the same, kindly, check our Return policies.
  • Can I add an item to my order after I have placed my order?

    Unfortunately no, however you can simply place another order.

Exchange

  • What is the exchange process & how soon can I expect the exchanged product?

    EXCHANGE PROCESS
    Below is our elaborate exchange process.
    Step 1: Product pick-up
    We will attempt to pick up the return product from your address within 3 days of your raising a request. 
    Step 2: Product quality inspection
    After we have received the product(s), it usually takes us 24 hours to conduct the quality check.
    Step 3: New Product Dispatch
    Within 24 hours of the returned product(s) clearing the quality check, the new order shall be dispatched by the seller.  
    We shall also keep you updated with an email and SMS.

  • Do you allow exchanges?

    Yes! Of Course! We offer a one time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. All you need to do is, just follow the process outlined here and place a new order on Jabong.com.

     

    *There are certain limitations to exchange. Please read further for details.

    1. Size Exchange is not allowed for certain categories and product sold by Jabong Partners.

    2. Size Exchange can be availed only once on a product in an order.

    3. Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.

    4. Exchange for bundled products is not allowed.

  • Can I cancel the exchange?

    Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Please visit our FAQ on 'How can i cancel my order'.

  • Can I buy multiple items in exchange for a single product?

    Unfortunately, that may not be possible. We would love to allow multiple product exchange but our logistics process is such that we have to restrict to size exchange of the already bought item only.

    Therefore, if you wish to return a single item in exchange for multiple items, please return the item and place a new order. Please note that exchange wll be done at the special price of the product.

  • What is Jabong.com's Exchange policy?

    Jabong.com offers its customers a ’15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited.

    CHECKLIST

    Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

    Please note that any product along with a free gift/ combo must be returned in its entirety.

    To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page. 
    WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items-

    1. Inner wear, Lingerie, Swimsuits
    2. Fragrances, Beauty products
    3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
    4. Socks, Furniture & Pens

    Please note:

    For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

     

  • How do I exchange a Product?

    Now exchange is just a few clicks away!

    Follow below steps to exchange your item for a different size.

    Please note: Exchange can only be availed against the sizes available at Jabong.

    WHAT NEXT?

    Once you have raised an exchange request, you will receive an email confirmation on your registered Jabong email ID containing timelines of pickup. In the case of pickup, our logistics partner may send you a sms intimating about the same.

  • Any hidden charges for exchange I should know about?

    Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery.

    Please note:

    1. Multiple product exchange i.e. returning a single product in exchange for a multiple items will not be possible. We request you to return the item and place a new order.
  • Which items can I exchange?

    We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only). Also exchange policy is not applicable on bundled items. We are constantly working towards including more products to our exchange policy list, to serve you better.

  • Is exchange available in my area?

    1. At the moment, exchange is operational in those areas, where our logistics team can arrange for a pick-up. However, we are constantly working towards including more pin codes to our exchange serviceable areas.

Registration

  • Do I need to register to shop?

    We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Jabong. However, registration will only help to enhance your shopping experience with Jabong. Also, we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Jabong Vouchers by logging in, using your, registered email ID.

  • What do I do if I have forgotten my password or my password does not work?

    1. If you have forgotten your password, we will need to reset it for you. Please click here to reset your password.Reach out to us if you face any issues.
  • Do I need to type my address everytime I order?

    No! You don't need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account -> saved addresses link.  You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.


    Save time, Keep shopping.

  • By registering, will I automatically receive marketing emails from you?

    1. No registering does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter, and yet want to avail the benefits of being a registered user, just click on the unsubscribe link in the newsletter
  • Will I get notifications on new arrivals, deals and discounts?

    You’ll be notified of all the offers via emails sent to your registered email id.

Root Category

  • My area is not serviceable for return, how do I return my order?

    In the rare case that your city is not available for reverse pick up, you can SELF SHIP i.e. you can courier the product(s) in the original packing along with the invoice, to the address mentioned below-

    Xerion Retail Pvt Ltd.

    Returns Processing Centre
    Khasra no. 135, Sec – 28, Dwarka
    Bamnoli village, New Delhi – 110077

     

  • Can I return a part of my order?

    Customer satisfaction is our top-most priority. You may return a part of your order, in case of multiple products in your order. However, on account of the product being returned, all components of the product as well as complimentary gifts or products that came along with the original product, must be returned.

    However, if your purchase was made in the period of a special promotional offer, contests or any special scheme, then special rules might apply for returns.

  • What if your payment doesn't get through?

    In case of a payment failure, please check-

    · Account details, billing address, password (for Net-Banking) that you entered on the payment gateway
    · Internet connection

    Seriously, you don't need to panic at all when you are shopping on Jabong,com because in case there is any glitch, we are always there for you:
    If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days*.

    *The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.

    Feel free to Reach us:
    You can email us on care@jabong.com or please give us a call with your order number for any clarification.

  • Why isn't Cash on Delivery available to me?

    Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner. Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.

    Also, please note that COD as a mode of payment is not accepted for certain items like furniture. We have several other modes of payment for you to choose from. Please visit the question: What payment methods does Jabong accept?

  • How do I check my order history if I don’t have a Jabong account?

    Every time a customer places an order with us, an automatic Jabong account is created with the same Email Id as was used to place the order. This is done to facilitate the use of our several online services at the convenience and disposal of the customer.

    Therefore, to access your Jabong account, click on 'Forgot Password' at the 'Sign Up' page. An email will be sent on your email ID where you can reset the password.

    For your understanding, please follow the illustration below:

    STEP 1: Click on 'Sign-In' at the Sign Up page.

    STEP 2: Click on 'Forgot Password'

Returns

  • Will I get complete refund against my order?

    If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.

    In case of cancellation

     

     

     Refundable

     Condition

     Handling/Convenience Charges

     Yes

     If the order is not shipped

     Jabong Voucher/Discount  Vouchers/Gift Cards

     Yes

     NA

    In case of Return

     Handling/COD charges

     No

     NA

     Jabong Vouchers/Discount  vouchers/Gift cards

     Yes

     NA

  • How can I share my bank details?

    You can share your bank details on link below:

    https://returns.jabong.com/refund/


    You will be taken to form where you have to fill following details:-

    • Account holder's name (as per bank records)
    • Account number
    • Bank name
    • IFSC code

    Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Jabong nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.

  • How to check whether my area is serviceable for reverse pickup or not?

    At present, Jabong offers reverse pick up on all the pin codes wherever delivery is possible.

    So you just need to check whether your area is serviceable for delivery or not. In case delivery is possible in your area then it is serviceable for reverse pickup too.

  • I can no longer use Jabong Credits as a refund mode. Why?

    As per the new company policy, we will not be refunding the order value in the form of Jabong credits. The mode of refund would be the same as chosen by you at the time of placing the order. We will be refunding the Jabong credits, if any, in the form of Jabong vouchers with 10% additional value. This voucher would be valid for 1 year from the date of issue. 
     
  • If I use partial Jabong credits and then do online payment, will I still get refund in form of partial JC and partially in my credit/debit account?

    As per the new company policy, we will be refunding the Jabong credits in the form of Jabong Voucher with 10% additional value. This voucher will be valid for one year from date of issue. The rest of the amount will be refunded back in the account / debit card / credit card whichever mode was used to make the payment.

     
  • Can I change the mode of refund after raising a refund request?

    No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained

  • If I use partial Jabong voucher and then do online payment, will I still get refund in the form of partial JV and partially in my credit/debit account?

    Yes, we will be refunding the Jabong vouchers in the form of Jabong vouchers. Rest of the amount will be refunded back in the account/debit card/credit card whichever mode was used to make the payment.

  • If I am not able to provide my bank details, how will I get my refund?

    Do not worry, your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.

  • How do I return a product?

    In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.

    To return a product in your order, just follow the simple steps below:
    1. Sign In.

    Sign in with your registered email ID or social ID (facebook or google+)
    2. Select My Order

    Select My order from Jabong Hi, Customer Drop down list.
    3. Click on Order Details

    Click on Order details against the order you wish to return partially or fully.
    4. Click on Return

    Click Return against the product you wish to return.


    Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.

  • What is Jabong.com's Return/ Exchange policy?

    Jabong offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.

      CHECKLIST

    1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).

    2. Please note that any product along with a free gift/ combo must be returned in its entirety.


    To know whether Return/Exchange is available on your product, look out for "15 Days Free Return/Exchange" on the product page.

    WE DO NOT ACCEPT RETURN/EXCHANGE FOR: 

    1. Inner wear, Lingerie, Swimsuits

    2. Fragrances, Beauty products

    3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings

    4. Socks, Furniture & Pens

    5. Bundled items exchange

    Please note:

    For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

     

  • Are there certain categories of products which are non-returnable?

    For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only)
    To know whether return is available on your product, look for "15 Days Free Return/Exchange" sign on the product page.

  • Can I return a part of my order?

    1. Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
      However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.
  • How long will the return process take?

      1. We make every effort to simplify the return process. Once your return request has been placed with our customer care representatives, it usually takes about 72 hours for product pick-up. 

     

    1. Once the item reaches our warehouse, the team shall conduct a Product Inspection, which takes about 2 days. Hereafter, the refund is initiated within 2 days, after the product(s) clears the quality inspection. The receipt of the payment would depend on the mode of payment as chosen by you.
  • How will I receive my Refund?

    The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.

    Payment Mode Refund Mode Time needed for refund
    Credit Card/ Debit Card/ Net banking Refund back to  Credit Card/ Bank Account - Payment Gateway Mode Payment Gateway: 5-7 business days
    COD Customer can provide bank account details to get the refund

    Bank transfer : 2-4 business days

    Wallet Same wallet refund  24 hours
    Jabong Voucher Jabong Voucher 24 hours

     

    P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check email or SMS for complete details.

    The time taken for refund to reflect in your bank account may also depend on your bank.

  • How long will the refund process take?

    1. Refunds are initiated within 2 days of Product Inspection. The receipt of the refund would solely depend on the mode of payment as chosen by you. To simplify the timeline, here's some quick help:

      Payment Method Refund Receipt Time (After Initiation)
      Jabong Voucher 1 business day
      Bank Transfer/NEFT 2 business days
      Debit Card 5-7 business days
      Credit Card 5-7 business days
      Wallet 1 business day

      With respect to the transfers made by Debit card and Credit card, the time taken for the refund finally depends on the designated bank in charge. If it were in our hands, we would have expedited the same, but unfortunately, we can't help but take a backseat. Usually, banks only shoot a SMS to the customers for credit amounts that are more than Rs. 5000. In case, your refund amount is less than Rs. 5000, please check your bank account statement for the same
  • Where do I return my product?

    1. We would be more than happy to assist you with the return of your product. You just have to raise a return request online or through our customer care representative. And we will pick the product from your address within 3 days.
  • I was charged handling charges for my order. If I return my order, will I get back my handling charge along with the refund?

    1. Handling charge would not be included in the refund value of your order as this is a non-refundable charge.
  • When I return my order, will I get refund for COD charges as well?

    The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.

  • I was supposed to receive my refund by now but I haven't. What do I do?

    1. For refund to your credit/debit card, please note that the refund amount will be credited into the same card, which was used for placing the order.
    2. For Jabong credit refund, if any,  please not that the Jabong credit used at the time of placing the order will be refunded to you in the form of a Jabong voucher with 10 % extra value.
    3. For refund through NEFT (online bank transfer), please note that the refund amount will be credited into the same bank account that you had provided while placing refund request.

      We update our customers through emails at every step of the returns process. If the last email update states that the refund has already been initiated, we request you to wait for the duration mentioned in the email.
      Depending on the mode of refund, the time taken for the refund to get reflected in your account can vary.
      If you haven't received any update from us or you have any concerns, please email us at care@jabong.com.

Payments

  • What is Jabong.com’s pricing policy?

    • Jabong is an online marketplace platform for different sellers to list and sell their products directly to buyers.
    • The selling price of products is decided by the Seller alone at its sole discretion. The sellers on the Jabong platform try their best to always offer customers the best, lowest and competitive selling price for each product listed by them on the website.
    • The selling price for each product will be exclusive of all applicable taxes, including value added taxes (“VAT”)/ central sales tax (“CST”), entry taxes and any other levies that may be required to be remitted in connection with the sale of the Products
    • A seller may carry out promotions from time to time. During these promotions, the seller may provide discounts/ offers on the Products by lowering the Selling Price. The final selling price of the product is decided by the Seller alone at its sole discretion. The maximum retail price shall always be indicated in the Product information being provided by the Seller for the customers.
  • If I placed an order with gift wrap charges and the order is unsuccessful, will I get the refund of my gift charges?

    We will roll back your money, including gift charges to your account within 48 hours.

  • What happens if my debit/credit card has been compromised while making a payment online?

    We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.

  • What payment methods do you accept?

    We have various payment options to give you a delightful shopping experience. These are -

    • Credit Card
    • Debit Card
    • Net-Banking
    • Wallet
    • Cash on Delivery*

    *Conditions- Available on purchases of up to a limit of INR 10,000- A non-refundable convenience charge of INR 29 levied on Cash on Delivery purchases.

    -For certain categories with high value items such as Furniture, only Debit Card/Credit Card and Net-Banking options are available.

  • Is it safe to shop online using my Debit card or Credit Card?

    1. We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.

      So be assured, it is completely safe to use your bank debit/credit card on our website.

  • Is there a charge for Cash on Delivery purchases?

    We charge a nominal convenience charge on Cash on Delivery purchases. The amount is stated while placing the order and can also be viewed in all order related emails. This charge shall not be levied if the purchase is made via any prepaid mode such as Debit/Credit card, Wallet or Jabong Vouchers.

  • Is there a purchase limit for a Cash On Delivery purchase?

    1. Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 10,000, beyond which purchases can only be made using Netbanking or Creditcard.
  • How can I pay if COD option is not available on my address?

    1. To give you the best possible service, our trust-worthy team of courier partners is on their feet, round the clock. Due to some unavoidable serviceability issues, the COD facility is not offered by our courier partners, at a few serviceable locations. No worries- you can always opt for payment through other available modes of payment on the portal!
    1. Please keep in mind that we also restrict COD facility for certain customers, based on some repeated contingencies. For further information, please refer to our Terms and Conditions.
  • Are there any hidden charges?

    Jabong is a marketplace platform where we connect sellers with buyers.

    The prices listed by the sellers on the platform for all items are final and inclusive of all taxes.  The prices you see on the product page is exactly what you pay.

    Delivery charges may be extra depending on factors such as the type of item, your delivery location, the seller policy etc.  Please check the policies of individual sellers for their details.

  • What should I do if my payment fails?

    1. There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.

      If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on care@jabong.com or give us a call, with your order number.

  • I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?

    If you see any charges on your credit/debit card for purchases made on Jabong.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf.
    However, if you are still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it. Please provide the following details so that we can identify the transaction quickly:
    1. First 6 digits and last 4 digits of the card number.
    2. Date of Transaction
    3. Amount of Transaction
    4. Scanned copy of the bank statement highlighting the said transactions
  • Why isn't COD available to me?

    Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
    Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
    Also, please note that COD as a mode of payment is not accepted for certain items like furniture.
    We have several other modes of payment for you to choose from. Please check ‘What all modes of payment does Jabong accept?’

Shipping

  • Will I get a call before delivery is attempted? Can I choose my preferred courier company?

    The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.

    The facility of choosing a preferred courier company is not available at the moment. However, we are working on it and shall update you regarding the same.

  • I was not home when the courier person tried to deliver the order. How can I get my order now?

    The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.

     

    P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.Refund, if applicable will then be initiated within 4-5 business days.

  • Which courier company will deliver my order? Can I choose my preferred courier company?

    To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.

  • I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?

    A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.

  • The delivery time committed for my order is over now. What do I do?

    We suggest you to please call our customer care representative or write to us on care@jabong.com and we will contact you with a possible solution at the earliest.

  • How can I check if Jabong delivers to my PIN code?

    Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Cash on Delivery for the product. If Jabong is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.

  • Are there any shipping charges?

    No, as of now we do not charge any shipping charges for orders placed on our platform.

  • How long will my order take to arrive?

  • Why is the delivery time different for different products?

  • Will I receive my order in a single package?

  • Can I expect delivery on all days of the week?

    You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. 

  • Why did I receive a partial Order?

    We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way!

    The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.

    Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.

  • I am going out of town. Can you expedite my delivery?

    1. Express delivery is our forte, and we always aim at sending the products as fast we could. However, the current logistics infrastructure in India, doesn't give us the liberty to expedite any delivery, at this time. Still, we are working to provide you the best of experience, in terms of deliveries.

Jabong Vouchers

  • Where are my Jabong credits? What are Jabong Vouchers?

    Due to change in company policy, the existing Jabong credits in your account have been converted to Jabong Voucher. As a special token for our customers, we have given a top-up of 10 % on the total Jabong credits in your account. This voucher will be valid for 1 year from the date of issue.

  • How long will it take for Jabong Voucher to reflect in my account after I raised return request

    It typically takes 48 hours for Jabong Voucher to reflect in your account after confirmation of return request.

  • Can I exchange my Jabong Voucher for cash or transfer to my bank account instead?

    Sorry, Jabong Vouchers cannot be transferred into cash or bank account. These can only be used as discount vouchers for shopping on Jabong.com

  • What products can I purchase using Jabong Vouchers?

    You can use your Jabong Voucher to purchase any item(s) listed on Jabong.com

  • How do I use the Jabong Voucher?

    Simply tap/click on ‘Apply voucher’ in your cart on check-out, to apply your Jabong Voucher. You can also find this coupon on Jabong.com website in My Account > Coupons.

  • If my Jabong Voucher does not cover the entire billing amount, how shall I pay the remaining amount?

    You can pay the remaining amount with any of the other valid payment modes, including Net-banking, Debit Card or Credit Card, Wallet or COD

  • What if I use the voucher for an order of smaller amount?

    No worries. We will send you a new voucher, with the remaining balance. The new voucher will have a validity of 1 year from the date of issue.

  • How many times can I use my Jabong Voucher?

    Jabong Voucher can be used to shop till the total amount gets used up. Each time you use some value from the discount voucher, you will be issued a new voucher with the remaining balance.

  • Is there any validity date for Jabong Voucher? If yes then till when it is valid?

    Yes, Jabong Voucher is valid for 1 year from the date of issue.

  • Can I give my Jabong Voucher to someone else?

    No, the Jabong Voucher is associated with your account/user ID and thus can only be redeemed by you.

  • Why doesn’t my Jabong Voucher work?

     If you are unable to redeem your Jabong Voucher, try the following.

    • Check the validity of your Jabong Voucher to see if it has expired
    • Use the correct code and avoid any blank spaces at the end, if you are copy pasting from the Coupons section in your account
  • I tried everything still Jabong Voucher doesn’t seem to work.

    Don’t worry, we are here to help. Just give us a call at our Customer Care Helpline.

  • What if I cancel/return the order? Will I get my voucher back?

    Yes, if you have exhausted the entire Jabong Voucher and returned the entire order, a new voucher of the same value will be issued to you with 1 year validity from the date of issue. However, in case of partial payment through Jabong Voucher, the value of the existing Jabong Voucher would be updated.

  • What if I cancel/return some items from the order? Will I get refund on my voucher?

    Yes, payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued. The new voucher will have a validity of 1 year from the date of issue.

  • I had placed an order using Jabong Credits, and now I wish to return the product. How will I get the refund?

    The total amount will be returned in the form of a Jabong Voucher with 10% top-up on the value of Jabong credits used at the time of purchase. This voucher will have a validity of 1 year from the date of issue.

  • I placed an order using Jabong Voucher but it got cancelled due to payment failure. What will happen to my Jabong Voucher?

    In case of payment failure, your Jabong Voucher will become reusable within 24 hours.

  • I placed an order using both Jabong Voucher and COD, and now I wish to return the order. How will I get the refund?

    Your money will be returned via the same modes used at the time of placing the order. As per your choice, the payment made through COD would be returned via Net-banking or Freecharge wallet (only applicable for Freecharge linked accounts). Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.

  • I placed an order using both Jabong Voucher and credit card/debit card/net-banking, and now I wish to return the product. How will I get the refund?

    Your money will be returned via the same modes (Jabong Voucher + Credit Card/Debit Card/Net-banking) used at the time of placing the order. Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.

  • I placed an order using both Jabong Voucher and a wallet, and now I wish to return the product. How will I get the refund?

    Your money will be returned via the same modes (Jabong Voucher + Wallet) used at the time of placing the order. Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.

Promo Vouchers

  • What is a promo voucher?

    1. Promo Vouchers are for all you lovely shopoholics to make your shopping experience more intersting as occasionally, we would be sending some of the best deals your way! It is a simple code which can be applied to get discounts on your purchases.
  • What is the minimum order value for application of promo vouchers?

    1. Different promo vouchers are applicable on different minimum order value. In order to know the minimum order value please check the email or voucher card you received.
  • What products can I purchase with the promo vouchers?

    1. We are happy to offer you promo vouchers which can be used across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery, Sun-glasses, and Home & Furniture. However, at times we issue special vouchers applicable on one or more special categories only. Your voucher code will come with all the relevant instructions.
  • Can I use a voucher more than once?

    1. Generally, vouchers can be used only once but then special vouchers issued can be used more than once. Your voucher email would have the details of how to use the voucher.
  • Is there validity date for promo voucher?

    1. Every voucher has its validity date which would be mentioned in the email or the voucher card that you received.
  • How do I use a promo voucher?

    After adding items to your bag, apply voucher in the Shopping Bag Summary (as shown below) before placing order.

  • Why doesn't my promo voucher work?

    1. Please copy and paste the voucher code as it is case sensitive.
    2. Please check if your order value is more than minimum order value stipulated for the voucher.
    3. Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
    4. Please also check if the voucher is especially meant for application on a particular category.
  • I tried everything still voucher doesn't seem to work.

    1. Please give us a call and we will be happy to assist you.
  • Is my Promo voucher amount refundable?

    Unfortunately no. Promo voucher amount can neither be refunded nor encashed.

Tracking

  • How do I track my Order?

    To keep a track of your order, use our Track Order facility on the top right side of our home page.

    Track order via SMS-

    Send OS(space)(last five digits of your order number) to 9949933333.

    Example: OS 12345 where 12345 are the last 5 digits of your order number. 

    You can also refer to the email and SMS sent by us to track the movement of your order.

  • I used my tracking number to check the details of my shipment but the information is not clear to me.

    1. Online shopping shouldn't be complicated at all! Courier companies use certain standard abbreviations and terminologies. Leave it to us to simplify those jargon terminologies for you!

      In transit Your order is on its way to your city
      out for delivery Your order has reached your city and we will attempt to deliver it today
      Hold at hub We tried delivering your order at least once and we will try again in 48 hours
      RTO in transit Your order was undelivered and is on its way back to our warehouse.


    For further queries, don't hesitate to reach out to us on our customer care helpline (0124-612 8000) . We are always happy to assist you

  • I should have received my order by now but I haven't. What do I do?

    We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.

    If in case you can't find any notification from us and the promised time is over, please write to us at care@jabong.com and we will provide you with a solution.

Everything Else

  • The item I bought is now available at a lower price. What do I do?

    1. Sorry, but unfortunately, there is not much that can be done now. The product prices listed on our platform are solely at the discretion of sellers, and the sellers can vary the prices from time to time based on different discount schemes. To keep abreast with latest styles and current deals, please subscribe to our newsletter!
  • I see similar items with different prices. Why so?

    1. The prices of the items listed on the website are solely decided by the sellers. It is possible to have similar items being sold by different sellers with different prices. 
  • Can I place a bulk order for an item(s)?

    1. Sorry!! As much as we hate saying a no to you, but due to company policies, we do not accept orders in bulk directly on our website.
  • I would like to display my products on your site. How do I get in touch?

    1. We are more than happy to invite more vendors who are interested in displaying their products on site. However, there is a certain process for that to ensure only the best quality products are sold on our site. All you need to do is just drop an email at partners@jabong.com and the concerned team would get back to you.