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How do I place an order?
Didn’t receive any communication? OR Facing Issues while placing order? OR Website hung up at the payment page? OR Order was not successful? You can always place your Cash-On-Delivery order over phone with our available customer care executives at 0124-6128000.
I was charged handling fee for my order. If I cancel my order, will I get back these charges along with the refund?
Refund of handling charges varies as per the following -
1. If you cancel your order before it has been shipped, we will refund the handling charges. However, if your order has been shipped, the handling charges will not be refunded.
2. If you cancel some items in your order before shipping, we will refund the charges in proportion to the number of items in the order.
3. If your order is subsequently cancelled by Jabong, we will refund your handling charges.
How can I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you won't be able to add or remove a product to/from your order. But you can place a new order for the desired products.
Once you have placed your order, you cannot change the delivery address/phone number / Email id . However, you may cancel your order and place a new one with the preferred address/phone number / Email id
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all your orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
I have placed my Order! What's next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You can also track your order through our website or app by visiting ‘My account’ section.
Please note: It sometimes takes upto 48 hours for the tracking to be updated after an order is placed.
How will I know if order is placed successfully?
When your order is confirmed:
We will send you a message. Do check your phone. We will put through an e-mail with the details of your product. Be sure you go through that.
You can also check the order in the "My Accounts" tab.
I had purchased multiple products in an order. Do I need to pay COD charges every time if the delivery time is different?
No, you don't have to pay COD charges every time if the delivery time is different for different items in the order. It is collected only when you receive the first product of your order.
How can I change my billing address?
You need to login into your Jabong account, where you can change the address under my account section >>profile>> saved addresses >> billing address and also can update new information related to your profile.
How do I cancel my order?
Please follow the steps below to raise a cancellation request.
1. Visit 'My orders' from Hi, Customer section on the top right of your Jabong home page.
2. Select 'Order Details' against the order that you wish to cancel.
3. Click on 'Cancel Order' , and you will be redirected to a page where you can select the reason for cancellation and submit your request.
4. You will receive an email & SMS confirming cancellation of your order.
What are the cancellation timelines?
There are two stages where the cancellation requests have different timelines.
1) If you raise cancellation before getting the dispatch message, the request will be processed within 24 hours.
2) If you raise cancellation request after getting the dispatch message, we will try our best to cancel the shipped/dispatched item. However, please note that we cannot guarantee cancellation for the item(s) that have been dispatched. In case delivery is attempted, we request you to deny acceptance.
If I cancel my order, how will I get my refund?
Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and used Jabong Vouchers in it, the amount will be refunded in the form of a Jabong Voucher within 24 hours. If you have any existing Jabong Voucher in your account, the value of the same will be updated. Else, a new Jabong Voucher will be issued.
2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Jabong Voucher, if any, will be refunded in the form of a Jabong Voucher within 24 hours. If you have any existing Jabong Voucher in your account, the value of the same will be updated. Else, a new Jabong Voucher will be issued.
How can I cancel one/few products from my order?
You can cancel one/few items from your order by clicking on “My Orders” section of your Jabong account and then select the item(s) you want to cancel.
Do you take orders over phone?
Can I return (a part of) my complete order at the time of delivery?
Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchange policy for more information.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we will initiate refund within 2 business days of your request.
The expected timelines are as below:
- Net-Banking - 7 business days
- Debit Card /Credit Card - 7 business days
What happens to the Jabong Vouchers deducted from my account for an unsuccessful order?
We understand how important Jabong Vouchers are for our shoppers. Just in case your order was not successful but Jabong Voucher has been deducted from your account, it will be credited to your account within 24 hrs. Please reach out to us in case of any discrepancy. In the end, we are happy to see you happy!
Can I place a bulk order for an item(s)?
No, Bulk orders cannot be placed through Jabong.com as the website only caters to end customers.
How do I do a trial of the product I purchased?
Can I add an item to my order after I have placed my order?
Unfortunately no, however you can simply place another order.
How do I return a product?
In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.
To return a product in your order, just follow the simple steps below:
1. Sign In- Sign in with your registered email ID or social ID (facebook or google+)
2. Select My Order- Select My order from Jabong Hi, Customer Drop down list.
3. Click on Order Details- Click on Order details against the order you wish to return partially or fully.
4. Click on Return- Click Return against the product you wish to return.
Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.
I was charged handling fee for my order. If I return my order, will I get back the handling charge along with my refund?
If you return an order delivered to you, handling charges will not be refunded.
Can I change the mode of refund after raising a refund request?
No, As per the company policy once a type of refund mode is opted for by the customer, a request for change in refund mode will not be entertained
I can no longer use Jabong Credits as a refund mode. Why?
If I use partial Jabong credits and then do online payment, will I still get refund in form of partial JC and partially in my credit/debit account?
As per the new company policy, we will be refunding the Jabong credits in the form of Jabong Voucher with 10% additional value. This voucher will be valid for one year from date of issue. The rest of the amount will be refunded back in the account / debit card / credit card whichever mode was used to make the payment.
If I use partial Jabong voucher and then do online payment, will I still get refund in the form of partial JV and partially in my credit/debit account?
Yes, we will be refunding the Jabong vouchers in the form of Jabong vouchers. Rest of the amount will be refunded back in the account/debit card/credit card whichever mode was used to make the payment.
If I am not able to provide my bank details, how will I get my refund?
Do not worry, your money is safe with us. We will mail you a link where you can provide your bank details. Once we get the bank details, we will refund your money within next 2 to 3 business days.
Will I get complete refund against my order?
If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you by the seller. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.
In case of cancellation
If the order is not shipped
Jabong Voucher/Discount Vouchers/Gift Cards
In case of Return
Jabong Vouchers/Discount vouchers/Gift cards
How can I share my bank details?
You can share your bank details on link below:
You will be taken to form where you have to fill following details:-
Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Neither Jabong nor the seller will be liable for refund done to incorrect bank account because of error occurred while filling form.
Where do I self ship my returns?
In case your area is not serviceable and you have to self ship the product(s), please send the product(s) to the address given below -
Jabong.com, Returns Processing Centre,
Novarris Fashion Trading Private Limited.
Plot no. 82A,Sector 18,
Gurgaon, Haryana - 122015
Note: Courier charge refund will be equal to the amount mentioned on the courier slip or in proportion to the product weight (up to a maximum of Rs. 160/kg), whichever is minimum.
What is Jabong's Return/ Exchange policy?
Jabong offers a ’15 DAYS FREE RETURN / EXCHANGE SERVICE’. The policy allows customers to raise the return/exchange request of a product within 15 days of its delivery. We also accept partial returns so that you can raise a return request for one or other products. Our exchange service is absolutely free.
1. Please make sure that products are returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
2. Please note that any product along with a free gift/ combo must be returned in its entirety.
To know whether Return/Exchange is available on your product, look out for "15 Days Free Return/Exchange" on the product page.
WE DO NOT ACCEPT RETURN/EXCHANGE FOR:
1. Inner wear, Lingerie, Swimsuits, Socks
2. Fragrances, Beauty products
3. Anklets, Bangles, Earrings, Bracelets, Brooches, Pendants, Necklaces and Rings
4. Bundled items exchange
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
Are there certain categories of products which are non-returnable?
For hygienic purposes, our returns policy does not apply to inner wear, lingerie, fragrances, beauty products, jewellery (sold by Jabong Partners only)
To know whether return is available on your product, look for "15 Days Free Return/Exchange" sign on the product page.
Can I return a part of my order?
How long will the return process take?
We make every effort to simplify the return process.
How will I receive my Refund?
The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.
|Payment Mode||Refund Mode||Time needed for refund|
|Credit Card/ Debit Card/ Net banking||Refund back to Credit Card/ Bank Account - Payment Gateway Mode||Payment Gateway: 7 business days|
|COD||Customer can provide bank account details to get the refund||
Bank transfer : 4 business days
|Wallet||Same wallet refund||7 business days|
|Jabong Voucher||Jabong Voucher||1 business day|
|PhonePe Wallet||PhonePe||1 business day|
P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check email or SMS for complete details.
The time taken for refund to reflect in your bank account may also depend on your bank.
How long will the refund process take?
|Payment Method||Refund Receipt Time (After Initiation)|
|PhonePe Wallet/UPI||1 business day|
|Jabong Voucher||1 business day|
|Bank Transfer/NEFT||2 business days|
|Debit Card/Credit Card||7 business days|
|Wallet||7 business days|
When I return my order, will I get refund for COD charges as well?
The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.
I was supposed to receive my refund by now but I haven't. What do I do?
Do I need to register to shop?
We are always happy to welcome you as a guest shopper, and it is not necessary to register with us to shop on Jabong. However, registration will only help to enhance your shopping experience with Jabong. Also, we are able to keep you informed about your orders and refunds through email. You will be able to avail the benefits of Jabong Vouchers by logging in, using your, registered email ID.
What do I do if I have forgotten my password or my password does not work?
Do I need to type my address everytime I order?
No! You don't need to type the address every time you place an order, and we dont forget our customers! An address once used will be saved in My Account -> saved addresses link. You can go to your saved addresses and modify your default Shipping (delivery) address and Billing address.You can also add more addresses using 'Add a new address' button. You can select any of the addresses instead of typing the shipping address while you are ordering.
Save time, Keep shopping.
By registering, will I automatically receive marketing emails from you?
Will I get notifications on new arrivals, deals and discounts?
You’ll be notified of all the offers via emails sent to your registered email id.
My area is not serviceable for return, how do I return my order?
In the rare case that your city is not available for reverse pick up, you can SELF SHIP i.e. you can courier the product(s) in the original packing along with the invoice, to the address mentioned below-
Xerion Retail Pvt Ltd.
Returns Processing Centre
Khasra no. 135, Sec – 28, Dwarka
Bamnoli village, New Delhi – 110077
Can I return a part of my order?
Customer satisfaction is our top-most priority. You may return a part of your order, in case of multiple products in your order. However, on account of the product being returned, all components of the product as well as complimentary gifts or products that came along with the original product, must be returned.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme, then special rules might apply for returns.
What if your payment doesn't get through?
In case of a payment failure, please check-
· Account details, billing address, password (for Net-Banking) that you entered on the payment gateway
· Internet connection
Seriously, you don't need to panic at all when you are shopping on Jabong,com because in case there is any glitch, we are always there for you:
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days*.
*The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
Feel free to Reach us:
You can email us on firstname.lastname@example.org or please give us a call with your order number for any clarification.
Why isn't Cash on Delivery available to me?
Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner. Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
Also, please note that COD as a mode of payment is not accepted for certain items like furniture. We have several other modes of payment for you to choose from. Please visit the question: What payment methods does Jabong accept?
How do I check my order history if I don’t have a Jabong account?
Every time a customer places an order with us, an automatic Jabong account is created with the same Email Id as was used to place the order. This is done to facilitate the use of our several online services at the convenience and disposal of the customer.
Therefore, to access your Jabong account, click on 'Forgot Password' at the 'Sign Up' page. An email will be sent on your email ID where you can reset the password.
For your understanding, please follow the illustration below:
STEP 1: Click on 'Sign-In' at the Sign Up page.
STEP 2: Click on 'Forgot Password'
Do you allow exchanges?
Yes! Of Course! We offer a one time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. All you need to do is, just follow the process outlined here and place a new order on Jabong.com.
*There are certain limitations to exchange. Please read further for details.
1. Size Exchange is not allowed for certain categories and product sold by Jabong Partners.
2. Size Exchange can be availed only once on a product in an order.
3. Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.
4. Exchange for bundled products is not allowed.
What is the exchange process & how soon can I expect the exchanged product?
Below is our elaborate exchange process.
Step 1: Product Pick Up
Our field executive will pick up the return product from your address within 5 days of your raising a request. Please ensure that the product is unused and in its original packaging with all tags intact.
Step 2: Product Quality Check
Once the product reaches our warehouse, usually within 7 days, a quality check will be performed within 2 days.
Step 3: New Product Dispatch
The new order shall be dispatched within 48 hours post a successful product inspection of the returned product(s). We shall also keep you updated via Email and SMS.
Can I cancel the exchange?
Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Please visit our FAQ on 'How can i cancel my order'.
Can I buy multiple items in exchange for a single product?
Unfortunately, that may not be possible. We would love to allow multiple product exchange but our logistics process is such that we have to restrict to size exchange of the already bought item only.
Therefore, if you wish to return a single item in exchange for multiple items, please return the item and place a new order. Please note that exchange wll be done at the special price of the product.
What is Jabong's Exchange policy?
Jabong.com offers its customers a ’15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited.
Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
Please note that any product along with a free gift/ combo must be returned in its entirety.
To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page.
WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items-
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
How do I exchange a Product?
Now exchange is just a few clicks away!
Follow below steps to exchange your item for a different size.
Please note: Exchange can only be availed against the sizes available at Jabong.
Once you have raised an exchange request, you will receive an email confirmation on your registered Jabong email ID containing timelines of pickup. In the case of pickup, our logistics partner may send you a sms intimating about the same.
Any hidden charges for exchange I should know about?
Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery.
Which items can I exchange?
We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only). Also exchange policy is not applicable on bundled items. We are constantly working towards including more products to our exchange policy list, to serve you better.
Is exchange available in my area?
Where are my Jabong credits? What are Jabong Vouchers?
Due to change in company policy, the existing Jabong credits in your account have been converted to Jabong Voucher. As a special token for our customers, we have given a top-up of 10 % on the total Jabong credits in your account. This voucher will be valid for 1 year from the date of issue.
How long will it take for Jabong Voucher to reflect in my account after I raised return request
It typically takes 48 hours for Jabong Voucher to reflect in your account after confirmation of return request.
Can I exchange my Jabong Voucher for cash or transfer to my bank account instead?
Sorry, Jabong Vouchers cannot be transferred into cash or bank account. These can only be used as discount vouchers for shopping on Jabong.com
What products can I purchase using Jabong Vouchers?
You can use your Jabong Voucher to purchase any item(s) listed on Jabong.com
How do I use the Jabong Voucher?
Simply tap/click on ‘Apply voucher’ in your cart on check-out, to apply your Jabong Voucher. You can also find this coupon on Jabong.com website in My Account > Coupons.
If my Jabong Voucher does not cover the entire billing amount, how shall I pay the remaining amount?
You can pay the remaining amount with any of the other valid payment modes, including Net-banking, Debit Card or Credit Card, Wallet or COD
What if I use the voucher for an order of smaller amount?
No worries. We will send you a new voucher, with the remaining balance. The new voucher will have a validity of 1 year from the date of issue.
How many times can I use my Jabong Voucher?
Jabong Voucher can be used to shop till the total amount gets used up. Each time you use some value from the discount voucher, you will be issued a new voucher with the remaining balance.
Is there any validity date for Jabong Voucher? If yes then till when it is valid?
Yes, Jabong Voucher is valid for 1 year from the date of issue.
Can I give my Jabong Voucher to someone else?
No, the Jabong Voucher is associated with your account/user ID and thus can only be redeemed by you.
Why doesn’t my Jabong Voucher work?
If you are unable to redeem your Jabong Voucher, try the following.
I tried everything still Jabong Voucher doesn’t seem to work.
Don’t worry, we are here to help. Just give us a call at our Customer Care Helpline.
What if I cancel/return the order? Will I get my voucher back?
Yes, if you have exhausted the entire Jabong Voucher and returned the entire order, a new voucher of the same value will be issued to you with 1 year validity from the date of issue. However, in case of partial payment through Jabong Voucher, the value of the existing Jabong Voucher would be updated.
What if I cancel/return some items from the order? Will I get refund on my voucher?
Yes, payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued. The new voucher will have a validity of 1 year from the date of issue.
I placed an order using Jabong Voucher but it got cancelled due to payment failure. What will happen to my Jabong Voucher?
In case of payment failure, your Jabong Voucher will become reusable within 24 hours.
I placed an order using both Jabong Voucher and COD, and now I wish to return the order. How will I get the refund?
Your money will be returned via the same modes used at the time of placing the order. As per your choice, the payment made through COD would be returned via Net-banking or Freecharge wallet (only applicable for Freecharge linked accounts). Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.
I placed an order using both Jabong Voucher and credit card/debit card/net-banking, and now I wish to return the product. How will I get the refund?
Your money will be returned via the same modes (Jabong Voucher + Credit Card/Debit Card/Net-banking) used at the time of placing the order. Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.
I placed an order using both Jabong Voucher and a wallet, and now I wish to return the product. How will I get the refund?
Your money will be returned via the same modes (Jabong Voucher + Wallet) used at the time of placing the order. Payment made through Jabong Voucher will be refunded in form of Jabong Voucher within 48 hours. If there is an existing Jabong Voucher in your account, it will be updated. Else, a new Jabong Voucher will be issued.
What is Jabong’s shipping policy?
We strive to deliver your orders at your doorstep as swiftly as possible, in accordance to our Shipping Policy.
Refund of handling charges –
Are there any shipping charges?
You can enjoy free shipping on all orders above INR 999. A handling charge of INR 99 will be applicable on all orders of INR 999 and below. Also, for COD orders, an additional charge of INR 29 will be levied, irrespective of the order value. This charge is over and above the handling charge.
The handling charge will be clearly mentioned on the checkout page before you make a payment and it is also printed on the shipping label that comes along with the package.
My order value became less than/equal to INR 999 after I applied a voucher/offer. Will I be charged a handling fee?
Yes. The handling charges are levied on the final order value after applying any coupon or voucher discounts.
Will I get a call before delivery is attempted?
The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
I was not home when the courier person tried to deliver the order. How can I get my order now?
The field executive will make no less than 3 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.
P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.Refund, if applicable will then be initiated within 4-5 business days.
Which courier company will deliver my order? Can I choose my preferred courier company?
To assure you the best possible service, we have a team of trust-worthy courier partners, who work hard round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
The delivery time committed for my order is over now. What do I do?
We suggest you to please call our customer care representative or write to us on email@example.com and we will contact you with a possible solution at the earliest.
How can I check if Jabong delivers to my PIN code?
Click/tap on the CHECK DELIVERY DETAILS on the product page and enter your area Pin code in the space provided. You will get the estimated delivery date and availability/non availability of Cash on Delivery for the product. If Jabong is not covering your Pin code currently, do keep checking back after some days as these are frequently updated.
How long will my order take to arrive?
Why is the delivery time different for different products?
Will I receive my order in a single package?
Can I expect delivery on all days of the week?
You can expect delivery of your order on business days. Business days are defined as all working days from Monday to Saturday, excluding national and state holidays.
Why did I receive a partial Order?
We are sorry that you had to experience a minor glitch but please check if your order contains items with different delivery time. Items with different delivery time are shipped to you separately, so please don't worry, your item is on its way!
The expected time and date of delivery would be dutifully communicated with you on your registered phone number and email id, unless the order is cancelled on your part.
Alternatively, in the rare circumstance, when seller is unable to fulfill your order, your payment will be refunded at the earliest.
I am going out of town. Can you expedite my delivery?
What is PhonePe wallet?
PhonePe wallet is RBI approved UPI (Unified Payment Interface) that can be used on Jabong and any other PhonePe partner. It is an easy-to-use prepaid method for -
What is UPI?
Unified Payment Interface (UPI) is a payment system that has been developed by the National Payments Corporation of India. With UPI, you can pay directly from your bank account to different merchants, including Jabong. All you need is your mobile number or VPA, thus saving you the hassle of typing account number or IFSC code.
What is VPA?
Virtual Payment Address (VPA) is an address that is given to UPI users. It links the user’s identity with his or her bank account. Thus, you do not need to enter your account details every time you make a payment from your bank account to Jabong.
How do I create my PhonePe account on Jabong?
You can sign up for PhonePe account in three easy steps that are given below-
I already have a PhonePe account, how can I link it with my Jabong account?
To link your PhonePe account-
I have created/linked my PhonePe account. How can I place an order using my wallet balance?
Great! If you have created or linked your PhonePe account on Jabong, the wallet will be available under ‘Payment Options’ on the payment page while placing an order. You will get an option to select PhonePe and make payment.
I have multiple Jabong accounts. Can I link these to the same PhonePe account?
Yes, you can link multiple Jabong accounts to one PhonePe wallet account.
How do I check my wallet balance?
To check your wallet balance simply login to your Jabong account and click/tap on 'My Account' or ‘PhonePe wallet’. Your available balance will be visible under ‘PhonePe Wallet & Coupons’.
Moreover, you will be able to view your wallet balance when you select PhonePe on the payment page while placing an order.
I want to cancel/return an item purchased using the PhonePe wallet. How and when will I get my refund?
If an order is cancelled before it is shipped, refund will reflect within 48 hours in your PhonePe wallet account. However, if an order is cancelled after it is shipped, refund will be initiated after the product reaches our warehouse and will reflect within the next 48 hours.
Payment made through PhonePe wallet will be refunded to your PhonePe wallet account within 1 business day post refund initiation. Refund will be initiated after a successful quality inspection once the returned item reaches our warehouse.
What will happen to my money deducted from PhonePe wallet for an unsuccessful/invalid order?
In case of unsuccessful or invalid order, wherein payment is received at our end, your money will be immediately refunded to your PhonePe wallet.
I cannot see my Jabong refund in my PhonePe account. What should I do?
Your money will reflect in your account within 24 hours of refund initiation. We request you to check your PhonePe wallet and linked bank account for the refund amount. If you have still not received the refund, we request you to get in touch with PhonePe customer support.
Can I transfer my PhonePe wallet balance to my bank account?
Yes. You can easily transfer your PhonePe wallet balance to your linked bank account through Jabong.
You can withdraw a maximum of Rs. 5000 from your wallet balance into your bank account.
What are the limits that apply to the transactions conducted via PhonePe wallet?
The following limits apply-
|Wallet balance at any point of time||Rs. 10,000|
Wallet top-up per transactionMonthly wallet top-up
Rs. 20,000Rs. 20,000
Balance withdrawal to bank account
Per transaction withdrawalMonthly withdrawal
Rs. 5,000Rs. 25,000
Daily purchase limitMonthly purchase limit
Rs. 10,000Rs. 20,000
Can I change my PhonePe account linked with Jabong?
No, this functionality is not available at the moment. In case you have any query regarding PhonePe, you can get in touch with us at our customer care helpline.
How do I receive my INR 500 Welcome Voucher from Jabong.com?
When you register with your e-mail at Jabong.com, you will receive a Welcome e-mail with a unique voucher code. Please use the SIGN UP NOW link to sign up. You can use this voucher on both discounted and non-discounted products.
Important: We have temporarily deactivated Welcome Vouchers with effect from the midnight of 10th Dec, 2016.
What is EMI payment option?
EMI is a payment option that is available for customers using credit cards issued by the following banks:
The credit card issuing bank charges interest per EMI transaction. The interest rates are decided by the bank and are displayed during the payment process. No processing or convenience fee is charged on EMI transactions.
I am not able to see the EMI option on the checkout page. Why?
You will be able to see the EMI option on the payment page if your order is eligible for EMI, which means that the order value is greater than or equal to Rs. 3,000
EMI option is facilitated by the card issuing bank and the eligibility, payment plan and refund rules are solely on the internal discretion and approvals of the bank.
How do I make payment using EMI (Credit Card) option?
To use EMI payment option –
What if my credit card issuing bank rejects EMI conversion?
In case bank rejects EMI conversion, customer needs to pay full amount of transaction to the bank. Providing EMI facility is at sole discretion of the issuing bank. In case of any doubts, please reach out to your bank.
Why is total transaction amount debited from my credit card? Why is the transaction amount not converted into EMI in 7 working days?
Conversion of transaction into EMI is at the sole discretion of card issuing bank and can also be rejected in some unfortunate circumstances. Kindly contact your bank in case the paid amount is not converted to EMI within 7 days.
In case I cancel or return some items/complete order, how will refund be done?
Our refund process remains the same. Refund will always be returned to the source credit card. In case of partial refund, the refund will be on the basis of item value. The decision of continuation of EMI in case of return is at the sole discretion of the card issuing bank.
How do I pay for my COD order?
You can pay for Cash on Delivery orders by cash or by Credit/Debit card if the delivery person is carrying ‘card swipe POS machine’.
In compliance with the guidelines issued by the Ministry of Finance, our delivery executives will be unable to accept Rs. 500 (old) and Rs. 1000 notes effective 09 November, 2016.
What payment methods do you accept?
We have various payment options to give you a delightful shopping experience. These are -
*Conditions- Available on purchases of up to a limit of INR 10,000. A non-refundable convenience charge of INR 29 is levied on Cash on Delivery purchases.
-For certain products with high value (more than 10,000), only prepaid options are available.
What happens if my debit/credit card has been compromised while making a payment online?
We do not collect or store your debit/credit card information. If you suspect any such thing, then please report this to your bank immediately.
What is Jabong's pricing policy?
Is it safe to shop online using my Debit card or Credit Card?
We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
So be assured, it is completely safe to use your bank debit/credit card on our website.
Is there a charge for Cash on Delivery purchases?
We charge a nominal convenience charge of Rs 29 on Cash on Delivery purchases. The amount is stated while placing the order and can also be viewed in all order related emails. This charge shall not be levied if the purchase is made via any prepaid mode such as Debit/Credit card, Wallet or Jabong Vouchers.
Is there a purchase limit for a Cash On Delivery purchase?
How can I pay if COD option is not available on my address?
Are there any hidden charges?
Jabong is a marketplace platform where we connect sellers with buyers.
The prices listed by the sellers on the platform for all items are final and inclusive of all taxes. The prices you see on the product page is exactly what you pay.
Delivery charges may be extra depending on factors such as the type of item, your delivery location, the seller policy etc. Please check the policies of individual sellers for their details.
What should I do if my payment fails?
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on firstname.lastname@example.org or give us a call, with your order number.
I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?
Why isn't COD available to me?
Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner.
Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
Also, please note that COD as a mode of payment is not accepted for certain items like furniture.
We have several other modes of payment for you to choose from. Please check ‘What all modes of payment does Jabong accept?’
Why am I being charged VAT on my order?
Value Added Tax (VAT) is an indirect tax under the Indian taxation system that is collected from customer, and paid to the state government.
The VAT amount, if applicable, can be viewed on the cart/checkout page.
Will the VAT amount be refunded in cases I return/cancel my order?
We offer you instant gratification with your every purchase! We hate to see you cancel/return your order, but promise to lend you a hand, till the very end.
On return/cancellation of an order, the refund amount, including the VAT collected would be refunded, in its entirety. However, in case of partial returns, the VAT amount charged corresponding to that particular item(s) shall be refunded.
What is a promo voucher?
What is the minimum order value for application of promo vouchers?
What products can I purchase with the promo vouchers?
Can I use a voucher more than once?
Is there validity date for promo voucher?
How do I use a promo voucher?
After adding items to your bag, apply voucher in the Shopping Bag Summary (as shown below) before placing order.
Why doesn't my promo voucher work?
I tried everything still voucher doesn't seem to work.
Is my Promo voucher amount refundable?
Unfortunately no. Promo voucher amount can neither be refunded nor encashed.
What is Jabong’s Refer and Earn Program?
The Jabong's Refer and Earn program lets you invite your friends to join Jabong. Your friend will receive an Rs. 400 voucher when he/she downloads the Jabong app and signs up using your unique referral code. You (referrer) will receive Rs. 400 voucher in your account when your friend (referred) makes the first purchase on Jabong app.
How can I refer Jabong.com to my friends?
Open our Jabong app and login to your account and click on Invite and Earn. Here you can see your unique Referral code that you can share with your friends and invite them to download the Jabong app using this code.
Your friend will receive Rs.400 voucher via email on the email id used while signing up on Jabong Mobile APP. The details of this voucher are:
Note: Referral benefits are not applicable for existing Jabong users. Your friends must not have installed the Jabong App on any of their mobile device before. Also, a sign up with a different email address using the same device will not qualify for referral program.
When and how will I get the referral benefits?
When your friend (referred) makes his/her first transaction on the Jabong app, an Rs. 400 Jabong Discount Voucher will be given to you within 25 days of the delivery of your referred friend’s order. The voucher is applicable on a minimum purchase of Rs. 401 and is valid for 90 days. For other terms and conditions on the referral program, please visit http://www.jabong.com/jrp_termsandconditions/.
Are there any limitations on the usage of this voucher that the referrer gets?
Yes. Please go through the terms and conditions given below –
My referred friend made a purchase on Jabong, but I did not get the voucher. Why?
Please note that the Jabong Invite and Earn program is only applicable for app users. If your friend makes the first transaction on desktop, it would make you ineligible to earn the benefits of the referral program.
Moreover, the referral benefits are not valid for existing Jabong users, your friend must not have installed the Jabong app on any of their mobile device before. A sign up with a different email address using the same device will not qualify for referral program.
My referred friend made a purchase, however the order got cancelled. Will I still get my referral benefit?
No. The Jabong Discount Voucher is given to the referrer only on referred friend’s successful orders on the app. As Cancelled/ Returned/Exchanged/Non-Delivered orders are not successful orders, you will not be eligible for the referral benefits.
My referred friend made a purchase on the Jabong app, but he/she did not use the voucher. Will I get my referral benefits?
Your friends may or may not use the Rs. 400 voucher for the first order on the Jabong app. It will not impact your eligibility and you will be given the referral benefits provided all terms and conditions are satisfied.
Is there a limit on the number of invites I can send?
Yes, the referral code is valid for only 20 successful sign ups on the Jabong app.
How do I track my Order?
To keep a track of your order, use our Track Order facility on the top right side of our home page.
Track order via SMS-
Send OS(space)(last five digits of your order number) to 9949933333.
Example: OS 12345 where 12345 are the last 5 digits of your order number.
You can also refer to the email and SMS sent by us to track the movement of your order.
I used my tracking number to check the details of my shipment but the information is not clear to me.
|In transit||Your order is on its way to your city|
|out for delivery||Your order has reached your city and we will attempt to deliver it today|
|Hold at hub||We tried delivering your order at least once and we will try again in 48 hours|
|RTO in transit||Your order was undelivered and is on its way back to our warehouse.|
For further queries, don't hesitate to reach out to us on our customer care helpline (0124-612 8000) . We are always happy to assist you
I should have received my order by now but I haven't. What do I do?
We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.
If in case you can't find any notification from us and the promised time is over, please write to us at email@example.com and we will provide you with a solution.
The item I bought is now available at a lower price. What do I do?
I see similar items with different prices. Why so?
Can I place a bulk order for an item(s)?
I would like to display my products on your site. How do I get in touch?