Contact Us

Track order via SMS

To know your order status, SMS OS(space)(last five digits of your order number) to 9949933333

For example: SMS OS 12345 where 12345 are the last five digits of your order number

Order Cancellation Via SMS

To cancel your order, please SMS CAN xxxxx at 9622221333 where ( xxxxx is last five digits of your order no.). Please use the same contact number used at the time of placing order to send this SMS otherwise we shall be unable to process your request.

Returns

Want to know how to track your return. Please click here

In case you are not sure how to initiate return then please click here

Customer care

Want to know about order status or queries related to a product give us a call or drop a line

Phone number: 0124-6128000; Email: care@jabong.com

Jabong Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Please follow the steps below to raise and escalate your concern. In the event that you require assistance with making a complaint, our management at each stage of the process will be more than happy to assist.

Level When to use this channel Designation Contact Detail Response Time
Level 1 Anything has gone wrong with your experience with Jabong Customer service representative care@jabong.com Expect a response within 4 to 6 working hours (working hours: 9 am to 9 pm)
Level 2
Dissatisfied with resolution provided by customer service representative Chief Manager, Customer service chiefmanager@jabong.com

The Chief Manager will investigate and get back to you within one working day.

Note: If no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to CC representative, and be assured, it will be resolved fast.

Step 1: First Call Resolution Team

Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to a Chief Manager

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

The Chief Manager will review the dispute and respond within 1 working day.

Feedback

Want to share a quick feedback? Awesumed by us? Or Not happy with the product? Join the Jabong community at http://support.jabong.com and give us a shout!

International Enquiries

JabongWorld.com is the fashion and lifestyle e-commerce portal dedicated to our international customers. From stylish dresses to gorgeous sarees, JabongWorld.com delivers to more than 200 countries worldwide.

Want to know more? Visit us at www.JabongWorld.com or reach out to us at sales@JabongWorld.com.

Jabong Boutique

Jabong offers boutiques a platform to showcase their prized collection to every wide eyed fashion enthusiast around the world. To grow your boutique further, please contact us at boutique.registration@jabong.com

Other Enquiries

Corporate Sales corporate.sales@jabong.com
Business Development & Partnerships partners@jabong.com
Careers careers@jabong.com
Press Relations pr@jabong.com

Our address is:

Xerion Retail Pvt Ltd.
Plot no. 109,
Udyog Vihar, Phase 4,
Gurgaon 122015
 

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