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What is Drop Off facility?
Do I need to pay a fee for using this service?
What is Jabong.com's Exchange policy?
Jabong.com offers its customers a ’15 DAYS FREE SIZE EXCHANGE SERVICE’ wherein you can request for a size exchange of a product within 15 days of its delivery. Our exchange service is absolutely charge free. However, the difference amount, if any, between the original product and the exchange product will be forfeited.
Please make sure that product is returned with the tags and the packaging intact, in an unwashed and undamaged condition. Refund/replacement shall be issued after a thorough quality check of the product(s).
Please note that any product along with a free gift/ combo must be returned in its entirety.
To know whether Exchange is available on your product, look out for "15 Days Free Return/Exchange" or '15 Days Free Exchange' on the product page.
WE DONOT ACCEPT EXCHANGE FOR: Typically, we do not accept return/exchange for the following items-
For certain marketing campaigns, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.
How soon can I expect the exchanged product?
Below is our elaborate exchange process.
Step 1: Product pick-up
We will attempt to pick up the return product from your address within 3 days of your raising a request. Please note exchange cannot be availed on pin codes where reverse pickup is not available.
Step 2: Product quality inspection
After we have received the product(s), it usually takes us 24 hours to conduct the quality check.
Step 3: New Product Dispatch
Within 24 hours of the returned product(s) clearing the quality check, the new order shall be dispatched.
We shall also keep you updated with an email and SMS.
How do I exchange a Product?
Now exchange is just a few clicks away!
Follow below steps to exchange your item for a different size.
Please note: Exchange can only be availed against the sizes available at Jabong.
Once you have raised an exchange request, you will receive an email confirmation on your registered Jabong email ID containing timelines of pickup. In the case of pickup, our logistics partner may send you a sms intimating about the same.
Can I cancel the exchange?
Please understand that exchange order is treated as a new order, which can be cancelled by using the online cancellation facility on our website (currently only on desktop version). Please visit our FAQ on 'How can i cancel my order'.
Can I buy multiple items in exchange for a single product?
Unfortunately, that may not be possible. We would love to allow multiple product exchange but our logistics process is such that we have to restrict to size exchange of the already bought item only.
Therefore, if you wish to return a single item in exchange for multiple items, please return the item and place a new order. Please note that exchange wll be done at the special price of the product.
Any hidden charges for exchange I should know about?
Our exchange service is absolutely charge free. You can exchange the size of the already bought product within 15 days of its delivery.
Do you allow exchanges?
Yes! Of Course! We offer a one time exchange facility wherein you can raise a size exchange request for a product (just once) and we will replace it for you*. All you need to do is, just follow the process outlined here and place a new order on Jabong.com.
*There are certain limitations to exchange. Please read further for details.
1. Size Exchange is not allowed for certain categories and product sold by Jabong Partners.
2. Size Exchange can be availed only once on a product in an order.
3. Multiple product exchange i.e. returning a single item in exchange for multiple products will also not be possible. Please return the item and place a new order.
Can I exchange my product for an item of lesser value?
Please note that the only size exchange will be done on your order. The difference amount, if any, between the returned product and the exchanged product shall be forfeited.
Which items can I exchange?
We ensure that your shopping experience is fulfilling and completely satisfactory. To confirm whether size exchange is offered on your product or not, look out for "15 days Free Return/Exchange" on the right hand side of the product page. Our exchange policy does not apply to inner wear, lingerie, fragrances, beauty products, swimsuits, jewellery (sold by Jabong Partners only), socks, furniture, CDs, pens and books. We are constantly working towards including more products to our exchange policy list, to serve you better.
Is exchange available in my area?
What are Jabong credits?
JABONG CREDITS is a kind of money that can be used for purchase on Jabong.com only.
1 Jabong Credit = 1 rupee
When an order is cancelled/ returned, sometimes the refund is made through Jabong Credits, which can be transferred into bank account upon request. The validity period for Jabong credits is 1 year.
Jabong credits cannot be purchased and can be used for any purchase on the website, except for products sold, packed and shipped by partners.
Jabong credits are non-convertible and non-transferrable i.e. they cannot be converted into cash/bank credit and cannot be transferred from one account to another.
How can I access my Jabong credits?
You can view your Jabong credits in the 'My account' section on the website.
Jabong credits can be used as one of the payment options for placing an order with us. Just select 'Jabong Credits' as the mode of payment at the checkout page.
Can I use my Jabong Credits multiple times?
What is the validity period of Jabong Credits?
Can I use my Jabong Credits partially while paying for an order?
What products can I purchase with the Jabong Credits?
Can I use Promotional/ Discount voucher along with my Jabong credits?
Are there any vouchers on which Jabong credits will not work?
I have used Jabong Credit as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?
Can I purchase Jabong Credits?
Can I transfer my Jabong Credits to another account?
How will I come to know that I have received my Jabong Credits?
I was informed that I have been refunded through Jabong Credits but I cannot see it in my Account.
Can I convert my Jabong Credits into Cash?
Do I need to register to shop?
What do I do if I have forgotten my password or my password does not work?
Do I need to type my address everytime I order?
By registering, will I automatically receive marketing emails from you?
Will I get notifications on new arrivals, deals and discounts?
You’ll be notified of all the offers via emails sent to your registered email id. We will push notifications for the windows app introduced shortly.
What is Personalisation?
How do I personalise my product on Jabong?
Do you take more time to deliver personalised product?
What are the extra charges for personalising my product?
What are the payment modes available for personalised products?
An order for a personalized item can be placed using any of the payment options that Jabong.com supports including cash on delivery. However, once placed, the order cannot be cancelled or returned.
What if my text has more than 10 characters?
How do I see a 360 degree view of my product after I've personalised it?
What if I don’t want to receive any more Jabong SMS Alerts service messages?
To stop receiving all Jabong SMS Alerts, SMS STOP to 919222232266 to request to be opted-out. SMS opt-out requests are processed twice per week and depending when the request was received a customer may receive another SMS after requesting to be opted-out.
My area is not serviceable for return, how do I return my order?
In the rare case that your city is not available for reverse pick up, you can SELF SHIP i.e. you can courier the product(s) in the original packing along with the invoice, to the address mentioned below-
Xerion Retail Pvt Ltd.
Returns Processing Centre
Khasra no. 135, Sec – 28, Dwarka
Bamnoli village, New Delhi – 110077
Can I return a part of my order?
Customer satisfaction is our top-most priority. You may return a part of your order, in case of multiple products in your order. However, on account of the product being returned, all components of the product as well as complimentary gifts or products that came along with the original product, must be returned.
However, if your purchase was made in the period of a special promotional offer, contests or any special scheme, then special rules might apply for returns.
What if your payment doesn't get through?
In case of a payment failure, please check-
· Account details, billing address, password (for Net-Banking) that you entered on the payment gateway
· Internet connection
Seriously, you don't need to panic at all when you are shopping on Jabong,com because in case there is any glitch, we are always there for you:
If your account has been debited after a payment failure, it is normally rolled back to your bank account within 7 business days*.
*The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
Feel free to Reach us:
You can email us on firstname.lastname@example.org or please give us a call with your order number for any clarification.
Why isn't Cash on Delivery available to me?
Cash on delivery may not be offered in certain areas subject to the discretion of our logistics partner. Additionally, our internal team reviews the purchase history of all customers and may restrict the use of COD for some based on their long term shopping experience with us.
Also, please note that COD as a mode of payment is not accepted for certain items like furniture. We have several other modes of payment for you to choose from. Please visit the question: What payment methods does Jabong accept?
How do I check my order history if I don’t have a Jabong account?
Every time a customer places an order with us, an automatic Jabong account is created with the same Email Id as was used to place the order. This is done to facilitate the use of our several online services at the convenience and disposal of the customer.
Therefore, to access your Jabong account, click on 'Forgot Password' at the 'Sign Up' page. An email will be sent on your email ID where you can reset the password.
For your understanding, please follow the illustration below:
STEP 1: Click on 'Sign-In' at the Sign Up page.
STEP 2: Click on 'Forgot Password'
Will I get complete refund against my order?
If you return/cancel an order, the paid price of the product (including the tax collected) will be refunded back to you. However convenience charges are non-refundable and hence shall not be refunded. You may refer the table below for detailed understanding.
In case of cancellation
In case of Return
*Please note that if we do not receive the courier slip, refund of flat Rs 80 (if package weighs less than 500gms) and Rs 100 (If package weighs more than 500 gms) will be offered. The Refund will be in the form of Jabong credits.
How can I share my bank details?
You can share your bank details on link below:
You will be taken to form where you have to fill following details:-
Please fill the form with utmost care. Responsibility of providing correct bank details rests on you. Jabong will not be liable for refund done to incorrect bank account because of error occurred while filling form.
How to check whether my area is serviceable for reverse pickup or not?
Reverse Pickup and delivery are independent logistics services and there is a possibility that a pincode may not be available for reverse pickup even though delivery was possible.
You can check whether your area is serviceable for reverse pickup by initiating a return request. If this message appears – “YOUR AREA IS NOT SERVICEABLE”, choose any of the 2 options to return your order:
What is Drop Ship facility?
Convenience thy name is Jabong. Drop Ship facility enables customers to return their products to Jabong, without paying any processing fee, or courier charges. Simply, visit our Drop ship centers, with the product to be returned, along with a returns e-form and deposit the same there. No worries, when it comes to the refund process, as it shall be initiated, immediately after the product inspection procedure.
How do I return a product?
In the rare case that you are unsatisfied with a product in your order, you can raise a return request with us on our website or on our mobile app.
To return a product in your order, just follow the simple steps below:
1. Sign In.
Sign in with your registered email ID or social ID (facebook or google+)
2. Select My Order
Select My order from Jabong Hi, Customer Drop down list.
3. Click on Order Details
Click on Order details against the order you wish to return partially or fully.
4. Click on Return
Click Return against the product you wish to return.
Just follow the simple steps that are displayed in the dialogue box and a return request will be raised.
What is Jabong.com's Return/ Exchange policy?
Are there certain categories of products which are non-returnable?
Can I return a part of my order?
How long will the return process take?
How will I receive my Refund?
The mode of refund may depend on the mode of payment used at the time of placing the order. Refer the table below for detailed understanding.
|Payment Mode||Refund Mode||Time needed for refund|
|Credit Card/ Debit Card/ Net banking||Jabong credits or Refund back to Credit Card/ Bank Account - Payment Gateway Mode||Payment Gateway: 5-7 business days Jabong Credits: 1 business day|
|Cash on delivery||Jabong credits or bank transfer||Bank transfer : 2-4 business days Jabong credits: 1 business day|
|Jabong Credits||Jabong Credits||Jabong credits: 1 business day|
P.S- The time mentioned is the expected time for refund to reflect post initiation from our side. Please check email or SMS for complete details.
The time taken for refund to reflect in your bank account may also depend on your bank.
How long will the refund process take?
|Refund Method||Refund Receipt Time (After Initiation)|
|Jabong Credits||1 business days|
|Bank Transfer/NEFT||2 business days|
|Debit Card||5-7 business days|
|Credit Card||5-7 business days|
Where do I return my product?
I was charged handling charges for my order. If I return my order, will I get back my handling charge along with the refund?
When I return my order, will I get refund for COD charges as well?
The nominal amount of COD charge (as mentioned in the invoice) shall not be refunded. It is a non-refundable convenience fee.
If I return a product on my own do I get back the courier charges?
I was supposed to receive my refund by now but I haven't. What do I do?
What is Jabong.com’s pricing policy?
Jabong reserves the rights to change prices at its sole discretion. There are a number of factors that determine a product's price, some of which are listed below.
Please be assured that all actions are taken with the intention of offering the best available price across the industry. You can stay updated with our current deals and discounts by subscribing to our newsletter in the My account > My Profile > Subscriptions section.
If I placed an order with gift wrap charges and order get unsuccessful, will I get the refund of my gift charges?
We will roll back your money including gift charges back to your account within 48 hours.
What payment methods do you accept?
We have various payment options, to give you a delightful shopping experience:
-Available on purchases up to a limit of Rs. 10,000.-· A non-refundable convenience charge of Rs. 49 levied on Cash on Delivery purchases.
-For certain categories with high value items such as Furniture, only Debit Card/Credit Card and Net-Banking options are available
Is it safe to shop online using my Debit card or Credit Card?
We use the highest possible security measures to protect our customers’ bank details. All payments are processed through secure and trusted payment gateways. Additionally, a 3D secure password is required to complete an online transaction which adds another layer of safety.
So be assured, it is completely safe to use your bank debit/credit card on our website.
What is the process for Cash On Delivery (COD) purchase?
Is there a charge for Cash on Delivery purchases?
We charge a nominal convenience charge on Cash on Delivery purchases. The amount is stated while placing the order and can also be viewed in all order related emails. This charge shall not be levied if the purchase is made via any prepaid mode such as Debit/Credit card, wallet, Jabong credits, Gift cards or Payback points.
Is there a purchase limit for a Cash On Delivery purchase?
How can I pay if COD option is not available on my address?
Are there any hidden charges?
We don't believe in hidden charges as we are absolutely transparent! However, on orders with total discount more than 20%, and applicable tax more than or equal to 10.99% or 5%, a flat 10.99% or 5% tax is collected from customer and the balance tax amount is funded by Jabong, as the case may be. For orders with total discount less than 20%, Jabong itself bears the tax.
What should I do if my payment fails?
There are many benefits of making your payment online- convenience, safety and security. While making a payment online, you will be provided with an authorization code in confirmation, if your payment has been successful. In case, your payment is declined, we recommend that you check the accuracy of the details of your name, account details, billing address and password. Make sure that your internet connection is not disrupted, during the process.
If your account has been debited after you receive the notification of a payment failure, the normal process is that the payment is credited back to your account within 7 business days. For further clarification, you can shoot us a mail on email@example.com or give us a call, with your order number.
I see debit transactions in my Bank Statement from Jabong but I have never shopped with Jabong. What do I do?
Why isn't COD available to me?
Why is tax being charged?
How is the tax amount calculated?
Jabong is bearing tax for all the products. However in exceptional cases where the total discount (including sale discount, bundle discount, coupon discount) is 20% or higher, we follow the below mentioned logic while calculating tax:
- For shoes, bags, fragrance, watches and beauty category (including Phillips products), if the applicable tax is more than or equal to 10.99%, a flat 10.99% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
- For above mentioned category, if the applicable tax is less than 10.99%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
- For rest all categories, if the applicable tax is more than or equal to 5%, a flat 5% tax is collected on the paid price from customer and the balance tax amount is funded by Jabong.
Will tax amount be refunded in cases I return/cancel my order?
Do I need to pay tax again in case I exchange an item/order?
Do you accept International Card?
My Cash on delivery order status says ‘PENDING’, how do I confirm?
If your COD order status says 'PENDING', it means that we are still awaiting mobile verification from your side. Confirm your order by giving a missed call from your registered mobile number at +91-8049336112.
If verification is unsuccessful, we shall call you (anytime from 8am-8pm) to confirm the same. You shall be updated via email and SMS regarding delivery details post confirmation.
Please note: If we fail to contact you within 3 days of your placing the order, your order will automatically get cancelled.
How can I modify my order after having placed it?
ADD/ REMOVE A PRODUCT
Unfortunately, after you have placed an order, you shall not be able to add or remove a product to/from your order. But you can place a new order for the desired products.
Please contact our customer care team if you wish to change the delivery address for your order.
We shall accept your request if the order has not yet been shipped. However, if the order has been shipped, we shall only be able to accept change of address requests within your city.
Please note: An order shall be delivered at a single address only. We do not accept requests for delivering at multiple locations in a single order. We request you to place separate orders for separate locations.
CHANGE DELIVERY DATE
We try to deliver all our orders in the earliest time possible. However, if you want delivery at a later date, please coordinate with the courier person once he gets in touch with you.
I have placed my Order! What next?
After you have placed the order, we will send you a CONFIRMATION email and SMS with delivery details. We will try to dispatch your order as soon as possible and will keep you informed at every step of the way.
You also track your order through our website or app by visiting ‘My account’ section.
Please note: It sometimes takes upto 24 hours for the tracking to be updated after an order is placed.
I had purchased multiple products in an order. Do I need to pay COD every time if the delivery time is different?
You need to pay cod once when you receive the first product of your order. COD charges are only applicable once on an order.
If I cancel my order, how will I get my refund?
Your refund mode depends upon payment mode of order placement:-
1) If you have placed a COD order and used Jabong Credits/Gift Credits in it, JC will get refunded into your Jabong account within 24 hours.
2) If you have placed a prepaid order (used credit card/debit card/netbanking for placing order), then the money will be rolled back to your card/bank account within 5-7 working days post refund initiation. Used Jabong Credits/Gift Credits will be refunded into your Jabong account.
What are the cancellation timelines?
There are two stages where the cancellation request have different timelines.
1) If you raised the cancellation before getting the dispatch message, the request will be processed for warehouse product in 24 hours and for jabong partner product in 48 hours. P.S. - You can check the product type at the product page.
2) If you raised the cancellation after receiving the dispatch message, the same will be confirmed within 5 business days.
How can I cancel one/few products from my order?
Cancellation of one/few items is currently not possible as we do not take partial cancellation requests. Cancellation is applicable on the whole order.
How do I earn Reward points?
As a part of revamping customer experience at Jabong, we have decided to discontinue with the Loyalty program. It has therefore been discontinued with effect from 31st October, 2015.
You will no longer be able to earn or redeem these points on your purchases. Subsequently, any unused points that you may have in your account have now expired.
Please watch out our next awesome rewarding feature that will be launched soon.
How can I change my billing address?
You need to login into your jabong account, where you can change the address under my account section and also update new information related to your profile.
Can I return (a part of) my complete order at the time of delivery?
Instant Return/Open Delivery service i.e. the facility of returning (a part of) a complete order at the time of delivery has been discontinued w.e.f 23rd December 2015.
This means that returning (a part of) an order at the time of delivery will not be possible. However, if you feel dissatisfied with your purchase, you can always return/exchange it within 15 days of delivery. Please check our Return/Exchnage policy for more information.
How do I place an order?
How will I know if order is placed successfully?
Do you take orders over phone?
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
If your card is debited by mistake, seriously, no need to panic at all! Please just make sure the following at your end.
Please check your bank/credit card account - Has it been debited ? If yes please note a failed transaction is normally rolled back within 7 business days.
The time taken can vary from bank to bank and we unfortunately won't be able to expedite this. Please check with your bank for more details.
If the transaction is successful and the money has been credited to our account we would initiate refund within 3 days of your request.
The expected timelines are as below:
- Net-Banking 4 business days
- Debit Card /Credit Card 10 business days
What happens to the Jabong Credits deducted from my account for an unsuccessful order?
How do I cancel my order?
Please follow the steps below to raise a cancellation request.
1. Visit 'My orders' from Hi, Customer secton on the top right of your Jabong home page.
2. Select 'Order Details' against the order that you wish to cancel. Please remember that partial cancellation is not possible.
3. Click on 'Cancel Order' , and you will be redirected to a page where you can select the reason for cancellation and submit your request.
P.S. - We may not be able to cancel any item that has been shipped / dispatched. We request you to deny acceptance of these items at the time of delivery. For all the non- shipped items, we will confirm your request within 24-48 hours of your raising it.
Refund, if applicable, will be initiated within 48 hours (for orders with all non-shipped items) or maximum 10 days (for orders with at least 1 shipped item).
I got a confirmation call for my order. Why is that?
Can I place a bulk order for an item(s)?
How do I do a trial of the product I purchased?
Can I add an item to my order after I have placed my order?
I placed an order from the Mobile site / App and got a link on my SMS. What should I do?
The order confirmation link in my SMS is not working/I don’t have Internet. What should I do?
How can I avail and use Jabong Welcome vouchers?
Yay! We welcome another fashionista to our shoppers family! All you need to do now is follow these simple steps to avail your Jabong welcome vouchers :
Step 1)Simply Register with your e-mail Id at Jabong.com
A Welcome e-mail will be sent with two unique voucher codes.
In case you can't find the e-mail in your inbox, check your spam/junk folder. Or you can email us at firstname.lastname@example.org and we will have the voucher mail resent!
Step 2) Select the products* you want to shop and add to your cart
* You can use these vouchers on full priced (non-discounted) products across all categories except gold coins, precious jewelry, briefs, vests, trunks, socks
Step 3) Click on Add voucher link and paste the voucher code in the box and click Use
Step 4) Check the Final Order Amount!
Its done, and now you can use your welcome voucher to add your kind of style to the wardrobe! Happy Shopping!
Tell me everything about Cash On delivery.
A nominal fee is levied on all Cash On delivery orders as a nonrefundable convenience fee, payable at the time of delivery of the first package of the order.
What are PAYBACK Points?
What is the value of my PAYBACK Points?
Is the program only meant for PAYBACK Members?
I placed an order using JC. Can I now receive refund in my bank account?
For any order that is placed using Jabong credits, refund is through Jabong Credits only.
Jabong credits are the easiest way of shopping. They can be used for any purchase on the website in any denomination.
Will I get a call before delivery is attempted? Can I choose my preferred courier company?
The day we will attempt to deliver your order, we may notify you via an SMS. Additionally, we will call you if we are unable to locate your address.
The facility of choosing a preferred courier company is not available at the moment. However, we are working on it and shall update you regarding the same.
I was not home when the courier person tried to deliver the order. How can I get my order now?
The field executive will make no less than 2 attempts to deliver your order at your address. If you wish the order to be delivered at a preferred time or at a later date, please coordinate the same with the field executive/ courier person, when he gets in touch with you.
P.S- If we fail to deliver your order after 3 attempts, the product(s) will return back to us and your order will automatically get cancelled.Refund, if applicable will then be initiated within 4-5 business days. Check the question: What will be the mode of my refund? to check refund details.
Which courier company will deliver my order? Can I choose my preferred courier company?
To assure you the best possible service, we have a team of trust-worthy courier partners, who are hard at work, round the clock, just for you! You will be informed about the courier company via SMS once your order is dispatched. Unfortunately, presently, we do not provide the option of choosing your preferred courier company.
I had purchased two products in an order but want delivery of both the product at different addresses. Is it possible?
A particular order can only be delivered to a single address. As a suggestion, we request you to place two orders for different addresses.
The delivery time committed for my order is over now. What do I do?
We suggest you to please call our customer care representative or write to us on email@example.com and we will provide the contact you with a possible solution at the earliest.
How long will my order take to arrive?
Why is the delivery time different for different products?
Will I receive my order in a single package?
Can I expect delivery on all days of the week?
Do you ship internationally?
Why did I receive a partial Order?
I am going out of town. Can you expedite my delivery?
What is a Self pickup service?
Jabong NextDoor, our self-pickup service, will give you the flexibility to collect your order any time from a near-by pick-up point.
A pick-up point is a location of your choice and convenience where your order will be available for collection. You can choose the pick-up point at the time of placing an order. These points are typically a shopping center or petrol station, or usually in an area you visit often. Once your order reaches the location of your choice, we would inform you by sending an SMS/email.
How do I know that I can avail self-pickup in my area?
While placing the order, when you enter your pincode on the product page or the shipping address page, you will get a text display, "Self-pickup available".
What is Jabong NextDoor?
What is a pick-up point?
Is there any additional charge for this service?
This service is absolutely free! If your order is COD, a nominal COD charge will be applied. The amount will be displayed while placing the order and can also be viewed in all order related emails.
How do I choose a pick-up point?
Will my order be safe at the pick-up point?
How will I be informed about when should I collect my order?
What do I need for collecting my order?
What happens if I fail to collect my order within 7 days of being informed?
My order is COD. How do I make payment?
Can I return my orders through the pick-up point?
How do I receive my INR 2500 welcome voucher for Jabong.com?
What is the minimum order value for application of welcome vouchers?
How many times can I use my voucher code?
What products can I purchase with the welcome vouchers?
How do I use a Jabong voucher code I have received?
Can I club two vouchers in one purchase?
Why doesn't my welcome voucher work?
I have used my welcome voucher in an order which was unsuccessful. What happens to my voucher?
I have returned my order. What happens to my welcome voucher used in the order?
I can't find the welcome voucher email I received from Jabong. What do I do?
Is my welcome voucher amount refundable?
What is a promo voucher?
What is the minimum order value for application of promo vouchers?
What products can I purchase with the promo vouchers?
Can I use a voucher more than once?
Is there validity date for promo voucher?
How do I use a promo voucher?
After adding items to your bag, apply voucher in the Shopping Bag Summary (as shown below) before placing order.
Why doesn't my promo voucher work?
I tried everything still voucher doesn't seem to work.
Is my Promo voucher amount refundable?
How do I track my Order?
To keep a track of your order, use our Track Order facility on the top right side of our home page.
Track order via SMS-
Send OS(space)(last five digits of your order number) to 9949933333.
Example: OS 12345 where 12345 are the last 5 digits of your order number.
You can also refer to the email and SMS sent by us to track the movement of your order.
I used my tracking number to check the details my shipment but the information is not clear to me.
|In transit||Your order is on its way to your city|
|out for delivery||Your order has reached your city and we will attempt to deliver it today|
|Hold at hub||We tried delivering your order at least once and we will try again in 48 hours|
|RTO in transit||Your order was undelivered and is on its way back to our warehouse.|
I should have received my order by now but I haven't. What do I do?
We request you to check your email and SMS for any communication regarding delivery timings from our side. We usually send a notification if there is a delay in delivery of your order.
If in case you can't find any notification from us and the promised time is over, please write to us at firstname.lastname@example.org and we will provide you with a solution.
How can I use my Jabong Gift card(s)?
You simply need to register with Jabong to be able to use your Gift Cards. For ease of access your Gift Card value is converted to Jabong Credits which you can use at your discretion.
Jabong.com is not responsible if Gift Card is lost, stolen or used without permission. Jabong.com will not reissue Gift Card in such cases.
How do I convert Jabong Gift card value to Jabong Credits?
How can I purchase a Gift Card?
Can I purchase a gift card for any denomination?
What is the validity of my gift card(s)?
What products can I purchase with gift cards?
Gift Card(s) can be used for any purchase on the website, except for products sold, packed and shipped by partners. To use your gift card, please visit our faq ' How do i use a gift card?'.
Please note: At the time of placing an order, your available gift credits will automatically be utilised at the checkout page. However, if the product is sold, packed and shipped by our partners, then your available gift credits will not be applicable. In this case, you will see a popup like below:
Can I use my gift card credits in any denomination in multiple order?
Can I combine/add multiple gift cards to my account?
Can I pay partially through gift cards while placing an order?
Can I make part payment by Gift card credits and remaining by Store Credits?
How can I check the remaining balance in my gift card?
I have used Gift Card as a payment mode for a product. Can I now choose to receive refund for this product through any other mode?
I entered the code, but it is showing error as invalid code
Can I use any promotional/discount voucher along with my gift cards?
Can I transfer Gift card credits to any other account?
Can I convert gift cards into cash?
I entered the code, but it is showing error as Expired
The item I bought is now available at a lower price. What do I do?
I see similar items with different prices. Why so?
Can I place a bulk order for an item(s)?
I would like to display my products on your site. How do I get in touch?
I am placing an order as a gift to my loved one. Will he/she receive the price tags and invoice?
What payment methods can I use to pay for a gift order?
You can use any payment method that Jabong.com supports to place a gift order, EXCEPT Cash on Delivery. You can also use your Jabong Credits to pay for the order. Moreover, to uphold the sanctity of the gift package, all payment information such as gift wrap slip, invoice and price on the product tag will be removed from the package.
Can I apply a voucher or discount on the "gift wrapping charge"?
If there are multiple products in an order, can I gift wrap them separately?
Are gift wrap charges refundable?
Are all products sold on Jabong available for gift wrapping?
Gift wrapping service is to make your loved ones feel even more special and even better when you have lot of options to choose from. You can avail gift services on all the products listed on www.jabong.com/gifts. All you need to look out for "Gift Wrap Available" message & icon on the extreme right panel of the product page and add to your shopping cart!
Who can return the gift?
Do we have 'Call us' option in the App?
Can we refer our family and friends to use application through mobile app?
Do we have customized option to send email from the app to email@example.com ?
Do we need registration to access the app or can we access it as a first time user?
Can we expect the complete content of the website available by using the app?
Can we expect online support for trouble shooting/issues with app? Would there be a report error option?
Can we access the account details and reward history through the app?
What is the path to download the application from the app store?
Is the App chargeable or free?
Do we get a prepaid option to place an order as well?
How do I earn PAYBACK Points?
How much time does it take for the Points to reflect in my PAYBACK Account?
What is the validity of my Points?
What will happen to my Points if I cancel or return my order?
Can I Earn both Jabong Reward Points and PAYBACK Points for the same order?
How do I redeem my PAYBACK Points on Jabong?
I opted to redeem my Points but could not complete the transaction. What will happen to my Points?
I opted to redeem my Points but removed them later. What will happen to my Points?
Can I convert my PAYBACK Points into Cash or Jabong Credits?
I redeemed my PAYBACK Points for an order. But later I returned the order. What will happen to my redeemed Points?