Help

Ordering

How do I place an order?: Ordering at Jabong is easy. Placing your first order at Jabong? Just select the items you want to shop, enter your shipping address and payment information and you are home.
If you need any assistance give us a call. We would love to take your order over phone.
How will my order be delivered to me?: Your order would be delivered through reputed courier companies at your doorstep.
How will I know if order is placed successfully?: Once your Order is successfully placed,you will receive a confirmation over email and text message from Jabong.com This mail will have all the details related to your order. Order details can also be viewed at My Account -> My Orders if you have placed the order on your own online.
Do you take orders over phone?: Yes. We do take orders over phone. The payment mode possible for these orders is Cash On Delivery only.
I tried placing order using my credit card but it isn't working. Can you help me place an order?: Yes if your debit/credit card isn't working we can always take your order over phone. Do call us.
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to the money deducted from the card?: Please check your bank/credit card account to first ensure if your account has been debited. If your account has been debited after a payment failure, it is normally rolled back by banks within 7 business days. The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If your bank informs you otherwise please get back to us. If the money has been credited to our account we would initiate refund within 3 days of your request. Receipt of the refund would however depend on the mode of payment mode chosen by you. The expected timelines are as below:

Net Banking 2-4 business days
Debit Card 5-7 business days
Credit Card 7-21 business days
I tried placing my order using my debit card/credit card/Net Banking but the order was not successful. What happens to Jabong Credits deducted from my Account?: In case your order is not successful and Jabong Credits has been deducted from your account money has been credited to our account we would proactively initiate refund within 3 days
How do I check the status of my order?: Your order status is updated to you via emails and sms at every step. Once your order is placed you would receive an sms and an email with your order details. Again after your order is dispatched we send you an sms with your tracking details. Please check your spam and old sms-es for the status of your order, if you don't see any updates. In case of any unforeseen events which delays your order you would receive a special update from our end.
Can I cancel my order?: If you wish to cancel your order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. In case of Prepaid orders Refunds will be processed as per our Return policies. Any Jabong Credits used in the purchase of the Order will be credited back to your account.
For certain product categories such as Furniture once you place an order, it cannot be cancelled. This is also indicated on the individual product pages . In rare cases when we are unable to deliver the product in spite of repeated attempts at the shipping address, an amount of Rs. 1000 would be charged on the refund amount.
I got a confirmation call for my order. Why is that?: You receive a confirmation call for your order to verify if there isn't any change with your order.
Can I place a bulk order for an item(s)?: In order to place a bulk order please drop a mail to sales@jabong.com with your requirements and the concerned team would get back to you.
I am placing an order as a gift to my loved one. Will she receive the price tags and invoice?: Yes. Because of the prevalent regulations we send the invoice along with the product. Tags are also left intact so that a product can be returned if your loved one faces any problem with it.
How do I do a trial of the product I purchased?: We encourage you try the items you bought, however please ensure the product is left in a re-saleable condition after the trial with original tags, unwashed, undamaged and with the original packing. Please note that all categories are not returnable. For more information please check our Return policies.
Do you allow exchanges ?: Have you ordered a size too small or too big? No problem! We offer exchange for our customers too. Please read up our exchange policies for details.
Can I add an item to my order after I have placed my order?: Unfortunately no, however you can simply place another order.

Payments

What payment methods do you accept?: We accept payments via Visa, MasterCard or Netbanking.
We also accept payment via "cash on Delivery" at the time of the delivery of the product. However this mode of payment has a convenience charge associated with it.
For certain categories with high value items such as Furniture, only Debit Card/Credit Card and NetBanking options are available.
Is it safe to shop online using my Debit card or Credit Card?: All credit card, Debit Card and net banking transactions are processed over a secure encrypted connection. So no worries here!
What is the process for Cash On Delivery (COD) purchase?: When you make a purchase using the COD option, your product will be booked. You will receive a call from us to confirm your Order before it gets dispatched. If you are unreachable or unable to attend the call, please contact us if you are still interested in receiving the product.
Is there a charge for Cash on Delivery purchases?: There is a non-refundable convenience charge of Rs. 39 levied on Cash on Delivery purchases however in case of prepaid orders these charges are not applicable .
Is there a purchase limit for a Cash On Delivery purchase?: Yes, Cash On Delivery option is available on purchases up to a limit of Rs. 20,000, beyond which purchases can only be made using Netbanking or Creditcard.
How can I pay if COD option is not available on my address?: If COD option is not available on your address you can always opt for NetBanking or Credit/Debit Card . In case you don't have a NetBanking or Debit Card option please contact your bank for Debit Card/Credit Card issue.
Are there any hidden charges?: There are absolutely no hidden charges. Any octroi or sales tax is actually borne by Jabong. You pay only the amount that you see in your order summary.
What should I do if my payment fails?: In case of a payment failure, please retry ensuring: Information passed on to payment gateway is accurate i.e. account details, billing address, password (for net banking) Your Internet connection is not disrupted in the process.

If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days. You can email us on care@jabong.com or please give us a call with your order number for any clarification.
I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?: If you see any charges on your credit/debit card for purchases made on Jabong.com, but you have never created an account or signed up, please check with your family members or business colleagues authorized to make purchases on your behalf. If you're still unable to recognize the charge, please report the unauthorized purchase within 60 days of the transaction so that we can look into it.
Why isn’t COD available to me?: Cash on Delivery (COD) option is not offered by our Courier partners at few serviceable locations. Also, COD option is not available on some of our products. Hence, based on your location and your choice of products, COD option may not be available to you. However, you can always opt for payment through Net Banking or Credit/Debit Card.

We also restrict Cash on Delivery facility for certain customers based on our long-term experience. To know more, please refer to our Terms and Conditions.

Coupons

Introductory Coupons

How do I receive my INR 2000 introductory coupon for Jabong.com?: When you register with your e-mail at Jabong.com, you will receive a Welcome e-mail with two unique coupon codes. Please use the Sign Up Now link to sign up. You can use those coupons on full-price products available at Jabong.com.
What is the minimum order value for application of introductory coupons?: 1) The INR 200 coupon can be used once and will be redeemable on a transaction of INR 1000 or above.
2) The INR 300 coupon can be used once and will be redeemable on a transaction of INR 1500 or above.
3) The INR 500 coupon can be used once and will be redeemable on a transaction of INR 2000 or above.
4) The INR 1000 coupon can be used once and will be redeemable on a transaction of INR 4000 or above.

Coupon is valid for 10 days from registration.
How many times can I use my coupon code?: 1) The INR 200 coupon can be used once and will be redeemable on a transaction of INR 1000 or above.
2) The INR 300 coupon can be used once and will be redeemable on a transaction of INR 1500 or above.
3) The INR 500 coupon can be used once and will be redeemable on a transaction of INR 2000 or above.
4) The INR 1000 coupon can be used once and will be redeemable on a transaction of INR 4000 or above.
What products can I purchase with the introductory coupons?: You can use these coupons across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery (excluding coins & precious jewellery) and Sun-glasses.Coupons can only be used to buy full priced (non-discounted) products.
How do I use a Jabong coupon code I have received?: Select the products you want to shop and add to your cart. Click on Add Coupon link and paste the voucher code in the box and click Use. Now check the Final Order Amount!
Can I club two coupons in one purchase?: No two coupons can be applied at the same time. In general our promotions cannot be used in conjunction with any other offer. Now that's fair!
Why doesn't my introductory coupon work ?: Please check if your order value is equal or more than Rs 4000 when you are using Rs 1000 coupon OR is equal or more than Rs 2000 when you are using Rs 500 coupon OR is equal or more than Rs 1500 when you are using Rs 300 coupon OR is equal or more than Rs 1000 when you are using Rs 200 coupon.

Please check that the code you are using is still valid and has not expired. The validity would be mentioned in the email you received from us or at My Account->My Vouchers link after you login.

Please check if the products in your cart fall under the categories mentioned above
I have used my introductory coupon in an order which was unsuccessful. What happens to my coupon?: If you chose COD as a payment mode you can still reuse your coupon and place a new order.
If you chose NetBanking/Debit Card/Credit Card as your payment mode you would receive your new coupon over your registered email and phone number within 2 days. If you dont receive the coupon code within the stipulated time do write to us or give us a call.
I have returned my order. What happens to my introductory coupon used in the order?: If you choose to return your order we would refund you the paid price. However, we won't be able to refund you the coupon value.
I can't find the introductory coupon email I received from Jabong. What do I do?: Please check your spam/junk folder. At times, email are sent to the spam folder. If you can't find it in the spam folder as well, please email us at care@jabong.com and we will have the coupon mail resent.
Is my Introductory coupon amount refundable?: Unfortunately not. Introductory coupon amount can neither be refunded nor encashed.

Promo Coupons

What is a promo coupon?: To give you the best deals around, we occasionally issue promo coupons. It is a simple code which can be applied to get discounts.
What is the minimum order value for application of promo coupons?: Different promo coupons are applicable on different minimum order value. In order to know the minimum order value please check the email or coupon card you received.
What products can I purchase with the promo coupons?: In general, you can use these coupons across full priced products from Apparel, Adult Shoes, Sports Apparel, Jewellery, Sun-glasses, and Home & Furniture.
However, at times we issue special coupons applicable on one or more special categories only. Your Coupon code will come with all the relevant instructions.
Can I use a coupon more than once?: Generally, coupons can be used only once but then special coupons issued can be used more than once. Your coupon email would have the details of how to use the coupon.
Is there validity date for promo coupon?: Every coupon has its validity date which would be mentioned in the email or the coupon card that you received.
How do I use a promo coupon?: Add products you want to shop in your cart. Click on "Add Coupon" button and paste the coupon code in the box and click "Use". Now check the Final Order Amount before you proceed.
Can I club two coupons in one purchase?: No two coupons can be applied at the same time. In general, our promotions cannot be used in conjunction with any other offer.
Why doesn't my promo coupon work ?: Please copy and paste the coupon code as it is case sensitive.
Please check if your order value is more than minimum order value stipulated for the coupon.
Please check that the code you are using is still valid and not out of date. The validity would be mentioned in the email you received.
Please also check if the coupon is especially meant for application on a particular category.
I tried everything still coupon doesn't seem to work.: Please give us a call and we will be happy to assist you.
Is my Promo coupon amount refundable?: Unfortunately not. Promo coupon amount can neither be refunded nor encashed.

Vouchers

Refund Vouchers

What are Refund Vouchers?: Refund voucher is the most popular mode of refund amongst our customers. It is a unique code that is shared with you which can be redeemed during your next purchase. It is easy to use and hassle free.
What is the validity period of refund vouchers?: The validity period of refund voucher is generally 180 days from the date of issue. Please check your refund voucher email for exact date.
What products can I purchase with the refund vouchers?: You can use refund vouchers to purchase any product across categories. It is applicable on discounted items too.
How many times can I use my refund voucher?: Refund voucher can be used only once against a single order.
Can I club two vouchers in one purchase?: Unfortunately no. No two vouchers can be applied at the same time.
Can I use my refund voucher partially?: Refund voucher cannot be used partially and has to redeemed in full in an order. The order however, may contain multiple items.
My refund voucher doesn't seem to work. What do I do?: Please copy and paste the coupon code as the coupon is case sensitive. Also, check the validity date of your refund voucher. If it is within the validity date but still can't be redeemed please reach out to us with your order number.
I was informed that refund voucher would be issued by now but I haven't received it yet.: Please check your spam/junk folder. Mysteriously enough emails tend to end up in spam folder. If you still cant find your voucher please email us at care@jabong.com with your order number and we will have the voucher resent.
I have misplaced my refund voucher. What do I do?: Please email us at care@jabong.com with your order number for which this voucher was issued and we will have the voucher resent.

Shipping

What is Jabong’s Shipping Philosophy?

Jabong.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us!

How long will my order take to arrive ?

An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
To check the delivery time in different cities across India, read more...

Are there any shipping charges?

Jabong.com offers absolutely free shipping on most products in India. On products belonging to Jabong.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders. The Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Why is the delivery time different for different products?

• Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-8 business days to reach your doorstep.
• Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
• Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.

Will I receive my order in a single package?

Your order may contain products marked as “Sold by Jabong”, “Sold by Jabong partners” or “Bulky Item”. Each of these categories have different estimated delivery times.

• All “Sold by Jabong” products will reach you in a single package.
• Each “Sold by Jabong partners” product will reach you in separate packages and may reach you on different days.
• “Bulky items” will reach you in a separate package(s).

Can I expect delivery on all days of the week?

You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2013, please click here.

Do you ship internationally?

Yes, we do ship internationally. For international shipping, you may reach out to us via any of the following channels -
• Visit http://www.jabongworld.com and place the order directly.
• Mail your queries to exports@jabong.com
• Call us at +91-8130-895-279

Why did I receive a partial Order?

Please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately so please dont worry your item is on its way.
In some instances, there could be an item in your order that may have failed our Quality Check, which is done prior to dispatch, and don't have an alternate QC passed item. In such an event you may be sent that part of the Order that is available in stock. Be assured that we will make every attempt to procure the product/s unless cancelled by you.

In case we are unable to fulfill your purchase we will refund you the payment made towards that item.

I am going out of town. Can you expedite my delivery?

We, at Jabong take immense pride in being lightening fast. The current logistics infrastructure in India today doesn't allow us to expedite further at this time.

What is Jabong’s shipping policy?

Jabong.com's Nationwide Shipping Policy
Jabong.com promises to provide you with a best-in-class shopping experience at every step of the way. We assure you that all due precautions are taken so that your package reaches you intact. We take pride in delivering on time, every time!! If you have shopped with us earlier, we are of course confident that you already vouch for us.

FREE Shipping
Jabong.com offers absolutely free nationwide shipping on most products. On products belonging to the Jabong.com Add-on program, nominal shipping charges are applicable. To avoid paying shipping charges, just buy this product along with anything else from our website. Please note that this shipping charge is different from our Cash on delivery convenience fee. This is a fee of Rs. 39 that we charge only on COD orders and is completely waived off for all prepaid orders.

ESTIMATED DELIVERY TIME
Delivery within 2 business days*
Your order will typically reach your doorstep within 2 business days if it is being shipped to the following areas
• Delhi NCR (Delivery within 24 hours in select locations)
• Metros
• Select major cities given below:
An estimated delivery time is displayed on the Order Summary page. On placing your order, you will receive an email containing a summary of the order and also the estimated delivery time to your location.

LIST OF CITIES WITH DELIVERY WITHIN 48 HOURS

Metros	State Capitals	Other Major Cities
Bengaluru	Bhubaneswar	Ahmedabad
Chennai	Gandhi Nagar	Cuttack
Delhi/NCR	Lucknow	Nagpur
Hyderabad	Patna	Pune
Kolkata	Ranchi	Vadodara
Mumbai

Delivery in 2-5 business days
For Non Metros and cities not mentioned above, usually your order should reach your doorstep within 5 business days from the time it was confirmed with us. In few locations, the delivery may take longer, depending on the accessibility of your location by our logistics partners.
Sometimes, delivery may take longer due to bad weather, flight delays, political disruptions and other unforeseen circumstances. In such cases, we will proactively reach out to you. Please check your emails and SMS regularly for such updates.
Shipping from partner locations
To provide you with a plethora of shopping options, we have partnered with several brands. Some products in our catalogue are directly shipped from these partner locations. These are marked as “Sold by Partner” and usually take 5-8 business days to reach your doorstep.
Heavy or bulky items
Some products in our catalogue are heavy or bulky and shipped through our surface logistics partner. These orders may usually take 12-15 business days and their delivery may not be possible at a few select locations.
Furniture items
Some furniture category items in our catalogue are made especially on your request and delivery would take longer than usual. Also, delivery may not be possible at a few select locations. Please read the details available on the product page carefully before placing the order.
*Business days are defined as all working days from Monday to Saturday, excluding national and state holidays. To view the list of holidays for 2012, please click here.

Tracking

How do I track my Order ?

Email and sms are sent to you after the Order is Shipped that contains the tracking number and name of the logistics provider.
Visit the website of the logistics provider and enter the tracking number for your shipment details. Please find the list below

JaVas	http://gojavas.com
Blue Dart	http://www.bluedart.com
First Flight	http://www.firstflight.net
Aramex	http://www.aramex.com
Gati	http://www.gati.com
India Post	http://www.indiapost.gov.in
DTDC	http://www.dtdccourier.in

I used my tracking number to check the details my shipment but the information is not clear to me.

Courier companies use certain standard abbreviations and terminologies. Some of the most commonly used terms are explained below. If it didn't answer your question please call us.

In transit	Your order is on its way to your city
out for delivery	Your order has reached your city and we will attempt to deliver it today
Hold at hub	We tried delivering your order at least once and we will try again in 48 hours
RTO in transit	Your order was undelivered and is on its way back to our warehouse.

I should have received my order by now but I haven't. What do I do?

If you have the tracking information ( reference number and name of the Courier partner) please visit the courier partner's site and check for your Order. You can call the courier partner with your reference number for clarification. If you are not happy with the information, do give us a call with order number and we will be happy to help you.

Returns & Refunds

What is Jabong.com's Returns policy ?

Jabong.com's 30 Day Returns Policy

"No Questions Asked Return Policy!"

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, you can return your Order for a full refund of paid price.

We mean what we say! All you need to do is give us a call on 0124-6128000 (24X7) or drop an email at care@jabong.com within a period of 30 days, from the date of order. However, you must understand that we can't bear a loss either; so return of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!

*Please note that "Jabong.com's 30 Day Returns Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Jewellery(sold by Jabong Partners only), Swimsuits, Socks,Furniture, CDs, Pens & Books.
*Refund/ replacement for goods/ merchandise is subject to inspection and checking by Jabong team.
*Damages due to neglect, improper usage or application will not be covered under our Returns Policy.
*Some special rules for promotional offers may override "Jabong.com's 30 Day Returns Policy."
*Please note that the Cash on Delivery convenience charge and the shipping charge would not be included in the refund value of your order as these are non-refundable charges.

Are there certain categories of products which are non-returnable?

Certain items such as Inner wear, Lingerie, Fragrances, Beauty products, Swimsuits, Socks, Furniture, Jewellery (sold by Jabong Partners only), CDs, Pens & Books are non returnable.

Can I return a part of my order ?

Yes, you may return a part of the Order, in case of multiple items in an order. Any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme then special rules might apply for returns.

How long will the return process take ?

Once your return request has been placed with Customer Service, it usually takes about 72 hrs to have the product picked from your place and another 7 days to initiate refund subject to product inspection.In case you are sending the product back on your own, the delivery time would depend on your chosen courier. Once the item is received in our warehouse, it undergoes a Product Inspection which takes about 2 days. Typically the refunds are initiated within 2 days after product inspection. The receipt of the payment would depend on the mode of payment chosen by you.

How will I receive my Refund ?

a) If the payment was made by Credit Card or Net-Banking, we can either issue Jabong Credits or reverse credit to the Credit Card or credit your Net-Banking account. Jabong Credits can be utilized on a future purchase on the website.
b) If the payment made was by Cash on Delivery, we can either issue Jabong Credits or Bank Transfer. Jabong Credits can be utilized on a future purchase on the website.
c) If Jabong Credits were used to make a purchase, refund will only be issued as Jabong Credits. This can be utilized on a future purchase on the website.

How long will the refund process take ?

Typically the refunds are initiated within 2 days of Product Inspection. Receipt of the refund would depend on the mode of payment chosen by you. The expected timelines are as below:

Refund Method	Refund Receipt Time (After Initiation)
Jabong Credits	1-2 business days
Bank Transfer/NEFT	2-4 business days
Debit Card	5-7 business days
Credit Card	7-21 business days

For Debit Card and Credit Card transfers the time taken for refund depends finally on the bank. Though we would love to expedite the same, our hands are tied. Also, you can assume additional delay for nationalised banks. Banks send an sms to customers for credit amount of more than Rs. 5000 only. In case your refund is less than Rs 5000 please check your bank account or credit card account.

How do I return a product ?

You can return a product hassle free in a few simple steps. However, do give us a call and we can help you with the steps to follow in case of return
1) Place your item in its original packaging – not the Jabong.com box
2) Please mention your Name, Order Number, and Mobile Number, on the top of the box, and insert the original invoice
3) Keep the product and the package ready in case of a Jabong Pick up
4) If you are sending it on your own make sure you seal it properly
You can choose to:
(a) Schedule a pickup using our logistics partner, at our cost, by calling us , or
(b) Send it at your convenience to our address below and get a voucher for Courier charges up to a maximum of Rs 160 per kilogram of shipment.
Xerion Retail Pvt Ltd.
Returns Processing Centre – Front Office
Plot no. 109
Udyog Vihar, Phase 4
Gurgaon, Haryana, 122015

Scanned copy of courier slip needs to be emailed to us within 10 days of opening the return request.
If we have received the product through courier, but we did not receive scanned copy of courier slip within 10 days of opening the return request, then we will reimburse a flat amount of Rs 100.
(c) It may also happen that our logistics partners may not have a pick up facility available in your area, even though it may have been delivered by them. Under such circumstances we hope you understand that we may request you to send it to our address as mentioned above in 4.(b)
(d) Drop Ship - We also offer you Returns Drop Ship facility for certain locations and constantly increasing our reach. Customers from these locations who would like to return their products can visit the centers and send their returns to Jabong. This is provided to customers completely free of charge. Please get in touch with us to know if your location is served by this facility at this time.

Do you provide a pick up from home in case I want to return a product?

Yes we provide pickup from your doorstep from most cities. To know if reverse pickup is available at your location do give us a call. If reverse pickup is not possible from your doorstep we always refund you the courier charges. The refund amount for courier charges is subject to our policies.

Where do I return my product?

Please check with our customer care if we cover your city for pickup and we do in most cases. If however your city is not covered or if you wish to send the product on your own please use this address.
Xerion Retail Pvt Ltd.
Returns Processing Centre – Front Office
Plot no. 109
Udyog Vihar, Phase 4
Gurgaon, Haryana, 122015

I was charged shipping charges for my order. If I return my order, will I get back my shipping charge along with the refund?

Shipping charge would not be included in the refund value of your order as this is a non-refundable charge.

I was charged a convenience charge for my COD order. If I return my order will I get back my convenience charge along with the refund?

Cash on Delivery convenience charge would not be included in the refund value of your order as this is a non-refundable charge.

If I return a product on my own do I get back the shipping charges?

Once you incur courier charges please email us the scanned copy of the receipt within 10 days of the return. We will refund your courier charges up to a maximum of Rs 160 per kg. If you are unable to send the scanned copy of the receipt within 10 days of the return request, we will refund you a flat Rs 100 against the courier charges.
Refunds for courier charges are always in the mode of Jabong Credits which can be redeemed on your future purchase.

I was supposed to receive my refund by now but I haven't. What do I do?

We update our customers through emails at every step of the returns process so please check for the last update from us in your email. If the last update states that the refund has already been initiated please wait for the refund process to complete. Depending on the mode of refund, the time taken for the refund to reflect in your account can vary. If you haven't received any update from us please write to us or give us a call.

Drop Ship

What is Drop Ship facility?: Drop ship is a facility where customers can return their products to Jabong without paying any processing fee or courier charges.

Customers just need to visit our Drop ship centers with the product to be returned along with a Returns E-form and deposit the product at our Drop ship centers, so that the product reaches us safely.

Refunds will be initiated post inspection once the shipment reaches our facility.
Can I Drop ship my returns at certain locations for Jabong?: Jabong has launched the Returns Drop Ship facility for certain locations. Customers from these locations who would like to return their products can visit the centers and send their returns to Jabong.
Do I need to pay a fee for using this service?: No. This service is completely free of charge.
Which all locations have the Drop Ship Facility?: Jabong has launched Drop ship facility for certain cities and we are constantly increasing our reach. Please get in touch with us to know if we service your location at this time.

Exchange Policy

What is Jabong.com's Exchange policy?: Jabong.com's 30 Day Exchange Policy

"No Questions Asked Exchange Policy!"

Though we strive to give you a great customer experience each time you shop with us, if at all you are not 100% satisfied with your purchase, No Worries!!, you can buy any product in exchange to your previous order.

We mean what we say! All you need to do is give us a call on 0124-6128000 (24X7) or drop an email at care@jabong.com within a period of 30 days, from the date of order.

However, you must understand that we can't bear a loss either; so exchange of products will be accepted only if the products are returned in a saleable condition with the tags intact and in their original packaging, in an unwashed and undamaged condition. C'mon that's just fair!
Which items can I exchange?: All returnable items (except products from Jabong partners) can be exchanged. To check which items cannot be exchanged, please call our customer care number on 0124-6128000 (24X7). We are constantly working to include more and more products to our exchange list. Please note that "Jabong.com's 30 Day Exchange Policy" does not apply to Inner wear, Lingerie, Fragrances, Beauty products, Swimsuits, Jewellery(sold by Jabong Partners only), Socks, Furniture, CDs, Pens and Books.
Is exchange available in my area?: Currently exchange is operational in areas where we can arrange pick up. Please give us a call on 0124-6128000 (24X7) to check if exchange is available in your area or not. We are working constantly to bring exchange in your area.
What items can I buy in exchange?: Any product/s (except from Jabong partners) can be bought in exchange. The final price of exchanged products should be equal to or more than the price of returned items.
How soon can I expect the exchanged product?: Exchanged product is dispatched as soon as the returned item/s has passed product inspection. Generally we won't take more than 72 hours after the pickup of returned item/s is done. In case of any unexpected delay, we will keep you informed by email and SMS.
Can I exchange my product for an item of lesser value?: No, your exchange order value should be equal to or more than the return item/s value.
Will I be charged for exchange?: There is no charge for exchange. All you need to do is to return the original item and exchange it for an item/s of same or higher value. In case you choose an item of higher value, you can pay the differential amount as cash on delivery (COD). COD charges will be applicable. On products belonging to the Jabong.com Add-on program, nominal shipping charges will be applicable. COD and shipping charges are non-refundable.
Can I buy multiple items in exchange for a single product?: Yes, you can buy any number of items in exchange provided the final price of exchanged products should be equal to or more than the price of returned items.
Can I re-exchange?: If you are still dissatisfied with the product, you can again exchange the product for any item (covered in exchange policy).
Can I cancel the exchange?: If you wish to cancel your exchange order, get in touch with Customer Care as soon as possible with your order number. As long as your order has not been dispatched we can cancel it and refund your amount in form of Jabong Credits.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact Customer Care to inform them of the same. Refunds will be processed as per our Return policies. Any Jabong Credits used in the purchase of the Order will be credited back to your account.
Is exchange applicable if my delivery and return addresses are different?: Yes. Please get in touch with us if we can arrange for pickup in your area. Currently exchange in not operational in areas where we cannot arrange pick up. We are working constantly to bring exchange in your area.

Jabong Credits

What are Jabong credits?: Jabong Credit is an outstanding credit which gets accumulated in your account. If you happen to return any item we can refund you in the form of Jabong Credits. You can then use this credit for your next purchase. What you would absolutely love about Jabong Credits are its ease of use and flexibility!
How can I access my Jabong credits?: You simply need to you login to access your Jabong credits in your My Account -> Jabong Credits section . Jabong Credits are associated with an account. Kindly make sure you login to the relevant account.
Can I use my Jabong Credits multiple times?: Yes, you can use your Jabong Credits multiple times in any denominations till they are exhausted.
What is the validity period of Jabong Credits?: From the date of issuance , Jabong Credits are valid for a period of 1 year
Can I use my Jabong Credits partially while paying for an order?: Yes, you have the option to partially pay for your order. For example: An order value worth Rs.1000, you can choose Jabong Credit worth Rs.600 and you can pay the remaining amount worth Rs.400 through any other available mode.
What products can I purchase with the Jabong Credits?: You can use Jabong credits to purchase any product across all categories. Moreover it is also applicable on discounted products.
Can I use Promotional/ Discount voucher along with my Jabong credits?: Yes, Jabong Credits gives you the flexibility to combine either a Promotional or a Discount voucher. However at present Jabong Credits cannot be used with Bank specific coupons
Are there any coupons on which Jabong credits will not work?: Unfortunately, at present Jabong Credits cannot be used with bank specific coupons.
I have used Jabong Credit as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?: Unfortunately no, if full or partial Jabong Credit was used for an order purchase, the only mode of refund is Jabong Credits.
Can I purchase Jabong Credits?: Unfortunately no, Jabong Credits cannot be purchased. Jabong Credit is an outstanding credit which gets accumulated in your account. If you happen to return any item we can refund you in the form of Jabong Credits. You can then use this credit for your next purchase.
Can I transfer my Jabong Credits to another account?: Unfortunately no. To keep your credits secure Jabong Credits are not transferred or interlinked with any other account. The credit available can only be used with the original account on which it was issued.
How will I come to know that I have received my Jabong Credits?: Communication via email & sms will be sent whenever a credit (refund) or debit of Jabong Credit (usage of existing Jabong Credit in a new Order) in your account is transacted.
I was informed that I have been refunded through Jabong Credits but I cannot see it in my Account.: If at all this happens, don’t worry. We will take care of it. All you need to do is simply give us a call or email us at care@jabong.com. We would be happy to help.
Can I convert my Jabong Credits into Cash ?: Once credited into your account, Jabong Credits are not redeemable into cash.

Gift Cards

How can I use my Jabong Gift card(s)?: You simply need to register with Jabong to be able to use your Gift Cards. For ease of access your Gift Card value is converted to Jabong Credits which you can use at your discretion.
How do I convert Jabong Gift card value to Jabong Credits?: You can go to www.jabong.com/customer/credits/gift_cards page or log-in to My Account>>My Jabong Credits to validate and convert your Gift Card Value to Jabong Credits. Your card value would be converted into credits instantly.
How can I purchase a Gift Card?: You can purchase gift cards from various e-gift websites
Can I purchase a gift card for any denomination?: You can purchase a gift card for a minimum of Rs. 500/-, and thereafter in multiples of Rs. 500/-
What is the validity of my gift card(s)?: From the date of issuance , all the gift cards are valid for a period of 1 year.
What products can I purchase with gift cards?: You can use your Gift Card(s) to purchase products across all categories. Moreover it is also applicable on discounted products & special offers.
Can I use my gift card credits in any denomination in multiple order?: Yes, you can use your Gift Cards credits multiple times till they are exhausted.
Can I combine/add multiple gift cards to my account?: Yes, you can combine/add multiple gift cards to your account
Can I pay partially through gift cards while placing an order?: Yes, you can pay partially from the gift cards for any order since your gift card value is converted to Jabong Credits. For example: An order value worth Rs.1000, you can choose to pay via Jabong Credits worth Rs. 600 and you can pay the remaining amount worth Rs.400 through any other available payment mode.
Can I make part payment by Gift card credits and remaining by Store Credits?: For payment, firstly Gift Card Credits will get deducted till they are exhausted, thereafter Jabong Credit can be used.
How can I check the remaining balance in my gift card?: Simply login to your Jabong account to access your gift card credits under My Account-> My Jabong Credits section.
I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?: Unfortunately no, if full or partial Gift Card was used for an order purchase, the only mode of refund is Gift Card Credits.
I entered the code, but it is showing error as invalid code: Please re-check the code you have entered. If you have received the code through an e-mail, please copy-paste the code and try again
Can I use any promotional/discount voucher along with my gift cards?: Yes, Gift Card gives you the flexibility to combine either a Promotional or a Discount voucher. However at present Gift Card credits cannot be used with Bank specific coupons
Can I transfer Gift card credits to any other account?: Unfortunately no. To keep your money secure jabong credits earned via Gift Cards are not transferred or interlinked with any other account. These credits are available to only be used with the original account on which it was issued.
Can I convert gift cards into cash?: Once purchased, Gift Cards are not redeemable into cash.
I entered the code, but it is showing error as Expired: Please re-check the code you have entered. From the date of issuance, all the gift cards are valid for a period of 1 year.

Miscellaneous

Registration

Do I need to register to shop?: It is not necessary to register with us to shop. However, Registration with us help speed up the ordering process for you and allows us to keep you informed about your orders and refund through email. You will only be able to avail the benefits of Jabong Credits by logging in using your registered email ID.
By registering, will I automatically receive marketing emails from you?: Registering with us does not automatically subscribe you to our newsletter. If you don't wish to receive our newsletter just click on the unsubscribe link in the newsletter.
What do I do if I have forgotten my password or my password does not work?: If you have forgotten your password, we will need to reset it for you. Please click here to reset your password
Do I need to type my address everytime I order?: Address once used will be saved in My Account -> Address book link. You can go to your Address Book and modify your default Shipping (delivery) address and Billing address.
You can also add more addresses using Add a new address button.
You can select any of the addresses instead of typing the shipping address while you are ordering.

Everything else!

The item I bought is now available at a lower price. What do I do?: Unfortunately there is not much that can be done now. Please subscribe to our newsletter and 'like' us on Facebook to know of the latest styles and all the current deals.
I see similar items with different prices. Why so?: It is possible to have similar items with different prices. Price of an item depends on numerous factors. If you want to get hold of the best deal please click on the Offers tab.
Can I place a bulk order for an item(s)?: In order to place a bulk order please drop a mail to sales@jabong.com with your requirements and the concerned team would get back to you.
I would like to display my products on your site. How do I get in touch?: Please drop an email at partners@jabong.com and the concerned team would get back to you.

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