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about jabong
about jabong
contact

contact us

Exchange/Returns

Not sure how to initiate Exchange, then kindly click here. To know how to initiate Return, then click here.
In case you want to track your return, please click here.

Customer care

Want to know about order status or queries related to a product give us a call or drop a line
Phone number: 0124-6128000; Email: care@jabong.com ( 8AM - 12AM ).

Jabong Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Step 1: First Call Resolution Team

Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to a Chief Manager

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

The Chief Manager will review the dispute and respond within 2 working day.

Feedback

Want to share a quick feedback? Awesumed by us? Or Not happy with the product? Join the Jabong community at http://support.jabong.com and give us a shout!

Other Enquiries

Corporate Sales corporate.sales@jabong.com
Business Development & Partnerships partners@jabong.com
Careers careers@jabong.com
Press Relations pr@jabong.com

Our address is:

Novarris Fashion Trading Private Limited.
Plot no. 82A,
Sector 18, Gurgaon,
Haryana - 122015
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vendors code of conduct
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