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about jabong
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Message to our Customers

Dear Customer,

Due to an operational issue at one of our warehouses, we are not able to list few of your favourite brands and products.
We assure you that the complete brand catalogue with the new Spring Summer 2016 collection will be available within 2 weeks.

If you would like more information please contact us on 0124 6128000.
You must know that our team is working relentlessly to fix this temporary issue.

Thank you for your patience and loyalty.

Team Jabong.


Exchange/Returns

Not sure how to initiate Exchange, then kindly click here. To know how to initiate Return, then click here.
In case you want to track your return, please click here.

Customer care

Want to know about order status or queries related to a product give us a call or drop a line
Phone number: 0124-6128000; Email: care@jabong.com (8 AM - 12 AM midnight everyday).

Jabong Complaint Resolution

Our issue resolution process is designed to encourage the fast and efficient resolution of your issue at the first point of contact. While we always aim to provide you with awesome customer service, we recognize that you may wish to express dissatisfaction with our products, services, staff or policies.

Step 1: First Call Resolution Team

Please contact Jabong through email or by calling us. At first contact, you will initially be addressed by a Customer Service Representative.
A Customer Service Representative is empowered to resolve complex issues and complaints and make fair and reasonable customer service decisions.

Step 2: Escalation to a Chief Manager

In a rare scenario of a Customer Service Representative not able to resolve your concern as per your expectations; kindly escalate your concern to the Customer Service Chief Manager. In order to ensure that we are able to address your query effectively, kindly provide us with the reference number provided to you by the Customer Service Representative.

The Chief Manager will review the dispute and respond within 1 working day.

Feedback

Want to share a quick feedback? Awesumed by us? Or Not happy with the product? Join the Jabong community at http://support.jabong.com and give us a shout!

International Enquiries

JabongWorld.com is the fashion and lifestyle e-commerce portal dedicated to our international customers. From stylish dresses to gorgeous sarees, JabongWorld.com delivers to more than 200 countries worldwide.

Want to know more? Visit us at www.JabongWorld.com or reach out to us at sales@JabongWorld.com.

Jabong Boutique

Jabong offers boutiques a platform to showcase their prized collection to every wide eyed fashion enthusiast around the world. To grow your boutique further, please contact us at boutique.registration@jabong.com

Other Enquiries

Corporate Sales corporate.sales@jabong.com
Business Development & Partnerships partners@jabong.com
Careers careers@jabong.com
Press Relations pr@jabong.com

Our address is:

Xerion Retail Pvt Ltd.
Plot no. 109,
Udyog Vihar, Phase 4,
Gurgaon 122015
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