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about jabong
about jabong
contact

contact us

Exchange/Returns

Not sure how to initiate Exchange, then kindly click here. To know how to initiate Return, then click here.
In case you want to track your return, please click here.

Customer care

Want to know about order status or queries related to a product give us a call or drop a line
Phone number: 0124-6128000; Email: care@jabong.com ( 8AM - 12AM ).

Jabong Customer Support

Our complaint resolution process is designed to ensure fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we understand that there will be times when you may wish to express dissatisfaction with our products, services, staff or policies.

If you have a query related to our products, services or policies please go through our FAQ section, where you will find answers to the most common questions asked by our customers.

Hopefully, you will find the answer to your query, but if you don’t, please feel free to contact us and we promise we will do our best to resolve your concern.

  • You can drop us an email at care@jabong.com.
  • At first contact, you will be addressed by one of our customer service representatives within 2 business days. Our Customer Service Representatives are empowered to resolve complex issues and complaints by making fair and reasonable customer service decisions.
  • For every issue we will give you a reference number, decide on a course of action and keep you updated throughout the process.

In the rare event when you are still dissatisfied with the resolution provided, please raise your concern to our Customer Service Chief Manager at chiefmanager@jabong.com. Please note that if no contact has been made with Customer Care Representative, before escalation, the issue will be forwarded to a Customer Service Representative.

In order to ensure that we are able to address your query effectively, please quote the reference number provided to you by the Customer Service Representative.

The Chief Manager will review the dispute and respond within 1 business day.

Other Enquiries

Corporate Sales corporate.sales@jabong.com
Business Development & Partnerships partners@jabong.com
Careers careers@jabong.com
Press Relations pr@jabong.com

Our address is:

Novarris Fashion Trading Private Limited.
Plot no. 82A,
Sector 18, Gurgaon,
Haryana - 122015
privacy policy
privacy policy
terms and conditions
terms and conditions
vendors code of conduct
vendors code of conduct
Offers Terms and Conditions
Offers Terms and Conditions